Reveille for OpenText Capture Technical Overview

01 · Overview

What Reveille observes in OpenText Capture

Reveille supports 20.x/22.x/23.x/24.x/25.x Capture versions. Reveille for OpenText Capture provides over 50 'out-of-the-box' Capture specific tests and over 40 Capture Dashboard Metrics. This broad coverage delivers active and preventive monitoring to avoid 'red' level issues for Capture environments, improve capture process visibility, and provide granular intraday Capture threshold-based metrics for real-time management decision making.

The Reveille platform offers AI machine learning (ML) algorithms to predict dynamic thresholds for reduced alerts from workload variations. The Reveille platform supports the model context protocol (MCP) for communication with AI assistants and AI agents. Reveille also provides Capture REST based capture transaction activity and security visibility. Reveille for Capture creates monitor probes using an auto discover approach to build a working Capture monitor in minutes. This baseline monitor can be extended using the Capture specific wizard leveraging tests from a pre-configured Capture test library.

The Reveille for Capture monitor can be extended using Reveille infrastructure wizards for additional database (SQL Wizard), REST or web services-based applications, file movement (File Access wizard for UNC/FTP/SFTP directories such as Fax input files), and server (PowerShell/WMI/Performance Counters for Windows) component testing capabilities. Any custom ASP.NET based component can be added to a Reveille monitor and leverage all Reveille core functionality.

02 · The test suite

Every pre-configured test, by category

These are the tests Reveille ships out of the box for OpenText Capture. Supported: 20.x/22.x/23.x/24.x/25.x.

01 / Connectivity 6 tests

Capture Servers available

Check Capture server(s) can be pinged
Check Capture database server can be pinged
Check Capture remoting server can be pinged
Check Capture administration console server can be pinged
Check Capture modules (any host on which a module is running) are connected
Check Capture modules unique connections

02 / Platform 7 tests

Capture platform available to process work

Check Capture windows event log for errors
Check Capture external or internal database log for errors
Check Capture remoting web server
Check Capture administration console web server
Check Capture server services
Check Capture server free disk space
Check Capture client debug log(s)

03 / Database 3 tests

Capture databases available

Check Capture database is responding to query
Check Capture information extraction database is responding to query
Check Capture database SQL server services are running

04 / Server Metrics 9 tests

Capture server activity

Check Capture Data Access Layer (DAL) average execution time
Check Capture Data Access Layer (DAL) data requests
Check Capture Data Access Layer (DAL) total error count
Check Capture server batch loading
Check Capture server pending I/O
Check Capture server processing message count
Check Capture server VBA message thread queue length
Check Capture server database event queue length
Check Capture modules average task processing time

05 / Process Metrics 6 tests

Capture operating throughput

Check batch aging for single Capture server or multiple Capture servers
Check batch creation
Check batch levels for single Capture server or multiple Capture servers
Check department batch levels
Check department task levels
Check module task levels for single Capture server or multiple Capture servers

06 / Process Exceptions 6 tests

Capture operating exceptions

Check batches with priority 0 for single Capture server or multiple Capture servers
Check batches with locks
Check batches in error status for single Capture server or multiple Capture servers
Check batches in hold status
Check batches with task errors
Check hung batch count for single Capture server or multiple Capture servers

07 / Capture Licensing 3 tests

Capture license exceptions

Check licensed page and connections count
Check the license expiration date and status
Check Capture REST license status and expiration

08 / Capture Input 4 tests

Input source availability, currency, and processing

Check input file share total file count
Check input file share file age count
Check email folder for number of items
Check Capture web service importer

09 / Capture Output 3 tests

Export target availability, currency, and processing

Check export database connection
Check export file share total file count
Check Capture web service importer

10 / Capture Clients 2 tests

Verify Capture Clients Availability

Check Capture Web Client Access
Check Capture REST Interface Access

03 · Dashboard metrics

OpenText Capture dashboard metrics

Example metric capabilities

Tracking Capture Flow process exceptions for both processes and departments
Tracking Capture Flow process batch service levels
Tracking Capture server performance and capacity
Tracking Capture Input data sources such as fax input
Tracking Capture Output data sources such as databases

Out-of-the-box metric comparisons

Maximum or Minimum
Numeric Range
Percentage Change
Average
Dynamic Thresholds from Machine Learning Forecast
Change in Value
Number of Occurrences
Last N Times
Visual Basic (VB) .NET expressions

04 · User Analytics

OpenText Capture User Analytics

Reveille gathers this information through patented collectors.

Continuously observe the actual HTTP/HTTPS based user experience from your Capture technology investments, including encrypted (SSL) REST based applications.
Communicate device activity and application adoption information through dashboards, reports, and notification processes.
Rapidly identify device response time service level issues.
Detect suspicious or abnormal user behavior indicating a possible content access breach from insider threats.
Reduce mean time to threat detection and time to respond with leading endpoint detection solution integration options such as Microsoft Defender for EndPoint.

