The volume of content each organization manages is growing by leaps and bounds. 

Every team, from content marketing to customer success, generates and relies on copious amounts of data. That’s why the need for Enterprise Content Management (ECM) software and solutions is growing. ECM also provides AI integration, cloud adaptations, enhanced security and system performance monitoring – essential in today’s data-driven landscape. 

Let’s understand how ECM solutions work and why you need tools like Reveille to enhance and monitor the health and efficiency of ECM systems.

Table of Contents

How Do ECM Software and Solutions Work?

In simple terms, ECM software manages, stores, and controls content through its lifecycle. It offers businesses the digitization of documents, content organization, and collaborative editing.

It captures data from various sources, applies metadata for easy retrieval, and enforces access controls for security and regulatory compliance. 

The benefits don’t end there. ECM provides version control so users can work with the latest documents and monitoring tools so the end-users are not affected by slowdowns or downtimes. 

All these solutions optimize content management, fostering productivity, compliance, and collaboration in organizations.

[Image Guide] Make a chart or infographics explaining the ECM process.

Top 10 ECM Software and Solutions to Look For in 2024

The global enterprise content management market is estimated to reach over $37 billion by 2026. How do you find the best ECM solution for your organization in such a crowded market? 

Below is an overview of the top 10 enterprise content management systems we gathered after shortlisting solutions across different criteria.

1. Reveille

Reveille is an agentless monitoring solution for ECM. With its wide range of integrations, it helps you track every aspect of the ECM stack so issues can be detected early and resolved. It removes the need for having an extensive IT team working around the clock to spot issues and errors.

Whether your ECM system is deployed in one location or many, the Reveille dashboard gives an overview of the health of the different monitors. It has a range of 100’s of pre-built monitors that can be scheduled to run automatically and resolution actions that can be automated.

Reveille gives organizations immediate value and costs at least 5X less than building everything in-house. 

2. Hyland OnBase

Hyland ECM solutions, notably their flagship platform OnBase, offer comprehensive content management capabilities. OnBase captures, stores, and manages diverse content types, including documents, images, emails, and more (see Reveille for OnBase). It facilitates intelligent indexing and metadata management for efficient retrieval, and it has robust security features to provide controlled access and compliance adherence. 

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It also automates workflows, enabling seamless process automation and task management. The best part about Hyland is its many integrations and how it allows organizations to have native process automation to suit their workflows and core systems.

3. DocuWare

DocuWare offers a user-friendly enterprise content management system designed to streamline document management processes. It captures, stores, and organizes documents from various sources, including scanning and digital imports. DocuWare provides robust indexing and metadata capabilities, enabling efficient search and retrieval. 

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The platform automates workflows, facilitating seamless task routing and approval processes. For example, the platform provides access to set workflow automation for invoice processing, employee management, sales and marketing teams, etc.

DocuWare improves productivity and efficiency across teams and keeps your teams free to focus on work that drives revenue and profit.

4. IBM FileNet Content Manager

IBM’s FileNet Content Manager is a full-featured content management solution. It uses AI (Artificial Intelligence) to get deep insights from your unstructured content. With this software, your team can engage low-code tools and modern GraphQL APIs to create secure content applications that can handle large volumes of documents.

This solution gives visibility into your data. You can search for content across the enterprise, including the information captured from paper documents. You can also share content with external users and eliminate manual data classification and error-prone metadata entry.

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5. Laserfiche

Laserfiche helps you streamline digital asset management and automate your business processes. It is tailor-made for various industries, such as education, financial services, government, healthcare, manufacturing and logistics. 

Its product features are broken down into six sections: intelligent data capture, document & records management, process automation, information governance, solution templates, and integrations.

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The best part about Laserfiche is its low-code design. It allows anyone in an organization to create automated workflows with a simple, drag-and-drop platform. As it does not require you to have IT skills, you can deploy these workflows quickly and easily.

6. M-Files

M-Files is a versatile ECM platform revolutionizing how businesses manage their documents and information. It employs a unique metadata-driven approach, enabling users to organize and retrieve content based on what it is rather than where it’s stored. 

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This metadata-driven architecture eliminates the need for traditional folder structures. The result is that finding and accessing relevant information is easier. It offers robust features for version control, workflow automation, and collaboration, empowering organizations to streamline their processes and improve productivity. With flexible deployment options, including cloud and on-premises solutions, M-Files caters to the diverse needs of businesses across various industries.

