Get a Demo

The Importance of Visibility in ABBYY FlexiCapture

by | Aug 9, 2024 | Blog, FlexiCapture | 0 comments

Enterprises spend a lot of time and resources processing documents – reducing efficiency and productivity. 

ABBYY FlexiCapture is an enterprise document capture and automation tool that solves this. It optimizes document management and business processes through intelligent document processing. But, to leverage FlexiCapture, organizations need complete visibility into the ECM environment.

This article will explore how this document automation platform processes documents and unpack how Reveille gives organizations control over the FlexiCapture system.

Table of Contents 

How Does ABBYY FlexiCapture Work?

ABBYY FlexiCapture automates an enterprise’s entire document processing lifecycle. It does this by combining advanced OCR/ICR/OMR and barcode recognition capabilities with artificial intelligence (AI), natural language processing (NLP) and machine learning (ML) technologies.

Organizations can use ABBYY FlexiCapture to automate manual data extraction processes. It transforms the structured and unstructured information found in invoices, applications, claims, bills, documents and more into business-ready data.

This automation is valuable for enterprises that handle large volumes of documents. It helps reduce costs by minimizing manual errors and optimizing data security.

The Key Features of ABBYY FlexiCapture

The core features of ABBYY FlexiCapture include;

  • Intelligent document processing,
  • Web-based scanning,
  • Data verification,
  • Compliance control and cloud functionality. 

These features automate document processing stages and improve business processes. 

Intelligent Document Processing

Users can scan hardcopy documents through ABBYY FlexiCapture’s online document scanner. These documents can be structured or unstructured data and can be in many formats, including text, images, and handwriting. Based on its automatic document classification, FlexiCapture will upload, store, organize and extract the data businesses need.

Web-based Scanning

The Web Scanning Station allows users to scan hardcopy documents and send them to the relevant server for further processing. The system scans documents and images—and corrects them if necessary—and then stores them based on custom parameters.

Data Verification 

The Data Verification Station can review and verify uncertain characters in group and field verification modes. It works locally and remotely and enables authorization of data via login and password. 

Compliance Control

FlexiCapture offers intelligent automation for Know Your Customer (KYC) in financial institutions. It also helps organizations with ECM compliance. Its AI technologies can help banks detect suspicious interactions and automate document onboarding for KYC verification. 

Cloud Functionality

ABBYY FlexiCapture supports cloud deployment to offer organizations an agile alternative to on-premise. By using these cloud capabilities, organizations can reduce maintenance costs, as support teams do not have to update hardware. Cloud capabilities aid remote organization with document access from multiple locations and devices. 

FlexiCapture cloud provides a direct response between servers, improving user experience and reducing latency. 

Reveille supports ABBYY FlexiCapture cloud and on-premise deployment. 

How Do You Gain Complete Visibility in ABBYY FlexiCapture?

It’s important to note that the features above can only perform efficiently when the system is running at optimal health. 

Agentless monitoring platforms like Reveille can provide complete visibility into ABBYY FlexiCapture. It offers a suite of tools to ensure your capture  environment stays operational, including,

  • Pre-configured tests
  • Proactive monitoring
  • User activity analysis
  • Customized reports

Let’s explore these in more detail. 

Pre-Configured Tests 

Reveille provides over 65 pre-configured tests to maintain the ABBYY FlexiCapture system environment in real-time. These tests reduce manual processes, as businesses don’t have to configure tests themselves—this means less coding and less training. 

Administrators can define additional FlexiCapture requirements and track these metrics in Reveille dashboards. The dashboards show the real-time operating health of the ABBYY FlexiCapture platform. 

Automate Proactive Monitoring 

One of the biggest benefits of purpose-built FlexiCapture monitoring is proactively identifying and resolving issues rather than reacting to the problem. Much of this is accomplished due to threshold-based monitoring. Reveille tests bring back information to the database and detail if a specific monitoring test is within an allowable operating range. 