Reveille Collector

The Reveille Collector is a subsystem that offloads the collection and capture of data from the monitor wizard and tests, a perfect solution for cloud or secured environments. Capture data is collected either locally or remotely and saved in an xml file that is then used by the monitor instead of calling the application APIs directly. If the data is collected remotely, then it is sent to the Reveille Server through web services. The data is compressed and optionally encrypted during the transfer to the Reveille server. The Collector is designed to support multiple Reveille Servers and each server can have multiple data sources. A data source defines how to connect to Capture. The Collector runs as a Windows service and starts a process for each data source defined. The data sources run a collector cycle immediately so a data package will be available and then schedules the next cycle at a random time. Each cycle from then on will be based on the defined data source interval.

Is a cloud friendly (web services communication for push of data to Reveille server, configure data source from the Reveille server)
Uses a small footprint (single Windows service)
Reduces network latency and log file size impact (Collector located near or at application target)
Reduced application processing (maintain application login state)

05 · Common use cases

What OpenText Capture teams use Reveille for

Is the Capture platform operating correctly?

This is a platform operating environment use case. Reveille checks that the Capture module is connected and active with the Capture Server — not just running as a windows service or interactive process. It also checks the Capture server capacity.

Are the related capture input sources (fax directories, xml import, etc.) available?

This is a platform operating environment use case. Reveille checks that the input sources are available and online. Input coverage includes input file share total file count, input file share file age count, email folder item counts, and the Capture web service importer.

Are the related capture output targets (archives, repositories, etc.) available?

This is a platform operating environment use case. Reveille checks that the output sources are available and online. Output coverage includes the export database connection, export file share total file count, and the Capture web service importer.

Are there any application platform errors or exceptions?

This spans the platform, Capture Flow, and operations management use cases. Reveille checks the Capture server event log, debug log, and database log. For batch and processing exceptions specifically, Reveille checks the Capture server event log and database log.

Are the Capture Web Clients available and operating within acceptable response times?

This is a platform operating environment use case. Reveille checks the Capture Web Client and REST Interface access. Reveille dashboards also carry out-of-the-box visuals for Capture Web Client and REST based application activity and behavior, so device response time service level issues surface quickly.

Are batches being processed in a timely manner and within service levels?

This is both a Capture Flow operating environment and an operations management use case. Reveille checks batch aging for all or specific Capture process, and checks for batches in error or hold status.

Are all the department queues being serviced in a timely manner?

This is both a Capture Flow operating environment and an operations management use case. Reveille checks the department batch and tasks levels.

Is work being created in a timely manner?

This is both a Capture Flow operating environment and an operations management use case. Reveille checks that batches are being created and capture input sources are moving files.

What is the Capture server performance? What are the transaction levels? How can I plan for capacity?

These are resource and capacity use cases. Reveille checks Capture Server DAL layer metrics, checks Capture Server batch loading and server I/O, and checks Capture server free disk space.

Are customer SLA’s being met?

This is a resource and capacity use case. Reveille monitors service level reporting and provides dashboard batch level metrics for a process. Dashboard metric views can be created for multiple metric combinations, which is helpful for tracking Capture process service levels.

Given a unit cost, what is the cost to process batches?

This is a resource and capacity use case. Reveille provides dashboard batch level metrics with unit cost of a process.

Are there enough Capture modules for processing? What is my page use count?

These are resource and capacity use cases. Reveille checks the Capture license count and page count, and checks Capture REST license usage and expiration date. It provides dashboard module metrics with connection and page counts, checks the task levels for each Capture module, and provides dashboard module metrics with task counts.

Explore all use cases →

06 · Summary

Where this fits in your stack

Reveille for OpenText Capture, in conjunction with other Reveille capabilities, delivers unmatched, comprehensive monitors to track, diagnose, repair, and report the OpenText Capture specific operational exceptions — with OpenText Capture specific metrics and user behavior visibility. Reveille’s agentless approach provides controlled capabilities beyond other agent-based techniques focused just on transaction segment response time.

By adding Reveille User Analytics functionality to extend the Reveille server core, Reveille delivers complete monitoring of the OpenText Capture REST transaction activity (at the OpenText Capture application transaction level) and of the OpenText Capture platform. Reveille for OpenText Capture integrates with existing ITOM platforms (such as Splunk) and incident management systems (such as ServiceNow) to extend your existing IT investments.

Reveille is a OpenText Solution Extension Partner. See also Reveille for OpenText Capture and the success story.

You’ve seen every test. Now see them against your environment.

A Reveille engineer will walk your OpenText Capture estate, identify the highest-value monitors to deploy first, and outline a proof-of-value timeline.

Schedule a time with an Observability expert

Questions about our tests and metrics? kfox@reveillesoftware.com