Reveille Enterprise — Observability, Automation & Governance at Scale | Reveille
Reveille Enterprise

The platforms your business — and your AI — run on, observed, assured, self-healed.

Reveille Enterprise is built for scale — the foundation for automation, governance, and AI-driven operations. It brings observability, automation, and governance together across distributed Enterprise Content Management (ECM), Intelligent Document Processing (IDP), and Robotic Process Automation (RPA) — the systems AI depends on. The result: continuous Service Level Assurance for both your automation and the AI built on top of it.

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Cloud · On-prem · Hybrid Configure / No-Code Continuous Service Level Assurance
THREE DISCIPLINES, ONE PLATFORM Observability See every layer Automation Self-heal & remediate Governance Ownership & control Reveille Enterprise Agentless · ECM · IDP · RPA Continuous Service Level Assurance Trusted signals → AI agents Local MCP · reduced MTTD / MTTR ML dynamic thresholds Prophet & Neural Prophet
At a glance · Reveille Enterprise

Observability, automation, and governance — at enterprise scale.

  • Scope
    Unified observability across distributed ECM, IDP, and RPA estates
  • Architecture
    Agentless — nothing installed on monitored platform servers
  • Governance
    Role-based access & ownership models; event accountability for SLA assurance
  • Self-Healing
    90+ automated self-healing actions; proactive remediation, reduced MTTR
  • AI & ML
    ML-driven dynamic thresholds (Prophet & Neural Prophet); local MCP for AI agents
  • Integrations
    Full connector library — ITSM, AIOps, OTEL, SIEM, data platforms; 170+ REST API methods
  • User Analytics
    Real user behavior & experience insight; anomalous-activity detection
  • Support & Outcomes
    24×7 enterprise support with a dedicated TSM · 95% Service Level Assurance attainment
Why Enterprise

Standard sees the system. Enterprise assures the estate.

A single dashboard is enough for a single environment. A distributed estate of ECM, IDP, and RPA — with AI now reading from it — is not. The platforms can each report 99.99% while a capture queue backs up, a bot silently fails, and an AI agent confidently acts on stale data. Platform SLA is not workflow SLA. Reveille Enterprise closes that gap with observability, automation, and governance working as one.

01

Distributed estates outgrow single-system visibility

When ECM, IDP, and RPA span teams, regions, and clouds, system-by-system dashboards leave gaps no one owns. Enterprise centralizes visibility, reporting, and accountability across the whole estate — one observability layer, not a dozen consoles.

02

Silent failures live in the workflow — and AI inherits them

A failure rarely shows up as a CPU spike. It surfaces as a stalled batch, a stuck queue, a missed deadline, or a bot that quietly stopped. Feed that blind spot to an AI agent and it acts on the wrong reality. Enterprise gives AI the operational truth instead.

03

Governance doesn’t scale on a spreadsheet

At enterprise scale, “who owns this service” and “who answers for this SLA” can’t live in tribal knowledge. Role-based ownership and event accountability make every SLA-impacting event attributable — the independent record audit and risk teams can rely on.

Standard vs Enterprise

Everything in Standard — then built for scale.

Reveille Standard delivers the dashboards, reporting, and alerting that keep a single environment healthy. Reveille Enterprise adds the governance, automation, integrations, analytics, and AI-readiness a distributed estate needs.

Capability Reveille Standard Reveille Enterprise
Reporting & Dashboards Real-time and historical dashboardsStandard operational reporting Enterprise-wide visibility across distributed environmentsManagement-level and service-oriented reporting
Integrations & APIs Limited connector optionsREST APIs available Full connector library (ITSM, AIOps, OTEL, data platforms)170+ REST API methods · deep ecosystem integration
Governance & Ownership Basic access controlEvent visibility Role-based access and ownership modelsEvent accountability for SLA assurance · centralized governance across teams
Automation & Self-Healing Alerting and notification only 90+ automated self-healing actionsProactive remediation · reduced MTTR and operational noise
User Experience Analytics System-level visibility Real user behavior and experience insightFaster root cause analysis · anomalous-activity detection
AI-Ready Capabilities Not AI-enabled ML-driven dynamic thresholds · local MCP support for AI agentsTrusted operational signals for AI-driven operations
What Reveille Enterprise Governs

One observability layer. The whole estate.

