The performance of your ECM, IDP, and RPA platforms directly impacts business operations. But disruptions often go unnoticed—until they cost you real time, money, and customers.
That’s why observability matters.
At Reveille Software, we’ve created a simple, proven 5-step process to help Managed Service Providers (MSPs), IT leaders, and business decision-makers quantify the ROI of observability and justify investment in proactive monitoring.
Below is our 5-part video series—along with key takeaways—to guide you through building your business case for Reveille’s purpose-built observability platform.
Step 1: Quantify the Disruptions
Start with the facts. How often are your systems slowing down, failing to ingest documents, or causing delays in business processes? Without data, assumptions dominate.
Reveille helps you identify slowdowns, outages, and broken workflows, giving you hard numbers to start the ROI conversation.
Step 2: Identify Where Disruptions Occur
It’s not enough to know that disruptions happen—you need to pinpoint where they’re happening.
Whether it’s FileNet ingestion delays, ABBYY service failures, or RPA bot errors, Reveille surfaces exactly which component is degrading performance—before users complain.
Step 3: Calculate the Business Impact
Here’s where ROI becomes real.
Reveille allows you to tie disruptions directly to business cost—from SLA penalties and lost productivity to churn risk and compliance exposure.
A 15-minute outage in claims processing or invoice automation can trigger cascading delays. Multiply that across departments and you’re looking at six-figure losses annually.
Step 4: Identify Your Options
Once you’ve quantified the problem, it’s time to explore your options.
Do you build custom monitoring scripts? Try to stretch generic APM tools? Or do you deploy Reveille’s purpose-built observability—designed specifically for ECM, IDP, and RPA platforms?
The cost of doing nothing is no longer zero.
Step 5: Compare, Plan, and Act
This final step ties it all together.
You now have disruption data, business impact analysis, and a list of viable options. Reveille customers often find substantial ROI in year 1, just by reducing unplanned downtime, increasing SLA performance, and gaining insight without growing headcount.
Why Reveille?
Unlike generic monitoring tools, Reveille is purpose-built for Intelligent Automation. That includes leading platforms like:
- IBM FileNet, CMOD, and Datacap
- Tungsten and ABBYY
- OpenText, Hyland, and more
- Leading RPA platforms
- See our supported platforms
Whether you’re an MSP, a systems integrator, or an enterprise managing complex automation, Reveille delivers:
✅ Real-time observability
✅ Fast root-cause detection
✅ SLA assurance
✅ Scalable monitoring without extra overhead
Ready to Start?
💬 Let’s talk about how you can apply these ROI steps in your organization. Talk to one of our observability experts!
📈 Check out our ROI calculator and see if Reveille is justified in your environment.
