In healthcare, disruption isnโt just inconvenient โ it can affect patient intake, clinician efficiency, and continuity of care.
Thatโs why one of the worldโs top-ranked cancer treatment centers realized they could no longer afford โreactiveโ management of their enterprise content management (ECM) environment.
With 25+ production servers, 4 separate environments, and 3,000+ users accessing documents through their EHR system (Epic), even small performance delays were impacting critical hospital workflows.
IT knew they needed proactive visibility โ before users felt the slowdown.
This is where Reveille came in.
The Challenge
Like many large healthcare organizations, this cancer center relied heavily on content workflows to support:
- Clinician documentation
- Patient admittance and registration
- Medical record access and retrieval
- Billing and reimbursement processes
However, their corporate monitoring tools couldnโt see what was happening inside the ECM itself.
They faced:
- Growing user complaints about response times
- Limited observability across capture, storage, workflow, and retrieval layers
- Costly support escalations and troubleshooting bridges
- Revenue impact when downtime slowed patient throughput
They were spending hours trying to trace root cause, often without a clear answer.
The Turning Point: Visibility Into the ECM Layer
The team implemented Reveille to monitor performance from the inside out โ across:
- ECM components
- Workflow queues
- Document access patterns
- Storage response times
- Epic โ ECM integration points
This shift meant issues could be identified and corrected before hospital staff experienced disruption.
โReveille provides monitor coverage of our critical content repositories. The ability to help identify issues between our EHR software and document management system saves us hours of trouble ticket conference calls.โ
โ Top-Ranked Cancer Treatment Center
Results
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Increased stability across all ECM environments
โ
Faster diagnosis and remediation when performance changed
โ
Reduced troubleshooting time (fewer long bridge calls)
โ
Higher end-user satisfaction (validated through surveys)
โ
Confidence to expand ECM capabilities further
This wasnโt just about monitoring dashboards โ it was about assuring availability for workflows that directly support patient care.
Why It Worked
Healthcare ECM is different.
Workflows are interconnected, time-sensitive, and mission-critical.
Reveille provides:
- Proactive early warning
- Automated recovery actions to prevent outages
- Observability across hybrid and multi-server ECM environments
The result is Service Level Assurance, not just monitoring.
The Bigger Picture
As more healthcare organizations expand digital document workflows โ from clinical records to imaging to patient-facing portals โ the ability to maintain system stability at scale becomes foundational.
This cancer center didnโt just reduce downtime โ
They created a repeatable, proactive model for ensuring reliability across every document-driven workflow.
Want to See How Reveille Ensures ECM Stability in Healthcare?
Weโll show you how to:
- Detect ECM slowdowns before users notice
- Trace bottlenecks across capture โ workflow โ retrieval
- Reduce support burden on IT teams
- Supporting OnBase, Documentum, FileNet, and much more.