Reveille Enterprise observes the platforms your business runs on — and everything they depend on — with prebuilt, application-aware coverage rather than generic infrastructure pings. Wizards and templates spin up working monitors in minutes from a library that already understands each platform’s architecture. Zero relearning.

01 / Platforms25+ connectors

ECM, IDP & RPA

Native coverage for Hyland, ABBYY, OpenText, IBM, Tungsten Automation, Microsoft, UiPath, and Box — the systems your automation and AI run on.

02 / InfrastructureEstate-wide

Servers & cloud services

Windows servers, IIS, performance counters, and native cloud services across AWS CloudWatch and S3, Azure Monitor, and Google Cloud.

03 / Databases4 engines

The data tier

SQL Server, Oracle, and PostgreSQL health, plus MongoDB for high-volume User Analytics retention — size, backups, deadlocks, and throughput.

04 / User ExperienceReal users

Actual end-user activity

Patented collectors observe real login, search, retrieve, and document response times — what users actually experience, not synthetic averages.

05 / Self-Healing90+ actions

Automated remediation

Clear stuck queues, reset failed processes, rebalance workloads, and protect throughput for capture, ingestion, indexing, and transformation jobs.

06 / Security & ThreatFIPS AES-256

Access and anomalies

FIPS-compliant credential encryption, SSO via SAML 2.0 (Entra ID, Okta, Ping), suspicious-transaction and same-user/different-IP detection.

07 / Integrations170+ API methods

ITSM, AIOps & SIEM

ServiceNow, Jira, PagerDuty, BigPanda, Splunk, Teams, OpenTelemetry, Azure Sentinel, and Power BI — plus 170+ REST API methods over OAuth 2.

08 / AI & MCPLocal MCP

AI-ready operational signal

ML-driven dynamic thresholds via Prophet and Neural Prophet, and local Model Context Protocol support that feeds trusted operational truth to AI agents.

09 / GovernanceRBAC

Ownership & reporting

Role-based access and ownership models, event accountability for SLA assurance, and management-level, service-oriented reporting across teams.

Read the Technical Overview
From Signal to Resolution

Alert. Drill in. Self-heal.

Detection is half the job. Reveille Enterprise closes the loop — from a single threshold breach to a root-cause view in the affected queue, batch, workflow, or service, then a self-healing action that resolves it before it becomes a disruption.

1

Anomaly detected

ML-driven dynamic thresholds learn normal patterns across the estate and cut alert noise from routine workload variation.

2

Context-packaged alert

Notifications arrive with the metrics, affected components, and troubleshooting data attached.

3

Self-healing remediation

When thresholds breach, Reveille can automatically trigger recovery actions — resolving issues before the ticket queue fills.

KPI Dashboards

Enterprise operational KPIs, out of the box.

Prebuilt dashboard metrics turn signals from across the estate into measurable key performance indicators — tracked, charted, and reported through management-level and service-oriented dashboards.

  • Server performance, database activity, and capture processing
  • Process and system exceptions, license utilization
  • Real user performance and experience trends
  • Dynamic threshold detection powered by machine learning
Reveille Enterprise KPI Dashboard — operational health over time Dashboard panel showing estate-wide service level attainment at 99.4 percent over the last 24 hours, with a trend chart of service uptime, and supporting metrics for active monitors, self-healed events, and average response time. Reveille KPI Dashboard Estate service-level attainment LAST 24H 99.4% SLA Attainment +0.12% vs 7-day 100% 99% 98% 97% SLA THRESHOLD 99% 00:00 06:00 12:00 18:00 NOW Active Monitors 86 Across the estate Self-Healed (24h) 27 Auto-resolved · no ticket Avg Response 112ms Real-user response p95
User Analytics

See who did what, where — and what was unusual.

Reveille uses patented, passive collectors to observe real user activity across the estate, turning every login, retrieve, search, and document action into auditable, queryable insight — without capturing user passwords.

