Tungsten Automation Content Observability | Reveille
Content Observability for Tungsten Automation

The capture workflows your business runs on — observed, assured, self-healed.

When a batch stops moving, business stops with it — invoices, claims, orders, customer correspondence. Reveille pioneered Content Observability to keep that from happening: continuous, agentless coverage of Tungsten Automation (f/k/a Kofax) — TotalAgility, Capture, Transformation Modules, Communication Server, Front Office Server, VirtualReScan, Import Connector, and Reporting — that monitors, alerts, self-heals, and reports.

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Agentless · nothing installed on Tungsten servers On-premises or cloud Tungsten Automation Technology Partner
Where Reveille sits in a Tungsten Automation estate A three-band diagram. The top band shows the business outcomes that depend on capture: invoices posted, claims indexed, and documents delivered. The middle band is the Tungsten Automation application and content layer, containing TotalAgility, Capture, Transformation Modules, Communication Server, Front Office Server, VirtualReScan, Import Connector, and Reporting. The bottom band is the Reveille Content Observability layer, which monitors, alerts, self-heals, and reports on everything above it using over 100 prebuilt tests and over 180 dashboard metrics, without installing anything on Tungsten Automation servers. The business depends on it Invoices posted Claims indexed Documents delivered Tungsten Automation · application & content layer TotalAgility Capture Transformation VirtualReScan Import Connector Front Office Comm. Server Reporting BATCHES · QUEUES · LICENSES · IMPORT CHANNELS · SCANNERS · DATABASES Reveille Content Observability · agentless Monitors Alerts Self-heals Reports 100+ tests · 180+ metrics NOTHING INSTALLED ON TUNGSTEN AUTOMATION SERVERS
At a glance · Reveille for Tungsten Automation

Content Observability for Tungsten Automation — the facts.

  • Architecture
    Agentless — nothing installed on Tungsten Automation servers
  • Coverage
    100+ prebuilt, application-aware tests · 180+ dashboard metrics
  • Products covered
    TotalAgility, Capture, Transformation Modules, Communication Server, Front Office Server & MFP, VirtualReScan, Import Connector, Reporting
  • Deployment
    Tungsten Automation on-premises or in the cloud; Reveille central, distributed, or hybrid
  • Partnership
    Tungsten Automation Technology Partner
  • AI & ML
    Dynamic thresholds via Prophet & Neural Prophet (separately licensed); MCP support for AI assistants and agents
  • Integrations
    Splunk, ServiceNow, Microsoft Defender for Endpoint, PagerDuty
  • User Analytics
    Patented collectors observe real user activity; anomaly & insider-threat detection
The blind spot

The TotalAgility server is up. The batch never left the queue.

Your IT team can watch Tungsten Automation server health, CPU, and uptime. What they can’t see is what’s happening to the documents moving through it — the invoices waiting in an import folder, the batch aging past its class SLA, the extraction rejecting three times more fields than it did last week. The servers are green. The AP run still missed the cut-off. Platform SLA is not workflow SLA.

01

Infrastructure monitoring ≠ capture health

CPU, memory, and uptime tell you the server is running. They don’t tell you whether the Import Connector took the email in, whether unattended modules are keeping pace, whether a remote site has stopped checking in, or whether the scanner’s roller health has drifted. Most Tungsten Automation failures live above the OS — in the application layer generic tools can’t see.

02

Silent failures live in the workflow

A capture failure rarely shows up as a CPU spike. It surfaces as an invoice that never posted, a claim that never indexed, a fax that never converted, or a license page count that ran out mid-run — by which point the damage is downstream and the business is asking IT what happened.

03

Vendors grade their own homework

Tungsten Automation reports on the Tungsten Automation platform. Reveille is the independent record of your capture service levels — the verification audit, risk, and compliance teams can rely on, written by a measurement layer loyal to the customer.

What Reveille Watches

Every module of the Tungsten estate. Application-aware.

The Tungsten Automation wizards provide over 100 prebuilt, out-of-the-box tests that exercise the critical points of Tungsten Automation platforms — not generic infrastructure pings. Each module below has its own wizard; the test counts are the individual checks catalogued in the 2026 Reveille for Tungsten Automation Technical Overview. Wizards and templates spin up a working monitor in minutes. Zero relearning.

01 / TotalAgility50 tests

Jobs, workers, and the TA estate

Web, application, database, transformation, and Search and Matching servers; TA services, web server, license service, job processing; Workspace login, Designer, SDK and Device Manager interfaces; core worker threads, thread pool, and locked activities.

