OpenText

Manage the performance, security & compliance of your opentext platforms

The only agentless solution purpose-built for your content management needs

Trying to manage the performance, security, adoption and compliance of enterprise content systems like OpenText Documentum, Content Suite, Intelligent Capture, InfoArchive, xPression and EnCase can be difficult. 

Reveille’s powerful, purpose-built solution that provides visibility and control over your OpenText content platforms and EnCase endpoints. Our specialized monitoring of ECM and CSP applications goes well beyond general-purpose monitoring, providing context and detailed insight into the performance, adoption, planning, user behavior, security and audit of customer business-critical content stacks.

PERFORMANCE & OPERATIONS

Ensuring a great overall user experience – for internal or external users – is a top priority for many organizations. A bottleneck with document retrieval not only hurts productivity, it can also impair service delivery and increase user frustration. Reveille helps customers detect performance issues and improve mean time to recovery. This is critical for response-time expectations and application adoption.

Reveille also verifies capture to repository connections and enables automated connection recovery to meet end-end processing windows. It also ensures high availability for EIM app access.

Content Security

Detect, speed investigation of and reduce the impact of a content breach. Reveille’s Content Security for EnCase™ provides the ability to reduce the mean-time-to-detect threats, accelerate response, and take immediate action. Flag and investigate suspicious user activity, shut down access and permissions of the suspect account, isolate the corrupted device, disable the rogue user, and automatically populate a new security event for full investigation and response by the Information Security team.

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USER BEHAVIOR IN CONTEXT

With security concerns topping the agenda of every boardroom, customers are constantly looking for ways to harden security, including at the CSP app level. With Reveille, “real-time” visibility comes out of the box with CSP transaction context. This is a powerful tool for our customers because the immediacy of that data represents hours of costs savings and time savings from not having to get into low-level historical web log analysis.

Reveille’s real-time user behavior analytics are included out of the box with deep CSP transaction context to:

  • Stop Unwanted User Behavior and Access
  • Protect High-Value, Business-Critical Content
  • Audit Access for Compliance Reporting

AUDIT & COMPLIANCE

For many customers, audits and the burden of proof to show compliance represent a significant pain point. They use us for compliance reporting — to easily show what documents are being accessed as part of the regulated business process. Scheduled reports are a pain-free way to show that these organizations are following standard operating procedures for internal audit requests or a number of regulations (SOX, GDPR Article 30: Records of Processing Activities, and others). Each role in an organization usually has standard access patterns for digital assets. Using user behavior intelligence, it’s simple to track deviations, especially as people change positions. We provide clear answers to some of the toughest audit questions.

Explore Reveille Content Security And Performance Solutions for OpenText

OpenText Content Suite

Modern enterprises rely on enterprise information management (EIM) / content services platforms (CSP) like OpenText Content Suite, so ensuring the availability of these business-critical apps is a high priority. However, maintaining uptime and having visibility into operating metrics and what users are doing requires active monitoring and the ability to proactively solve the problems that lead to downtime. Insight that’s not included out-of-the-box and is time-consuming and cumbersome to buildout with general purpose APM tools or fragmented in house scripting methods.

Reveille’s powerful, purpose-built solution provides visibility and control over your Content Suite content services. Reveille integrates with Content Suite to provide a real-time dashboard that actively displays the health of the user experience and application processes. It monitors each key component to proactively and automatically, diagnose and repair the cause of a problem to improve end-user experience and ensure smoother operation of the business processes supported by Content Suite.

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OpenText Documentum

Documentum transforms your content into a thriving repository ecosystem teeming with life and intelligence. As entries are organized and accessed with ease, Documentum expands the capabilities of your business and the depths of your decision-making. But when impending asset downtime and unauthorized activity threaten to upset operations, security or customer experience, Reveille has you covered.

Get the active insight necessary to spot worrisome user patterns and actually do something about them. Preserve the sanctity and functionality of your ever-growing repository. Reveille’s specialized, agentless monitoring of Documentum goes well beyond general-purpose monitoring, providing context and detailed insight into the performance, adoption, planning, user behavior, security and audit of your business-critical content stacks.

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OpenText Intelligent Capture

If you have OpenText Intelligent Capture, chances are you’ve also got a content services platform full of different sources and targets, as well as unique resourcing demands and error codes to memorize for each one.

Reveille’s powerful, purpose-built solution provides visibility and control over your Intelligent Capture platform. Reveille integrates with Intelligent Capture API’s to provide a real-time dashboard that actively displays the health of the user experience and application processes. It monitors each key component to proactively and automatically diagnose and repair the cause of a problem to improve end-user experience and ensure smoother operation of the business processes supported by Intelligent Capture.

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OpenText InfoArchive

InfoArchive helps unify your structured and unstructured data, preserving the value of your content while helping your organization stay compliant. With the high volume of business-critical transactions and records that are ingested, how can you ensure operational health and a consistent, reliable experience for your users?

With Reveille, get comprehensive monitors to track, diagnose, repair and report on InfoArchive specific operational exceptions. Preserve the auditability and defensibility of your records with active insight into user activity at the application transaction and platform level.

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OpenText Content Security for EnCase™

While endpoint detection and response (EDR) is the last line of defense to keep sensitive data behind the firewall, are you doing what you can to protect your ‘crown jewels’ from the inside out?

EnCase™ Endpoint Security and Content Security by Reveille enables complete enterprise level content security to protect the digital assets that are most valuable to your organization. Reveille helps detect, speed the investigation of and reduce the impact of a data breach by identifying suspicious access to content within your ECM platforms. It can automatically shut down suspicious user access based on conditions set by the business to dramatically reduce the impact of a content breach from malicious insiders or hackers posing as your trusted insiders.

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