  • Track adoption and end-user response times continuously
  • Detect suspicious or abnormal access patterns (insider threat)
  • Same-user/different-IP and content-access-breach alerts
  • Integrates with Microsoft Defender for Endpoint to speed mean time to resolution
Reveille User Analytics — anomalous user access pattern Document access counts per hour across an 8-hour window. A soft blue band shows the typical baseline range across all users. One user's line, labeled "kledwards", tracks the baseline for most of the day before spiking sharply above the upper bound, triggering an anomalous-access detection at 13:00. User Analytics · Enterprise Document access by user LAST 8H 200 150 100 50 0 ANOMALOUS ACCESS kledwards · 4.2× baseline · 12:00–14:00 09:00 11:00 13:00 15:00 17:00 User: kledwards Typical baseline (30-day) DEVIATION +4.2σ DOCS / 8H 847 PEERS AVG 201
Service Level Assurance

Observability, automation, and governance — converging on assurance.

Platform availability is not workflow availability, and workflow availability is the truth your AI reads from. Reveille Enterprise unites the three disciplines into one outcome — continuous Service Level Assurance — and proves it to the business, the auditor, and the agent.

Customer outcomes

What Reveille Enterprise customers actually see

Typical results across the Content Observability customer base — with a representative customer story below.

95%
Service Level Assurance attainment across ECM, IDP, and automation platforms
50%+
typical decrease in downtime and ticket volume
90+
automated self-healing actions resolving issues before disruption
$200K
saved in year one at one multinational enterprise customer
“In the first year of implementation, Reveille saved us approximately $200,000 and continues to reduce trouble tickets generated by our users by 80%. We use the automated monitoring results from Reveille to improve our document capture operations.”
— Multinational financial services organization, Reveille customer (their specific result — individual outcomes vary)
Read the success stories →
Built on the estate

Reveille Enterprise spans every platform your business runs on

One observability layer across every major Enterprise Content Management, Intelligent Document Processing, and automation platform — so each platform’s signal feeds the same console, the same governance, and the same AI-ready operational truth.

Hyland OnBase · Alfresco OpenText Documentum · Capture IBM FileNet · Datacap · CMOD ABBYY FlexiCapture · Vantage Tungsten TotalAgility · Capture UiPath RPA assurance Microsoft SharePoint · M365 Box Content cloud
Questions

