The content layer your clients run on — observed, assured, self-healed.
Reveille SENTRY equips MSPs, system integrators, and ISVs to outperform SLAs across every Enterprise Content Management (ECM), Intelligent Document Processing (IDP), and automation platform you manage. One pane of glass for every client and tenant — so you deliver better service at lower cost, win more deals, and scale without growing headcount.
- SLA-backed service
- Configure, not code
- Multi-tenant visibility
Your client’s process broke. Guess who they call.
As an MSP, integrator, or ISV, you’re on the hook for service levels across platforms you didn’t build and don’t fully control. General APM watches infrastructure — it doesn’t fill the ECM/IDP gap. When a content workflow stalls inside a client’s environment, the ticket, the escalation, and the blame all land on you.
General APM doesn’t fill the ECM/IDP gap
Infrastructure and code monitoring can’t tell you whether a document was captured, a repository committed, or a process advanced inside Hyland, OpenText, ABBYY, or Tungsten. That gap is exactly where your service levels live — and where the failures your client notices actually happen.
Multi-tenant blind spots multiply
Every client you add multiplies the surfaces you can’t see. Without one pane of glass, you’re logging into a dozen vendor consoles — and finding out about problems at the same moment your customer does, which is exactly when it costs the most.
You own the SLA you can’t see
Every engagement carries some level of service-level responsibility — stated or unstated, written or unwritten. Reveille SENTRY is the independent measurement that lets you prove the service you deliver, get ahead of issues, and end the blame game with the platform vendor.
Win more deals. Scale with confidence.
Reveille SENTRY equips MSPs, integrators, and ISVs to deliver SLA-backed service across every ECM, IDP, and automation platform — with 1,000+ out-of-the-box tests, automated alerts, and self-healing that keep client processes running. Monitor, alert, self-heal, and report across every tenant from one pane of glass.
One Pane of Glass for Every Tenant
Multi-tenant visibilitySee every managed environment in a single pane of glass, with SLA health across every client at a glance — and catch issues at the platform level well before your client is impacted, instead of logging into a dozen vendor consoles.
SLA-Backed Service That Wins Deals
DifferentiateDifferentiate in competitive deals with measurable, SLA-backed service on Hyland, OpenText, ABBYY, Microsoft, Tungsten, and more. When service levels are measurable and provable, everyone wins — and you close.
Grow Revenue Without Headcount
Scale without staffMulti-tenant architecture and automation let your team manage more client environments without scaling staff — so you unlock new-logo growth and premium ECM, IDP, and automation services that turn efficiency into margin and recurring revenue.
Faster Onboarding & Resolution
AccelerateOnboard new environments in hours, not days with out-of-the-box connectors — and minimize MTTD and MTTR with automated alerts and self-healing actions that keep client processes running, opening and closing tickets in your PSA as service levels recover.
Per-tenant SLA reporting your clients can trust
Hand every client a clear, independent record of their service levels — Service Level and System Availability against target, incidents, and breaches. The transparent reporting that proves the value you deliver, month after month, and renews the contract.
Every system, every handoff, every tenant
Your clients’ content moves across the stack you manage for them — capture, repositories, automation and integration, archive — and the failures that breach an SLA live in the handoffs between systems. Reveille SENTRY watches every step across every tenant, then alerts and self-heals before a problem reaches your client.
You own the service level — even on platforms you didn’t build. SENTRY lets you prove it.
Reveille SENTRY measures whether the work actually got done, end to end, across every tenant — and gives you the independent evidence to stand behind every SLA you’ve signed.
The value of SLA assurance, across your whole book of business
“I save at least 20 man hours per week — time my team used to lose to manual checks and troubleshooting across client environments. SENTRY lets us stand behind the SLAs we’ve signed.”
Reveille SENTRY: Service Level Assurance for MSPs, SIs & ISVs
Insights. Actions. Results. SENTRY equips service providers to outperform SLAs across ECM, IDP, and automation — multi-tenant visibility in a single pane of glass, self-healing automation, and SLA-backed service. Scale smarter, serve more, stress less.
Unlock new-logo growth
Multi-tenant architecture lets you add clients and expand services without growing headcount.
Differentiate on SLAs
Win competitive deals with SLA-backed service on Hyland, OpenText, ABBYY, Microsoft, and more.
One pane of glass
Manage every platform, customer, and tenant from a single view.
Accelerate onboarding
Faster go-lives and faster time-to-repair across every engagement.
Supported Platforms
Broadest coverage in the industry
Reveille SENTRY for service providers, answered
What is Reveille SENTRY?
How is this different from the APM tools we already run?
Can SENTRY manage many clients and tenants at once?
How does SENTRY help me win and keep business?
What's the ROI for a service provider?
Does SENTRY self-heal, or just alert?
How fast can we onboard clients?
Is SENTRY secure for multi-tenant environments?
Your clients run on the content layer. SENTRY makes sure it holds.
Join the MSPs, integrators, and ISVs delivering SLA-backed service across ECM, IDP, and automation with Reveille SENTRY — one pane of glass, more revenue, no added headcount.