Every invoice, claim, and onboarding document — observed, assured, self-healed.
OpenText Capture turns your highest-volume documents — invoices, claims, onboarding — into business data, from digital-mailroom intake to export into your ERP and content repositories. When that pipeline stalls, the AP close slips and claims miss SLA. Reveille pioneered Content Observability to keep it running: continuous coverage of the Captiva Server, CaptureFlow batches, and the REST API, with self-healing built in.
Content Observability for OpenText Capture — the facts.
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ArchitectureAgentless — nothing installed on Capture servers
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Coverage50+ Capture-specific application-aware tests, 40+ dashboard metrics
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VersionsCapture 20.x and above · on-premises and cloud
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PartnershipOpenText Solution Extension Partner
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AI & MLDynamic thresholds via Prophet & Neural Prophet; MCP support for AI assistants and agents
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IntegrationsSplunk, ServiceNow, Microsoft Defender for Endpoint, PagerDuty
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User AnalyticsPatented collectors observe real user activity; anomaly & insider-threat detection
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Outcomes95% Service Level Assurance attainment · 50%+ less downtime · 20+ hrs reclaimed weekly
The Capture server is up. The invoice didn’t post.
Your IT team can watch Capture server health, CPU, and uptime. What they can’t see is what’s happening to the documents and workflows inside Capture — the invoices, claims, and audit packages that actually drive the business. The platform is at 99.99%. The capture batch still stalled before the AP close ran. Platform SLA is not workflow SLA.
Infrastructure monitoring ≠ Capture health
CPU, memory, and uptime tell you the server is running. They don’t tell you whether the Web Client logged in, whether the CPOCR batch progressed, or whether the export to the ERP committed. Most Capture failures live above the OS — in the application layer generic tools can’t see.
Silent failures live in the workflow
A Capture failure rarely shows up as a CPU spike. It surfaces as a delayed invoice, a stalled claim, a missed retention deadline, or a failed audit pull — by which point the damage is downstream and the business is asking IT what happened.
Vendors grade their own homework
OpenText reports on OpenText’s platform availability. Reveille is the independent record of your Capture service levels — the verification audit, risk, and compliance teams can rely on, written by a measurement layer loyal to the customer.
Every layer of the Capture stack. Application-aware.
50+ prebuilt, application-aware tests cover the components that actually drive Capture service levels — not generic infrastructure pings. Wizards and templates spin up a working monitor in minutes, drawn from a library that already understands Capture architecture. Zero relearning.
Every Capture host reachable
Captiva Server, database, remoting, and administration console hosts pinged — and Capture modules confirmed connected and active, not merely running.
The platform can process work
Windows event log, internal and external database logs, remoting and admin web servers, server services, free disk space, and client debug logs.
Captiva Server performance
Data Access Layer execution time, request rate, and errors, plus batch loading, pending I/O, processing messages, VBA message thread queue, and event queue depth.
The Capture databases respond
The Capture database and the information-extraction database answer queries, and the SQL Server services backing them are running.
CaptureFlow throughput
Batch aging, batch creation, batch levels, department batch and task levels, and module task levels — for a single Capture server or across all servers.
Stuck, locked, and hung batches
Batches in error or hold status, batches with locks, priority-0 batches, batches with task errors, and hung batch counts — caught before they breach SLA.
No silent license lapse
Licensed page and connection counts, license expiration date and status, and Capture REST license status and expiration.
Mailroom, email, fax, and scan
Input file share counts and file age, email folder item counts, and the Capture web service importer — so the digital mailroom keeps feeding work.
Results land; clients stay up
Export database connection and file share currency, plus Capture Web Client and REST Interface availability for branch users and applications.
Alert. Drill in. Resolve.
Detection is half the job. Reveille closes the loop — from a single threshold breach to a root-cause view in the affected queue, batch, workflow, or service.
Anomaly detected
AI/ML dynamic thresholds learn normal Capture patterns and cut alert noise from workload variation.
Context-packaged alert
Notifications arrive with the metrics, affected components, and troubleshooting data attached.
Self-healing remediation
When thresholds breach, Reveille can automatically trigger recovery actions — resolving issues before the ticket queue fills.
Capture operational KPIs, out of the box.
40+ prebuilt dashboard metrics turn Capture signals into measurable key performance indicators — tracked, charted, and reported through Capture-aware dashboards.
- Server performance, database activity, and capture processing
- Process and system exceptions, license utilization
- Web Client and REST performance trends
- Dynamic threshold detection powered by machine learning
See who did what, where — and what was unusual.
Reveille uses patented collectors to observe real Capture user activity, turning every login, retrieve, search, and document action into auditable, queryable insight.
- Track adoption and end-user response times continuously
- Detect suspicious or abnormal access patterns (insider threat)
- Same-user/different-IP and content-access-breach alerts
- Integrates with Microsoft Defender for Endpoint to speed mean time to resolution
For the processes Capture runs, a silent failure is a missed commitment.
Capture platform availability is not the same as Capture workflow availability. Reveille measures the difference — and proves it to the business, the auditor, and the customer.
What Reveille customers running Capture actually see
Typical results across the Content Observability customer base — with a representative customer story below.
“In the first year of implementation, Reveille saved us approximately $200,000 and continues to reduce trouble tickets generated by our users by 80%. We use the automated monitoring results from Reveille to improve our document capture operations.”
Capture is one of many platforms Reveille observes
One observability layer across every major Enterprise Content Management, Intelligent Document Processing, and automation platform — so the Capture signal feeds the same console as the rest of your stack.
Reveille for OpenText Capture, answered
What is Reveille for OpenText Capture?
Does Reveille require agents on Capture servers?
Which versions of OpenText Capture does Reveille support?
What can Reveille monitor in OpenText Capture?
Does Reveille work with OpenText Capture Cloud Edition and hosted Capture?
Can Reveille monitor the OCR modules (CPOCR, SSOCR) and Capture REST APIs?
How quickly can Reveille be deployed for Capture?
How does Reveille help reduce Capture support tickets and resolution time?
Can Reveille detect suspicious or abnormal Capture user activity?
Does Reveille integrate with existing IT and AI tools?
Is Reveille an OpenText partner?
How do I get started with Reveille for OpenText Capture?
How does Reveille compare to SolarWinds, Splunk, Datadog, or Nagios for Capture?
What does Reveille monitor in Capture that other tools cannot?
The content layer is where your business runs. Reveille makes sure it holds.
See how Reveille keeps the invoices, claims, audits, and customer documents your Capture environment runs on always-on — with the evidence to prove it.