02 / Capture36 tests

Batches, queues, remote sites

License server response, TCN service and TCNS web server, module servers, cache and replication paths; batch count and batch time in system; attended and unattended module throughput; volume and station licensing; remote site check-in and batch class downloads.

03 / Transformation Modules24 tests

Extraction accuracy and RTTI

TT services, event log, and statistics database; queue counts too high or too low; field accuracy too high on rejection or too low on correct; and the Real-Time Transformation Interface — request counts, failure counts, execution time, worker processes, Mobile ID Capture.

04 / Communication Server43 tests

TCOSS, TC/LINK, messaging

TCOSS, TC/LINK, and mail/message servers; platform and web interface services; Tandem server disk status and blocks; monitoring, TC/Report and TC/Probe databases; message queue depth, page counts, channel status and mode, license registrations.

05 / Front Office Server24 tests

Front-office capture and MFP

TFS service, shared folder, and disk space; web admin, thin client, and web service access; accepting requests; release error log and error file counts; in-process transaction count and age; MFP job submission; user inbox count and queue time. A separate MFP wizard adds device ping, status, errors, and device-specific checks.

06 / Import Connector26 tests

Every inbound channel

Message connector and KC plug-in services, status, and storage; web service access and accepting requests; messages waiting by media type and messages failing; email inbox and folder item counts; import folder file age and total count; fax FOIP port and server disk space.

07 / Reporting32 tests

The warehouse and the pipe to it

WSA application sender and central site receiver servers, ESB and ETL agent servers, staging and warehouse databases; MSMQ services and performance; ETL log error counts; inbound and outbound active and processed message throughput.

08 / VirtualReScan13 tests

Scanner health at the glass

VRS workstation connectivity, scanner make, model, and firmware level; pages-scanned rate; sheets between feeder, multi-feed, and paper jam errors; camera health sheet timing; roller health, uniformity, and clarity percentages.

09 / Metrics & extensions180+ metrics

KPIs and anything adjacent

Queue processing levels, import exceptions, server processing performance, platform service levels, and license usage — plus SQL, REST and web services, File Access (UNC/FTP/SFTP), and PowerShell/WMI/Performance Counter wizards. Any custom ASP.NET component can be added and leverage all Reveille core functionality.

See the full monitoring list
From Signal to Resolution

Alert. Drill in. Resolve.

Detection is half the job. Reveille closes the loop — from a single threshold breach to a root-cause view in the affected queue, batch, workflow, or service.

1

Anomaly detected

AI machine learning predicts dynamic thresholds from normal Tungsten Automation patterns, cutting alert noise caused by workload variation.

2

Context-packaged alert

Notifications arrive with the metric, the affected module, and the troubleshooting data attached — routed to Splunk, ServiceNow, or the on-call channel.

3

Self-healing remediation

Conditionally triggered proactive actions reduce processing bottlenecks, redrive repository connections, and run PowerShell based recovery scripts — before the ticket queue fills.

KPI Dashboards

Tungsten Automation operational KPIs, out of the box.

Over 180 prebuilt dashboard metrics turn Tungsten Automation signals into measurable key performance indicators — batch queue counts, licenses in use, batch aging — tracked over time for an at-a-glance view of historical system performance.

  • Queue processing levels and import exceptions
  • Server processing performance and platform service levels
  • License usage, station counts, and page counts
  • Thresholds by minimum, maximum, range, average, change, occurrences, last N times, .NET expression — or AI machine-learning dynamic thresholds
Reveille Tungsten Automation KPI Dashboard — operational health over time Dashboard panel showing Tungsten Automation service level attainment at 99.4 percent over the last 24 hours, with a trend chart of service uptime, and supporting metrics for active monitors, proactively resolved events, and average Workspace login response time. Reveille KPI Dashboard Tungsten Automation service-level attainment LAST 24H 99.4% SLA Attainment +0.12% vs 7-day 100% 99% 98% 97% SLA THRESHOLD 99% 00:00 06:00 12:00 18:00 NOW Active Monitors 108 100 Tungsten · 8 custom Self-Healed (24h) 27 Auto-resolved · no ticket Avg Response 112ms Workspace login p95
User Analytics

See who did what, where — and what was unusual.

Reveille uses patented collectors to observe real user activity in TotalAgility — who accessed what document, from where, and when — for audit, compliance, and capacity planning reviews.

