Content Observability · Alerts

Early warning for every content and document process — before disruption spreads.

Reveille Alerts turns operational insight into timely awareness. Using intelligent thresholds, dynamic AI/ML baselines, and flexible notification channels, it detects issues early across your content, automation, and document processes — so teams respond faster, prevent SLA breaches, and keep services reliable. It is the earliest-warning capability of Content Observability, purpose-built for ECM, IDP, and automation.

Request a Demo Get the Technical Overview
Monitor. Analyze. Connect.Dashboards▾CONTENT MANAGEMENTOverviewMonitoringDocument HealthPerformanceStorageSystem Dashboards▸Reports▸Administration▸Logs▸User SettingsReveilleAboutFeedbackHelpContent ManagementActive Alerts2 active alerts · 1 criticalVisuals ▾⟳HEALTHY13 /15 servicesACTIVE ALERTS2 · 1 criticalTHROUGHPUT12.6k docs/hr · last hrAVG LATENCY89 ms · p50!Critical alert · Database response time breached2,400 ms observed · AI/ML threshold 95 ms · routed to ServiceNow + Teams · 13:41ACTIVE!DatabaseApplicationServerClientSearchCaptureSystem ProcessingConnectivityPlatformWeb ClientPerformanceUsageSecurityUser ActivityContent ManagementHealthyWarningCritical alertCore service
The blind spot

Infrastructure tools tell you the server is up. They can’t tell you the workflow is broken.

Your IT team can watch server health, CPU, and uptime. What they can’t see is what’s happening to the documents and workflows inside your content platforms — the invoices, claims, and audit packages that drive the business. A repository API can read 99.99% while the capture batch stalls before payroll closes. Platform SLA is not workflow SLA.

01

Infrastructure monitoring ≠ content health

CPU, memory, and uptime tell you the server is running. They don’t tell you whether the capture batch progressed, the classification step passed, or the automation bot completed. Most content failures live above the OS — in the application layer generic tools can’t see.

02

Silent failures live in the workflow

A content failure rarely shows up as a CPU spike. It surfaces as a delayed invoice, a stalled claim, a missed retention deadline, or a failed audit pull — by which point the damage is downstream and the business is asking IT what happened.

03

Vendors grade their own homework

Each platform reports on its own availability. Reveille is the independent record of your content service levels across every platform — the verification audit, risk, and compliance teams can rely on, from a measurement layer loyal to the customer.

Intelligent, platform-aware alerts

Catch issues early — before they breach SLA

Reveille triggers alerts on the conditions that actually threaten service levels, across content, automation, and document processes.

  • Monitor application, database, service, and workflow health using platform-specific tests and KPIs across ECM and IDP environments
  • Trigger alerts on process exceptions, queue backlogs, batch aging, service failures, and abnormal behavior
  • Use thresholds, ranges, trends, and AI/ML-driven dynamic baselines (Prophet and Neural Prophet) to flag early-warning conditions — not just hard failures
  • Surface risk across capture, processing, content access, and integrations — before disruption spreads
Monitor. Analyze. Connect.Dashboards▾CONTENT MANAGEMENTOverviewMonitoringDocument HealthPerformanceStorageSystem Dashboards▸Reports▸Administration▸Logs▸User SettingsReveilleAboutFeedbackHelpContent ManagementEarly-Warning Detection3 signals · pre-breachVisuals ▾⟳HEALTHY13 /15 servicesWARNINGS3 early-warning signalsTHROUGHPUT10.8k docs/hr · last hrAVG LATENCY142 ms · p50Dynamic threshold breached · ingestion latency142 ms observed · forecast band 60–95 ms · AI/ML Prophet · MAPE 4.1% · detected 13:41Ingestion latency vs. dynamic threshold04590135180−60m−45m−30m−15mnowforecast upper bound142 msEarly-warning signalsIngestion latency142 ms · breach forecastSearch query p954.8 s · rising vs. bandWorkflow queuebacklog 318 · climbingExtraction errors2 in 10 min · above normBot retry rate6% · within band
Signal over noise

Context-rich alerts, not alert storms

Every alert arrives with the operational context to act on it — and redundant noise is correlated away.

  • Alerts include deep operational context — affected servers, workflows, users, documents, queues, and transactions
  • Correlate alerts across application, infrastructure, and business-process layers for faster root-cause identification
  • Distinguish performance degradation, capacity risk, security anomalies, and true failures
  • Eliminate “alert storms” by focusing notifications on the conditions that actually threaten service levels
Monitor. Analyze. Connect. Dashboards ▾ CONTENT MANAGEMENT Overview Monitoring Alerts Performance Storage System Dashboards ▸ Reports ▸ Administration ▸ Logs ▸Content ManagementActive Alerts1 critical nowFilter ▾⟳ ACTIVE 4 alerts CRITICAL 1 extraction CORRELATED 3 → 1 incident SUPPRESSED 27 redundantAlert queue · enriched with operational contextSEVERITY ALERT CONTEXTExtraction service failureCapture · FlexiCapture batch B-4471IA76-RS-002 · queue 318 · 2 docs failedWorkflow queue backlog risingOnBase · AP Invoice workflowIA76-RS-001 · backlog 318 · SLA 92%Search query latency above bandFull-text index · content accessp95 4.8s · forecast 1.2–2.0sBot retry rate normalizedUiPath · AP posting botretry 6% · within AI/ML bandCorrelationONE ROOT CAUSEIncident #2294Capture node IA76-RS-0023 alerts · 1 cause · 27 suppressedExtraction failureQueue backlogSearch latencyNOISE ELIMINATED27redundant alertsheld back
Right person, right channel

Deliver alerts the way your teams work

Reveille routes every alert through your existing channels and aligns it to the people responsible.

