IBM

Real-time Insight & User Analytics for Your IBM Content services Platforms

unparalleled transparency into your filenet, Datacap & CMOD content services

Even the big guys need back up from time to time, let alone some outside perspective. Observing your IBM content apps with Reveille delivers unparalleled transparency and pushes you to the outer limits of operational excellence in ways even Watson would envy.

Reveille provide tests, metrics and key performance indicators (KPIs) to ensure comprehensive visibility and avoid critical events in your IBM Content Services Platforms (CSP). Leveraging our active and preventive monitoring, enhanced harvest process, and accessibility to granular daily threshold-based metrics we make it easy for real-time management decision making.

 

REAL-TIME INSIGHT & USER ANALYTICS FOR YOUR IBM CONTENT SERVICES

PERFORMANCE & OPERATIONS

Ensuring a great overall customer experience – whether they be internal or external – remains a top priority for many organizations. A bottleneck with document retrieval not only hurts productivity, it can also impair service delivery and increase user frustration. Reveille helps customers detect performance issues and improve mean time to recover for your IBM content services. This is critical for response-time expectations and application adoption.

Reveille also verifies capture to repository connections and enable automated connection recovery to meet end-end processing windows. It also ensures ensure high availability for EIM app access.

USER BEHAVIOR IN CONTEXT

With security concerns topping the agenda of every boardroom, customers are constantly looking for ways to harden security, including at the CSP app level. With Reveille, “real-time” visibility comes out of the box with CSP transaction context. This is a powerful tool for our customers because the immediacy of that data represents hours of costs savings and time savings from not having to get into low-level historical web log analysis.

Reveille’s real-time user behavior analytics are included out of the box with deep CSP transaction context to:

  • Stop Unwanted User Behavior and Access
  • Protect High-Value, Business-Critical Content
  • Audit Access for Compliance Reporting

 

Audit & Compliance

For many customers, audits and the burden of proof to show compliance represent a significant pain point. Reveille provides clear answers to some of the toughest audit questions.

With Reveille’s built-in user behavior intelligence, it’s simple to track user access and behavior deviations, especially as people change positions. Reveille documents what content is being accessed and by whom as part of the regulated business process. Reveille’s scheduled reports are a pain-free way to show that your organization is following standard operating procedures for internal audit requests and is in compliance with industry regulations (SOX, GDPR Article 30: Records of Processing Activities, and others).

Explore Reveille’s Performance & User Analytics for your IBM Content Services

IBM Filenet

Reveille’s agentless solution works fluently with IBM FileNet P8 (FileNet) to provide real-time insight into performance, operations, user behavior and security anywhere – on premises, in the Cloud or hybrid.

Reveille delivers comprehensive monitors to track, diagnose, repair and report on specific operational exceptions – with FileNet specific metrics and user behavior visibility you won’t find anywhere else. Reveille’s agentless approach provides capabilities beyond agent-based techniques that only focus on transaction segment response time. Reveille’s User Analytics monitor user activity at the FileNet application transaction level and of the FileNet platform for unparalleled visibility.

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IBM DataCap

Reveille’s agentless solution works fluently with Datacap to provide real-time insight into performance, operations, user behavior and security anywhere – on premises or in the Cloud.

Reveille delivers comprehensive monitors to track, diagnose, repair and report on specific operational exceptions – with Datacap specific metrics and user behavior visibility you won’t find anywhere else. Reveille’s agentless approach provides capabilities beyond agent-based techniques that only focus on transaction segment response time. Reveille’s User Analytics monitor user activity at the Datacap application transaction level and the Datacap platform for unparalleled visibility.

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IBM Content Manager OnDemand (CMOD)

Reveille’s agentless solution works fluently with IBM CMOD to provide real-time insight into performance, operations, user behavior and security anywhere – on premises, in the Cloud or hybrid.

Reveille delivers comprehensive out of the box monitors to track, diagnose, repair and report on specific operational exceptions – with CMOD specific metrics and user behavior visibility you won’t find anywhere else. Reveille’s agentless approach provides capabilities beyond agent-based techniques that only focus on transaction segment response time. Reveille’s User Analytics monitor user activity at the CMOD application transaction level and the CMOD platform for unparalleled visibility.

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