  • Continuously observe the actual end-user experience and adoption
  • Rapidly identify user response time service level issues
  • Detect suspicious or abnormal behavior indicating a potential content access breach from insider threats
  • Reduce mean time to threat detection and response with endpoint detection integration such as Microsoft Defender for Endpoint
Reveille User Analytics — anomalous TotalAgility user access pattern Document access counts per hour across an 8-hour window. A soft blue band shows the typical baseline range across all users. One user's line, labeled "jbenson", tracks the baseline for most of the day before spiking sharply above the upper bound, triggering an anomalous-access detection at 13:00. User Analytics · Tungsten Automation Document access by user LAST 8H 200 150 100 50 0 ANOMALOUS ACCESS jbenson · 4.2× baseline · 12:00–14:00 09:00 11:00 13:00 15:00 17:00 User: jbenson Typical baseline (30-day) DEVIATION +4.2σ DOCS / 8H 847 PEERS AVG 201
Service Level Assurance

For the documents Tungsten Automation moves, a silent failure is a missed commitment.

Tungsten Automation platform availability is not the same as capture workflow availability. Reveille measures the difference — and proves it to the business, the auditor, and the customer.

Customer outcomes

What Reveille customers running Tungsten Automation actually see

Typical results across the Content Observability customer base — with the questions Reveille is most often asked to answer on a Tungsten Automation estate below.

95%
Service Level Assurance attainment across ECM, IDP, and automation platforms
50%+
typical decrease in downtime and ticket volume
20+
hours per week reclaimed from capture firefighting
9
Tungsten Automation modules with prebuilt Reveille wizards, RPA covered separately
“Are batches being processed in a timely manner and within service levels? Are the scanners keeping up? Is Front Office capturing work efficiently? Given a unit cost, what does it cost a module to process a batch?”
— The operating questions the Tungsten Automation wizards are built to answer, per the 2026 Reveille Technical Overview
Read the success stories →
Part of a broader platform

Tungsten Automation is one of many platforms Reveille observes

One observability layer across every major Enterprise Content Management, Intelligent Document Processing, and automation platform — so the Tungsten Automation signal feeds the same console as the rest of your stack.

Hyland OnBase · Alfresco OpenText Documentum · Capture IBM FileNet · Datacap · CMOD ABBYY FlexiCapture · Vantage Tungsten RPA Robotic process assurance UiPath RPA assurance Microsoft SharePoint · M365 Box Content cloud
Questions

