From document to decision in TotalAgility — observed, assured, self-healed.
Tungsten Automation TotalAgility (formerly Kofax) is the capture and process-automation platform your business runs on — invoices, claims, onboarding packets, and case documents scanned, classified, extracted, and exported into the systems of record. When the Core Worker saturates, an import batch backs up, or a license pool runs dry, work stalls and SLAs slip. Reveille pioneered Content Observability to catch that: continuous coverage of the Core Worker, Import Connector, databases, batch queues, and licensing — plus real user analytics and self-healing built in.
Agentless — pre-configured for Tungsten Automation TotalAgility, on-premises or in the cloud.
Enterprises can monitor infrastructure. What they can't see is TotalAgility.
TotalAgility is a deep, multi-server capture stack — Core Worker, job processing, Import Connector, Transformation, Reporting, and a Workspace front end, all backed by SQL Server databases. Infrastructure tools see the servers and the database. What they can't see is whether a batch advanced through its queue, whether the Import Connector is draining its inbox, or whether a license pool is exhausted — the things that actually drive documents processed and SLAs met.
That layer is where silent failures live. The Core Worker thread pool saturates. An import batch ages in the queue. A volume license pool runs out mid-shift. A Transformation queue climbs unnoticed. An AI agent or downstream system consuming TotalAgility output fails — not because the model is wrong, but because the capture pipeline feeding it broke.
What infrastructure tools see
The servers ping, the database is up, the services show running. Every host check is green — and a TotalAgility batch can still be stuck in queue.
What Reveille sees
A Core Worker thread pool saturating, import batches aging, a license pool exhausting, a Transformation queue backing up, and abnormal Workspace access — the TotalAgility-level signals that precede a stalled batch or a missed SLA.
Why it matters
Platform availability is not workflow availability. Reveille measures the difference — at the Core Worker, Import Connector, database, and user-activity level — and self-heals before it reaches a ticket.
Every layer of the TotalAgility stack. Application-aware.
100+ prebuilt, application-aware tests cover the components that actually drive TotalAgility service levels — not generic endpoint pings. An agentless TotalAgility Wizard and monitor template spin up a working monitor in minutes, drawn from a library that already understands the Core Worker, Import Connector, database, and licensing model. Zero relearning.
Every server reachable
Web, application, database, and transformation servers, the Search & Matching Server, and the fax, email, and import-folder hosts are reachable — the first signal that the TotalAgility stack is up.
Platform ready to process work
Server free space, TotalAgility services, the web server, the license service responding, the Windows error log, and live job processing — proof the platform can actually move work.
Every database answering
SQL Server services and the TotalAgility, Documents, Reporting, Reporting Staging, and Simulator databases — with size and backup checks across the data tier behind every batch.
Intake flowing in
Email inbox and folder access, import-folder file age and counts, connector status and storage, messages waiting and failed, archive-folder access, the Fax FOIP port, and the SMTP server — every intake channel watched.
Users never locked out
Workspace login, Designer access, the SDK interface, and the Device Manager interface — the clients operators, designers, and capture devices depend on every day.
Licenses in hand
Volume licensing, station licensing, and license expiration — so a pool never runs dry mid-shift and a renewal never surprises the floor.
Core Workers keeping pace
Core Worker tasks taken, threads active, items in the thread pool, system tasks, and locked activities, plus the Search & Matching Server and Export Service — the engine room of TotalAgility throughput.
Reporting and services healthy
Report data aging and record counts, plus WCF service metrics — the reporting pipeline and service layer that downstream consumers rely on.
KPIs from the platform
Batch queue counts, licenses in use, batch aging, station and page counts, and ingestion exceptions — any of 180+ TotalAgility KPIs saved as a measurable, trackable metric.
Alert. Drill in. Resolve.
Detection is half the job. Reveille closes the loop — from a single threshold breach to a root-cause view in the affected module, engine, queue, or import batch.
Anomaly detected
AI/ML dynamic thresholds learn normal TotalAgility patterns and cut alert noise from workload variation.
Context-packaged alert
Notifications arrive with the metrics, affected components, and troubleshooting data attached.
Self-healing remediation
When thresholds breach, Reveille can automatically trigger recovery actions — resolving issues before the ticket queue fills.
TotalAgility operational KPIs, out of the box.
Reveille's TotalAgility dashboard metric engine turns Core Worker, Import Connector, and batch-queue signals into measurable key performance indicators — tracked, charted, and reported through TotalAgility-aware dashboards. Over 180 metrics ship out of the box, including batch queue counts, licenses in use, and batch aging.
- Track batch queue counts, batch aging, and Core Worker throughput across all modules
- Watch import batches waiting, processing, and failed in real time
- Monitor station and volume license usage and page counts before a pool runs dry
- Dynamic threshold detection powered by machine learning
Who accessed what — and when it looks wrong.
Reveille uses patented collectors to observe the actual user experience and activity across the TotalAgility Workspace, Designer, and WCF/REST applications — out-of-band, never capturing passwords. It surfaces user adoption and response times, and flags suspicious or abnormal access that can signal an insider threat or a content access breach.
- See who accessed which document, from which module, and when — for audit, compliance, and capacity reviews
- Detect abnormal access: same user from different IPs, different users from one IP, unusual document-access volume
- Audit Designer and Administration changes that modify TotalAgility operation and configuration
- Reduce mean time to threat detection with endpoint integration such as Microsoft Defender for Endpoint
Works with your existing stack.
Extend IT operations management (ITOM), security, and AI investments — no rip and replace.
One platform. Three teams.
Reveille translates TotalAgility signals into the language each team needs — IT operations, business owners, and managed service providers.
Stop flying blind on TotalAgility health.
100+ agentless TotalAgility tests and 180+ dashboard metrics across the Core Worker, Import Connector, databases, and licensing — AI/ML dynamic thresholds and self-healing before the ticket queue fills, in one pane of glass.
Service Level Assurance on the processes business runs on.
Reveille catches failures before a stalled workflow becomes a missed close, a failed audit, or a broken customer promise.
Manage every customer TotalAgility environment through one pane.
Reduce support burden, prove value, and expand managed services with visibility your clients can see too.
Questions, answered.
What is Reveille for Tungsten Automation TotalAgility?
How is this different from TotalAgility's own admin tools and dashboards?
Is Reveille for Tungsten Automation TotalAgility agentless?
Does Reveille support TotalAgility on-premises and in the cloud?
Which TotalAgility components does Reveille monitor?
How many tests does Reveille provide for TotalAgility?
Can Reveille detect a saturated Core Worker or a stalled import batch?
Does Reveille self-heal TotalAgility issues?
Can Reveille tell who accessed which document and detect abnormal access?
Does Reveille monitor TotalAgility licensing?
How does Reveille handle TotalAgility capacity planning?
What about security and audit monitoring for TotalAgility?
Does Reveille integrate with our existing tools?
Will Reveille work in a secured or cloud environment?
How quickly can we get value from Reveille for TotalAgility?
What Reveille customers actually see.
Across ECM, IDP, and automation platforms — measurable Service Level Assurance, not best effort.
Self-healing automation and earlier detection cut the firefighting load in half — or better.
Manual checklists, status meetings, and after-the-fact troubleshooting replaced by proactive observability.
The content layer is where your business runs. Reveille makes sure it holds.
See Reveille for Tungsten TotalAgility in your environment. Live demo, real TotalAgility data.
Videos, Webinars, Articles on Reveille for Tungsten
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