The content layer government runs on — observed, assured, self-healed.
Reveille pioneered Content Observability — continuous visibility and Service Level Assurance for every Enterprise Content Management (ECM), Intelligent Document Processing (IDP), and automation process behind constituent intake, permitting and licensing, benefits adjudication, and public records.
- Cloud, hybrid & on-prem
- Configure, not code
- Independent of any single platform
The platform says it’s up. The application never reached the caseworker.
Your agency can monitor its infrastructure. What it can’t see is what happens to the content — the applications, case files, permits, and public records that carry services forward and satisfy oversight. As that content moves to vendor-owned clouds, the visibility you used to have moves with it. The platform is at 99.99%. The permit application still stalled before it reached review.
Platform SLA ≠ workflow SLA
A cloud availability number means the API endpoint responded — not that a document was captured, classified, routed, and committed end to end. Most cloud failures are integration, handoff, schema-drift, quota, and credential failures that never reach a status page.
Silent failures are the expensive kind
A content failure rarely shows up as an IT ticket. It surfaces as a delayed determination, a stalled permit, a benefit that didn’t reach a constituent, or a record missing from a public-records request — by which point the impact has reached the public or oversight and is hard to undo.
Vendors grade their own homework
Program, records, and oversight teams need a measurement the platform vendor didn’t author. Reveille is the verification of your vendor’s service levels that your vendor doesn’t write — an independent layer, loyal to the agency rather than the platform.
End-to-end assurance for the processes government runs on
Reveille watches the content and document processes behind your constituent-critical services — and the handoffs between intake, capture, systems of record, and agency line-of-business systems where most failures actually live.
Constituent Intake & Case Initiation
Intake assuranceKeep digital and paper-based intake flowing without disruption — ID and eligibility-document capture, identity verification, supporting-document handling, e-sign acknowledgments, and the downstream indexing that opens the case file and routes it to the right program.
Permitting & Licensing
Throughput assuranceContinuous performance across application intake, plan and document review, conditions and approvals, inspections, and the review-to-issuance handoff that grants the permit or license and commits it to the record.
Benefits Adjudication
Continuity assuranceAvailability for eligibility and supporting-document capture, determination and case-decision processes, disbursement and notice generation, and the exception handling that keeps determinations and their records moving together.
Records, FOIA & Retention
Independent recordDocument integrity, access controls, versioning, legal holds, FOIA-request fulfillment, and retention (NARA · state public-records schedules) — with an independent record an inspector general, records officer, or auditor can rely on.
Every actor, every document, every handoff
Government work moves through people — a constituent, an intake specialist, a caseworker, disbursement and issuance staff, a records officer — and through the systems between them. The failures that hurt live in the handoffs. Reveille watches every actor, document, and system boundary, then alerts and self-heals before a silent failure reaches the public or the record.
In government, a lost record is a public-records failure.
Platform SLA is not workflow SLA. Reveille measures the difference — and proves it to the auditor, the inspector general, and the public.
The cost of waiting is paid every quarter the process is unobserved
“In the first year of implementation, Reveille saved us approximately $200,000 and continues to reduce trouble tickets generated by our users by 80%. We use the automated monitoring results from Reveille to improve our document capture operations.”
Built for everyone accountable when content fails
Stop inheriting whatever each SaaS exposes
1,000+ purpose-built tests across every ECM cloud, IDP SaaS, and automation platform. Sidecar collectors in EKS, AKS, and OpenShift. Self-healing across vendor boundaries, with signal pushed into ServiceNow, Splunk, and PagerDuty.
Catch failures before they reach the public
Platform availability is not the same as process availability. Reveille catches process failures before they reach the constituent, the records request, or the oversight review — on the applications, permits, determinations, and records the agency actually runs on.
Evidence the vendor didn’t author
Independent, continuous evidence across every ECM, IDP, and automation platform — including the vendor SaaS your team can’t instrument. Audit-ready records, vendor-neutral by structure.
Coverage across the platforms government agencies actually run
One observability layer across every major Enterprise Content Management, Intelligent Document Processing, and automation platform — instead of eight consoles, eight alerting models, and eight SLA reports that don’t reconcile.
Reveille for Public Sector, answered
What is Reveille for Public Sector?
Our ECM platform moved to the cloud. Doesn’t the vendor handle monitoring?
We already use Splunk and Datadog. Why add Reveille?
How does Reveille help with audit and public-records obligations?
Which public-sector processes can Reveille assure?
Is Reveille secure enough for a government environment?
How is Reveille deployed?
Does adding Reveille create more work for an already-stretched IT team?
The content layer is where your business runs. Reveille makes sure it holds.
See how Reveille keeps the applications, permits, determinations, and records your agency runs on always-on — with the evidence to prove it.