  • Route alerts via email, dashboards, ITSM platforms (e.g., ServiceNow), SIEM tools, and native integrations
  • Align alerts to roles and responsibilities — operations, platform admins, security, or service owners
  • Support proactive response, escalation, and handoff into remediation or self-healing workflows
  • Deliver consistent alerting across on-prem, cloud, and hybrid environments — agentlessly, with no software on the monitored system
ALERT ROUTINGOne alert, every channel — routed by roleCritical alertDatabase · IA76-RS-002AI/ML threshold breached · 13:41ROUTING BY ROLE →Email / SMTPService ownersdeliveredServiceNow ITSMIT operationsdeliveredSIEM / SentinelSecuritydeliveredDashboardsPlatform adminsdeliveredTeams / SlackOn-call opsdeliveredSelf-HealingAutomated remediationdelivered
Why Reveille

It only works if it always works.

An alert that fires too late is just a postmortem. Reveille warns you while there is still time to act — because platform SLA is not workflow SLA, and Reveille measures the difference.

Part of a broader platform

One observability layer across every platform you run

Reveille alerting spans every major Enterprise Content Management (ECM), Intelligent Document Processing (IDP), and automation platform — so every early warning feeds the same console as the rest of your stack.

Hyland OnBase · Alfresco OpenText Documentum · Capture IBM FileNet · Datacap · CMOD ABBYY FlexiCapture · Vantage Tungsten TotalAgility · Capture UiPath RPA assurance Microsoft SharePoint · M365 Box Content cloud
The platform

Explore the Reveille Observability Platform.

Alerts is one capability of a single platform. Eight work together to keep every ECM, IDP, and automation workflow observed, assured, and self-healed.

Monitoring

1,000+ prebuilt tests for ECM, IDP, and automation service-level problem areas.

Learn more

Metrics

See exactly how your automation is actually performing.

Learn more

Self-Healing

Automated remediation actions for uninterrupted processes.

Learn more

AI / ML

Dynamic thresholds for accurate monitoring and smarter workflows.

Learn more
You are here

Alerts

The earliest-warning system for document and content processes.

Dashboards

Visualize and quickly diagnose platform health.

Learn more

Infrastructure

A complete view of your automation ecosystem and every system it depends on.

Learn more

Integration

Seamless connection to the enterprise tools your team already uses.

Learn more
Questions

Reveille Alerts, answered

What is Reveille Alerts?
Reveille Alerts is the earliest-warning capability of Reveille's Content Observability platform. It continuously monitors, alerts, self-heals, and reports on the health of ECM, IDP, and automation workflows — triggering intelligent, platform-aware, context-rich notifications on the conditions that actually threaten service levels, so teams can act before disruptions reach the business.
How does Reveille decide what to alert on?
Reveille triggers alerts on process exceptions, queue backlogs, batch aging, service failures, and abnormal behavior — using thresholds, ranges, trends, and machine-learning-driven dynamic baselines (Prophet and Neural Prophet) to identify early-warning conditions, not just hard failures. Forecast accuracy is tracked with MAPE (Mean Absolute Percentage Error).
How does Reveille reduce alert noise?
Every alert carries deep operational context — affected servers, workflows, users, documents, queues, or transactions — and Reveille correlates alerts across application, infrastructure, and business-process layers to identify a single root cause. By focusing on conditions that truly threaten service levels, it eliminates the “alert storms” that bury real issues.
Which channels can Reveille send alerts to?
Email (SMTP, with OAuth 2), Microsoft Teams, Slack, ServiceNow, Jira, PagerDuty, BigPanda, Splunk, Datadog, SNMP, AWS CloudWatch and SNS, Azure Monitor, Sentinel, Logs and Communication Services, and OpenTelemetry-compliant tools such as New Relic and Honeycomb — plus REST API and command-line interfaces.
Can Reveille open and close incidents automatically?
Yes. Reveille creates and updates trouble tickets and events through native connectors — ServiceNow, Jira, ConnectWise, HaloPSA, Ivanti, Kaseya/Datto, and osTicket — and will optionally close them automatically when service levels return to normal.
Can Reveille align alerts to the right people?
Yes. Alerts can be aligned to roles and responsibilities — operations, platform admins, security, or service owners — and routed for proactive response, escalation, and handoff into remediation or self-healing workflows.
Is Reveille Alerts agentless, and does it work across cloud, on-prem, and hybrid?
Yes. Reveille is a zero-footprint, application-aware solution that does not change the state of, or hold a persistent connection to, the monitored system — delivering consistent alerting across on-premises, cloud, and hybrid environments without agents.
Does Reveille Alerts replace my SIEM or ITSM tools?
No. Reveille produces the content-layer early-warning signal those tools cannot generate on their own, then feeds it into ServiceNow, Splunk, Sentinel, Datadog, and the rest of your stack through native integrations — so your existing dashboards and workflows get richer, not displaced.
Get started

The content layer is where your business runs. Reveille makes sure it holds.

See how Reveille keeps the invoices, claims, audits, and customer documents your content operations run on always-on — with the evidence to prove it.

Request a Demo → Get the Technical Overview ↓