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ECM Capture Common Use Cases

ECM capture environments contain many moving parts. Understand how Reveille is used to proactively monitor capture environments in real scenarios.

Use Cases

Reveille Solution

Value

Need to detect and resolve hung batches ASAP.
Reveille identifies hung batches based on processing thresholds for the earliest possible detection, then notifies the capture process owner and escalates the issue based on severity. Batches can be automatically restarted based on the exception issue.
Avoids service level issues, costly processing delays, and manual resources to detect/resolve hung batches.
What is the capture server performance? How can I plan for capacity?
Reveille routinely checks:
  • Capture Server operating metrics
  • Capture batch loading and server I/O
  • Capture server free disk space
  • Capture license consumption
Make capacity and other infrastructure related decisions based upon real-time data.
Are batches processed within SLA terms?
Reveille routinely checks:
  • Batch aging for all or specific Capture processes
  • Batches in exception status
  • Batch index queues
  • Digital ingestion - email, fax, or file pickup
Significantly reduce manual service time (application baby-sitting) and eliminate manual restarting processes enabling SLA compliance.
Are batches being created in a timely manner?
Reveille routinely checks if there's no batch creation across:
  • Custom processes
  • input file shares
  • standard batch creation in captures environments.
Allow work to resume and downstream application usage will not be impacted.

Need to detect and resolve hung batches ASAP.

Reveille Solution

Reveille identifies hung batches based on processing thresholds for the earliest possible detection, then notifies the capture process owner and escalates the issue based on severity. Batches can be automatically restarted based on the exception issue.

Value

Avoids service level issues, costly processing delays, and manual resources to detect/resolve hung batches.

What is the capture server performance? How can I plan for capacity?

Reveille Solution

Reveille routinely checks:

  • Capture Server operating metrics
  • Capture batch loading and server I/O
  • Capture server free disk space
  • Capture license consumption

Value

Make capacity and other infrastructure related decisions based upon real-time data.

Are batches processed within SLA terms?

Reveille Solution

Reveille routinely checks:

  • Batch aging for all or specific Capture processes
  • Batches in exception status
  • Batch index queues
  • Digital ingestion – email, fax, or file pickup

Value

Significantly reduce manual service time (application baby-sitting) and eliminate manual restarting processes enabling SLA compliance.

Are batches being created in a timely manner?

Reveille Solution

Reveille routinely checks if there’s no batch creation across:

  • Custom processes
  • input file shares
  • standard batch creation in captures environments.

Value

Allow work to resume and downstream application usage will not be impacted.