Reveille for Tungsten Automation, answered

What is Reveille for Tungsten Automation?
Reveille for Tungsten Automation is agentless Content Observability software that continuously monitors, alerts, self-heals, and reports on the health of Tungsten Automation (f/k/a Kofax) environments. It covers TotalAgility, Capture, Transformation Modules, Communication Server, Front Office Server, VirtualReScan, Import Connector, and Reporting — helping organizations keep capture and automation workflows inside service levels, on-premises or in the cloud.
Does Reveille require agents on Tungsten Automation servers?
No. Reveille is agentless — nothing is installed on Tungsten Automation servers. The Reveille agentless approach provides controlled capabilities beyond agent-based techniques focused just on transaction segment response times, without the maintenance overhead and platform risk of deploying agents into a production capture estate.
Which Tungsten Automation products does Reveille support?
Reveille supports Tungsten Automation Capture, Communication Server, Front Office Server, Front Office Server MFP, TotalAgility, Transformation Modules, VirtualReScan, Import Connector, and Reporting. Tungsten Automation RPA is covered by a separate Reveille technical overview. Each product has its own prebuilt Reveille wizard that builds a working monitor from a library that already understands the architecture.
What can Reveille monitor in Tungsten Automation?
The Tungsten Automation wizards provide over 100 prebuilt, out-of-the-box tests that exercise the critical points of Tungsten Automation platforms, plus over 180 dashboard metrics tracked as key performance indicators. Coverage spans server and service availability, database health, batch queue counts and batch aging, licenses in use, import channels (email, fax, folder, web services), extraction accuracy, scanner health, client and interface response, and reporting pipeline throughput.
Does Reveille work with Tungsten Automation deployed in the cloud?
Yes. Reveille monitors the Tungsten Automation enterprise capture platform operating on-premises or in the cloud, and Reveille itself deploys centrally or distributed — on-premises, in the cloud, or hybrid, in any combination. Because Reveille is agentless, the same tests run against a hosted environment as against on-prem.
Can Reveille monitor Tungsten Automation Capture and Transformation Modules?
Yes. The Capture wizard tests license server response, module and TCN servers, the Capture database, batch counts and batch time in system, attended and unattended module throughput, license and station usage, remote site check-in and batch class downloads, and the email and web services import connectors. The Transformation Modules wizard adds TT services and statistics database checks, queue counts, field accuracy thresholds for rejection and correct rates, and the Real-Time Transformation Interface — request counts, failure counts, worker processes, and average request duration.
Does Reveille still support Kofax-named products?
Yes. Tungsten Automation is the current name for the products formerly branded Kofax, and Reveille's coverage carries across the rename. A monitor built for Kofax Capture, Kofax Transformation Modules, KTA, Kofax Front Office Server, Kofax Communication Server, VRS, Kofax Import Connector, or Kofax Reporting is the same Reveille wizard set now published under the Tungsten Automation names.
How quickly can Reveille be deployed for Tungsten Automation?
Wizards and templates build a working Tungsten Automation monitor in minutes from a prebuilt library that already understands the platform architecture. There is no agent installation and no custom integration work. The monitor can then be extended with Reveille infrastructure wizards for databases (SQL), REST or web services applications, file movement over UNC, FTP, or SFTP, and Windows servers via PowerShell, WMI, or Performance Counters — and any custom ASP.NET component can be added and leverage all Reveille core functionality.
How does Reveille reduce Tungsten Automation support tickets and resolution time?
Reveille conditionally triggered proactive capabilities reduce processing bottlenecks, redrive repository connections, and can execute PowerShell based recovery scripts — resolving conditions before they become tickets. Active and preventive monitoring avoids red level issues rather than reacting to them, and granular intraday threshold-based metrics give managers a real-time basis for decisions instead of an after-the-fact post mortem.
Can Reveille detect suspicious or abnormal user activity in TotalAgility?
Yes. Reveille gathers user activity using patented collectors, capturing who accessed what document and when — supporting audit, compliance, and capacity planning reviews. It detects suspicious or abnormal user behavior indicating a potential content access breach from insider threats, and reduces mean time to threat detection and response through endpoint detection integration such as Microsoft Defender for Endpoint.
Does Reveille integrate with existing IT and AI tools?
Yes. Reveille for Tungsten Automation integrates with existing IT operations management (ITOM) platforms such as Splunk and incident management systems such as ServiceNow to extend your existing IT investments. The Reveille platform also supports the Model Context Protocol (MCP) for communication with AI assistants and AI agents, and offers AI machine learning algorithms that predict dynamic thresholds to reduce alerts caused by workload variation.
Is Reveille a Tungsten Automation partner?
Yes. Reveille is a Tungsten Automation Technology Partner, and the Reveille implementation team brings deep enterprise capture experience to Tungsten Automation deployments.
How does Reveille compare to SolarWinds, Splunk, Datadog, or Nagios for Tungsten Automation?
SolarWinds, Splunk, Datadog, and Nagios are general-purpose infrastructure monitoring tools — they watch servers, networks, OS metrics, and log volumes. They do not understand Tungsten Automation as an application and cannot test platform-specific conditions such as batch time in system, attended versus unattended module throughput, Transformation field accuracy, Import Connector messages waiting by media type, or VRS roller health. Reveille is purpose-built Content Observability for Tungsten Automation, with over 100 platform-specific application-aware tests, over 180 dashboard metrics, AI/ML dynamic thresholds, and proactive self-healing actions — and it integrates with Splunk, ServiceNow, and other ITOM tools rather than replacing them.
What does Reveille monitor in Tungsten Automation that other tools cannot?
Reveille observes the application and content layer inside Tungsten Automation — the layer infrastructure monitoring cannot see. The structural difference is that Reveille runs application-aware tests that understand capture semantics: what a healthy batch queue looks like, what a normal Transformation field accuracy rate looks like, when a remote site has stopped checking in, when the Import Connector is holding messages it cannot process, when a scanner's clarity percentage has drifted. Generic tools cannot generate that signal because they only see the servers the platform runs on. Reveille feeds that content-layer signal into the observability stack you already operate, making your existing tools richer rather than replacing them.
Get started

The content layer is where your business runs. Reveille makes sure it holds.

See how Reveille keeps the invoices, claims, and customer documents your Tungsten Automation environment runs on always-on — with the evidence to prove it.

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