Reveille Enterprise, answered

What is Reveille Enterprise?
Reveille Enterprise is the scale-ready edition of Reveille that brings observability, automation, and governance together across distributed Enterprise Content Management (ECM), Intelligent Document Processing (IDP), and Robotic Process Automation (RPA) environments. It is agentless and continuously monitors, alerts, self-heals, and reports across the platforms your business and your AI depend on — delivering continuous Service Level Assurance for both your automation and the AI built on top of it.
How is Reveille Enterprise different from Reveille Standard?
Standard delivers real-time and historical dashboards, standard operational reporting, REST APIs, basic access control, and alerting. Enterprise adds enterprise-wide visibility across distributed environments, management-level and service-oriented reporting, the full connector library with 170+ REST API methods, role-based access and ownership with centralized governance, 90+ automated self-healing actions, real user experience analytics with anomalous-activity detection, ML-driven dynamic thresholds, and local Model Context Protocol (MCP) support for AI agents. Standard is not AI-enabled; Enterprise is the AI-ready edition.
What platforms does Reveille Enterprise support?
Reveille Enterprise observes the leading ECM, IDP, and RPA platforms through a library of 25+ native connectors — including Hyland, ABBYY, OpenText, IBM, Tungsten Automation, Microsoft, UiPath, and Box — plus the infrastructure, databases, and cloud services those platforms depend on. A single observability layer spans the entire estate so every platform feeds the same console.
Does Reveille Enterprise require agents on monitored servers?
No. Reveille is agentless. As a zero-footprint management application it does not change the state of, or maintain a persistent connection to, the target platforms. Nothing is installed on the monitored ECM, IDP, or RPA servers, which avoids the maintenance overhead and platform risk of agent-based tools while still delivering full transaction-level visibility.
How does Reveille Enterprise support AI agents and MCP?
Reveille Enterprise feeds real-time, normalized observability data from ECM, IDP, and RPA directly into AI agents using local Model Context Protocol (MCP) support. By combining metrics, events, dependencies, and service-level signals across content and automation workflows, it gives AI the operational truth it needs to move from passive analysis to proactive decisions — and it integrates with emerging AI copilots, agent frameworks, and automation tools to dramatically reduce mean time to detect (MTTD) and mean time to resolve (MTTR).
What is self-healing, and how many actions are included?
Self-healing is automated remediation that resolves problems before they become business disruptions. Reveille Enterprise includes 90+ automated self-healing actions that identify and remediate stuck, hung, or aging batches, jobs, and workflows; clear queues, reset failed processes, and rebalance workloads; and protect throughput for high-volume capture, ingestion, indexing, and transformation jobs — keeping document and content pipelines operating at expected service levels while reducing MTTR and operational noise.
How does Reveille Enterprise handle governance and ownership?
Reveille Enterprise centralizes governance, ownership, and visibility across distributed ECM, IDP, and RPA environments. It provides role-based access and ownership models, event accountability for Service Level Assurance, and centralized governance across teams — so each service has a clear owner and every SLA-impacting event is attributable.
Can Reveille Enterprise be deployed in the cloud, on-premises, or hybrid?
Yes. Reveille Enterprise can be deployed centrally or distributed, on-premises, in the cloud, or hybrid. It runs on Windows Server and supports AWS, Microsoft Azure, and Google Cloud, with native support for cloud services such as Amazon CloudWatch and S3, Azure Monitor and Sentinel, and Google Cloud Storage. Reveille User Analytics collectors can also run in Docker containers as sidecars on Amazon EKS, Azure AKS, and RedHat OpenShift. Deployment is configure / no-code.
What integrations does Reveille Enterprise support?
Reveille Enterprise ships a full native connector library: incident and IT service management (ServiceNow, Jira, Ivanti, ConnectWise, HaloPSA, Kaseya/Datto, osTicket); AIOps and notification (PagerDuty, BigPanda, Splunk, Slack, Microsoft Teams, and OpenTelemetry-compliant platforms such as New Relic and Honeycomb); SIEM and cloud (Azure Sentinel, Azure Monitor, AWS CloudWatch, SNMP, Windows Event Log); and data visualization (Microsoft Power BI, REST API). Applications can access Reveille data through 170+ REST API methods using OAuth 2 authorization.
How does Reveille Enterprise secure credentials and access?
Reveille encrypts all application user IDs and passwords in its database using a Windows FIPS-compliant AES symmetric algorithm with a 256-bit key, and supports an external key vault (Azure Key Vault or AWS Secrets Manager) for the credential key. Communications use SSL/TLS, with TLS 1.3 supported on Windows Server 2022 and 2025. The Reveille User Console supports single sign-on via SAML 2.0, and Reveille has certified with Azure Entra ID, Okta, and Ping Identity.
Can Reveille Enterprise detect suspicious or abnormal user activity?
Yes. Reveille User Analytics uses patented, passive collectors to observe real user activity — who accessed which document, when, and from where — without capturing user passwords. It surfaces real user behavior and experience insight for faster root cause analysis, and flags anomalous activity such as suspicious transactions and irregular access patterns, supporting audit, compliance, and insider-threat detection.
How does Reveille Enterprise compare to SolarWinds, Splunk, Datadog, or Nagios?
SolarWinds, Splunk, Datadog, and Nagios are general-purpose infrastructure monitoring tools — they watch servers, networks, OS metrics, and log volumes. They do not understand ECM, IDP, or RPA as applications and cannot test the content-layer workflows that actually drive service levels, such as a capture batch progressing, a document REST transaction completing, or an automation bot finishing its run. Reveille Enterprise is purpose-built Content Observability with application-aware tests, governance, 90+ self-healing actions, ML-driven dynamic thresholds, and MCP for AI agents — and it integrates with Splunk, ServiceNow, and other ITOM and AIOps tools rather than replacing them.
How do I get started with or upgrade to Reveille Enterprise?
Request a demo at reveillesoftware.com. A Reveille engineer maps your distributed ECM, IDP, and RPA estate, identifies the highest-value platforms and processes to observe first, and outlines a proof-of-value timeline. Existing Reveille Standard customers can upgrade to Enterprise to add governance, self-healing, the full integration library, user analytics, and AI-ready MCP capabilities.
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The content layer is where your business runs. Reveille makes sure it holds.

See how Reveille Enterprise keeps the ECM, IDP, and RPA your business and your AI depend on always-on — with the governance, self-healing, and evidence to prove it.

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