If a test is in error, this is where Reveille will take action, by notifying teams early and taking proactive actions to automate responses and fixes.  When a service level or operating threshold is crossed, Reveille deploys remediation capabilities;

  • Sends personnel notifications via communication channels, like Slack and Teams
  • Opens and closes tickets in incident management systems
  • Restarts or cycles a failed container, process or service
  • Disable user access to contain a repository content access breach
  • Starts an ECM/IDP/RPA  process to remove bottlenecks
  • Relaunches an ECM/IDP/RPA web application

Analyze User Activity 

Organizations must monitor user activity to gain complete visibility into ABBYY FlexiCapture. Reveille continuously observes the actual user experience and activity in ABBYY FlexiCapture, highlighting how users navigate this software and the inefficiencies they face. 

Reveille reveals these metrics on user activity:

  • Failed transactions 
  • Unusual transaction activity
  • Suspicious transactions
  • Response time server-level issues

These metrics are fundamental to preventing data breaches and identifying bottlenecks. However, they can also improve user adoption by implementing solutions to ease the system’s usability friction. 

Reveille can generate custom reports for businesses to analyze historical user activity and evaluate progress over a set period. 

Leverage Customized Performance Reports 

FlexiCapture visibility relies on custom performance reports. Systems administrators can set Reveille to track any KPIs and generate reports to track the performance of their IDP system. 

Reveille notifies personnel if any threshold violation occurs and shares the evaluation via online web reporting. Administrators gain in-depth insights into system anomalies and solutions so they can make real-time decisions based on the data captured by reports.

Reveille’s proactive monitoring automatically detects and remediates problems. 

Administrators will receive reports detailing these solutions to gain a clearer understanding of the ABBYY FlexiCapture issues they need to be aware of. 

The Benefits of Visibility in ABBYY FlexiCapture 

Visibility into FlexiCapture is imperative for continued system health. Here are four benefits to this. 

Minimize System Downtimes

System downtimes can be detrimental to productivity and budget. If not correctly handled, they could also result in data loss. Downtimes can occur for various reasons, such as overworked servers, changes in the environment, bugs, etc.

Purpose-built monitoring can prevent this. It helps organizations see warning signs before downtime so remediations and fixes can be deployed.

Improve User Experience

It’s easy to overlook the importance of user experience. However, an IDP system’s usability directly affects user adoption and productivity. Gaining visibility into FlexiCapture and tracking key user activity metrics help organizations improve user experience and reduce technical support issues. Technical teams can focus on high-level topics while users can easily navigate the IDP environment. 

Optimize Infrastructure Security

ABBYY FlexiCapture often handles sensitive data extraction and document processing. Analyzing FlexiCapture detects and solves potential security risks before they arise. Administrators can track data security without manual intervention and implement strategic solutions to maintain document authorization and verification of unknown characters in the data processing. 

Achieve Optimal Efficiency

A significant benefit of monitoring FlexiCapture is achieving optimal system efficiency. For example, if data pulls are failing or the system is not automatically updating databases, this will negatively impact user experience and leave users with more manual work to troubleshoot these issues. Slow-downs, bottlenecks and trouble shooting all impact productvity. 

Proactive monitoring with Reveille solves this in real time and deescalates performance issues. 

Ensure Compliance 

Various sectors have strict data security compliance standards to uphold. Gaining visibility into FlexiCapture business processes helps businesses maintain compliance.

Reveille supports compliance for IDP software and sends automated notifications to application, security, and audit teams if the system ever indicates negative compliance. These capabilities will help organizations avoid data breaches and penalties. 

Get Reveille for Complete Visibility into ABBYY FlexiCapture

ABBYY FlexiCapture is critical for automated document processing. It offers a wide range of features to help organizations achieve efficiency and streamline data capture and extraction. 

Reveille provides full visibility and control over this IDP platform, tracking over 65 key metrics to monitor system health. 
Try our demo today and see how Reveille works with ABBYY FlexiCapture