7. Hyland Alfresco

Alfresco is an open-source content management platform that helps businesses manage web portals, records, images, and more. The central component of Alfresco revolves around a repository backed by a server responsible for storing content, metadata, associations, and comprehensive text indexes. It enables the management of the document lifecycle from capture versioning, sharing, and digital signing to archiving.

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It offers programming interfaces accommodating various languages and protocols, allowing developers to craft tailored applications and solutions. It also has pre-built applications with ready-to-use solutions like document management, records management, and web content management, providing standard functionalities out of the box.

8. OpenText

OpenText offers robust solutions, catering to both on-premise and cloud-based environments. This includes ECM platforms such as Documentum, Extended ECM, Intelligent Capture, and InfoArchive. OpenText provides comprehensive managed services for organizations transitioning to cloud-based ECM, assisting with migration, management, and ongoing support. Moreover, the OpenText Business Network offers a dedicated solution for establishing secure cloud-based data exchange, effectively addressing IT fragmentation concerns.

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OpenText has tailor-made solutions for various industries, including legal, BFSI, automotive, oil and gas, life sciences, and the public sector, with specialized integrations for each sector’s unique needs. The platform boasts an extensive library of developer solutions, simplifying configuration and integration processes. 

9. DocStar ECM

DocStar helps you streamline your business processes with content management and process automation solutions. It works well on both cloud and on-premise platforms. It also provides automated data entry where the platform automatically captures, classifies, indexes, and routes key data from scanned or imported documents using Intelligent Data Capture software.

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Whether your team works remotely or in the office, DocStar lets your teams securely access content from any modern browser. It also elevates customer satisfaction by helping customer service solve issues quickly and prevent lost documentation.

10. Dokmee ECM

Dokmee ECM can help businesses streamline and optimize processes, including sharing files and processing images. You can organize, share, and search for files within a single tool. Their team can also help you develop and implement a personalized plan to ensure a smooth transition.

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You can automate approvals in a matter of seconds and approve workflow files on the go as long as you are connected to the internet. It also notifies you of relevant changes and modifications to keep your team up-to-date on what’s going on in the system.

Enhance Your ECM System with Reveille

Whichever ECM system you use, you must ensure it works optimally. You can’t risk slowdowns or data thefts when it comes to the content stored on your ECM software. Reveille is the preferred solution for many businesses when it comes to managing and monitoring ECM. 

Here are three reasons why.

Robust Monitoring and Analytics

Reveille provides real-time visibility into ECM systems. This enables organizations to track system performance, user behavior, and content access patterns. 

With detailed insights and customizable alerts, Reveille helps businesses

  • Optimize system performance
  • Enhance security
  • Proactively resolve issues
  • Improve user engagement
  • Ensure compliance with regulatory requirements.

Thanks to real-time monitoring and Analytics, businesses can stay ahead of any problems with preemptive issue identification, streamline maintenance processes and gain actionable insights into system customization. 

Seamless Integration Capabilities

Integration that is straightforward and efficient is vital for enhancing operational efficiency and data consistency. By leveraging its robust connectors and APIs, Reveille integrates with various ECM systems and augments their functionality to ensure seamless data and unified information management.

Reveille’s integration capability enables smooth interoperability between ECM platforms and other enterprise applications. This ensures data consistency and enables organizations to maximize the value of their ECM investments while streamlining business processes.

Advanced Security and Compliance

Reveille maintains system integrity and regulatory adherence. It offers real-time monitoring of user activity and content access, detects suspicious behavior, and enforces access controls to prevent unauthorized access. 

Reveille’s comprehensive audit trails, reporting capabilities and encryption enable organizations to maintain compliance with industry regulations and internal policies, mitigating risks associated with data breaches and ensuring the security and confidentiality of sensitive information.

Level Up Your ECM Today 

ECM platforms empower organizations to manage content, streamline processes, enhance collaboration, and comply with regulatory standards. 

As businesses navigate increasing data complexities and quantities, investing in the right ECM software is paramount to success. Once you have your ECM software in place, it’s critical to add monitoring tools like Reveille, so you can integrate monitoring and analytics into your overall ECM strategy. To learn more about our solution, reach out to us.