Every archived record, retention policy, and compliance hold — observed, assured, self-healed.
Decommissioned records arrive as SIP packages, land in xDB and PostgreSQL under retention and legal hold, and get pulled back for audits and e-discovery. When ingestion backs up or a retrieval fails, regulated records fall out of reach — and the audit or the quarter-end close slips with them. Reveille pioneered Content Observability to prevent that: continuous coverage of the Information Archive Server, xDB, PostgreSQL, SIP ingestion, holds, and xQuery search, with self-healing automation built in.
The only agentless monitoring system to integrate with Information Archive — on-premises or cloud.
Enterprises can monitor infrastructure. What they can't see is Information Archive.
Traditional monitoring tools watch the Information Archive servers, the OS, disk, and the database host — the infrastructure underneath. They don't see what's happening inside Information Archive: whether a SIP package actually ingested, whether a hold applied, whether a retrieval returned the right record. That's what drives the outcome — a clean audit, an answerable legal hold, a met retention deadline.
That layer is where silent failures live. A SIP ingestion folder ages past its threshold. An xQuery search quietly fails. Storage drifts toward a tenant's retention limit. None of it shows up on a server's status page — it surfaces when an auditor or an e-discovery request can't find the record.
What infrastructure tools see
The Information Archive Server is up, the database host is reachable, disk sits at 64%. Every infrastructure check is green.
What Reveille sees
A SIP ingestion folder aging past its threshold, an xQuery search failing, a legal hold that didn't apply, and storage drifting toward a tenant's retention limit.
Why it matters
Platform availability is not workflow availability. Reveille measures the difference — at the Information Archive transaction level.
Every layer of the Information Archive stack. Application-aware.
40+ prebuilt, application-aware tests cover the components that actually drive Information Archive service levels — not generic infrastructure pings. Wizards and templates spin up a working monitor in minutes, drawn from a library that already understands Information Archive architecture. Zero relearning.
Reachable end to end
Information Archive Server, Web App Server, and Database Server connectivity, checked continuously so a broken link surfaces before users do.
Server, services, and logs
System status, services, server and Web App health, xDB health, free disk, log file sizes, ingest, job, and error log scanning, SIP ingestion file age, and Web App heap, thread, and session counts.
The archive's content store
xDB service, health URL, database port, database state, and version — the xML store that holds archived content.
System and application data
PostgreSQL service, system database size, system SQL query, and application database state and query responsiveness.
Jobs, holds, search, and compliance
Storage and compliance metrics, xQuery search and asynchronous search, hold status, job status, and background task job status.
Login the way users do
Information Archive REST login and Web Application login, timed from the user's perspective against a service-level threshold.
Alert. Drill in. Resolve.
Detection is half the job. Reveille closes the loop — from a single threshold breach to a root-cause view in the affected queue, batch, workflow, or service.
Anomaly detected
AI/ML dynamic thresholds learn normal Information Archive patterns and cut alert noise from workload variation.
Context-packaged alert
Notifications arrive with the metrics, affected components, and troubleshooting data attached.
Self-healing remediation
When thresholds breach, Reveille can automatically trigger recovery actions — resolving issues before the ticket queue fills.
Information Archive operational KPIs, out of the box.
60+ prebuilt dashboard metrics turn Information Archive signals into measurable key performance indicators — tracked, charted, and reported through Information Archive-aware dashboards.
- Storage usage and license cost by tenant — active, content, metadata, index, and decommissioned
- Job processing — failed, queued, scheduled, and successful completion counts
- Compliance metrics, retention coverage, and purge prediction
- Dynamic threshold detection powered by machine learning
See who did what, where — and what was unusual.
Reveille uses patented collectors to observe real Information Archive user activity, turning every login, retrieve, search, and document action into auditable, queryable insight.
- Track record-retrieval adoption and end-user response times continuously
- Detect suspicious or abnormal access patterns across holdings (insider threat)
- Same-user/different-IP and content-access-breach alerts on archived records
- Integrates with OpenText EnCase Endpoint Security and Microsoft Defender for Endpoint
Works with your existing stack.
Extend IT operations management (ITOM), security, and AI investments — no rip and replace.
One platform. Three teams.
Reveille translates Information Archive signals into the language each team needs — IT operations, business owners, and managed service providers.
Stop flying blind on Information Archive health.
40+ application-aware Information Archive tests, AI/ML dynamic thresholds, and self-healing before the ticket queue fills — full context in one pane of glass.
Service Level Assurance on the processes business runs on.
Reveille catches failures before a stalled ingestion or failed retrieval becomes a missed retention deadline, a failed audit, or an unanswerable legal hold.
Manage customers and tenants through one pane.
Reduce support burden, prove value, and expand managed services with visibility your clients can see too.
Questions, answered.
What is Reveille for OpenText Information Archive?
Is Reveille agentless?
Does Reveille support cloud and on-premises Information Archive?
How many tests and metrics does Reveille include for Information Archive?
Which Information Archive components does Reveille monitor?
How quickly can Reveille be deployed?
Does Reveille monitor xDB and PostgreSQL?
Can Reveille detect stuck or aging SIP ingestion?
Does Reveille track compliance and retention?
What is Information Archive User Analytics?
Can Reveille detect a content access breach?
Does Reveille use AI and machine learning?
Does Reveille integrate with our existing tools?
Does Reveille replace Information Archive's native admin tools?
Is Reveille an OpenText partner?
What Reveille customers actually see.
Across ECM, IDP, and automation platforms — measurable Service Level Assurance, not best effort.
Self-healing automation and earlier detection cut the firefighting load in half — or better.
Manual checklists, status meetings, and after-the-fact troubleshooting replaced by proactive observability.
The content layer is where your business runs. Reveille makes sure it holds.
See Reveille for OpenText Information Archive in your environment. Live demo, real Information Archive data.