Reveille for Hyland OnBase® — the full technical overview.
Every pre-configured test, dashboard metric, and user-analytics capability Reveille ships for Hyland OnBase. Published in full, no form required. Reveille integrates with OnBase 18 and above (EP#, YY.#) to provide a real-time view of user experience and application process health — agentless, application-aware, and independent of the platform vendor.
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What Reveille observes in Hyland OnBase
Reveille integrates with Hyland OnBase 18 and above to provide a real-time dashboard that actively displays the health of the user experience and application processes. Reveille for Hyland OnBase monitors each key component to proactively diagnose — and optionally repair — the cause of a problem. That continuous coverage leads to a better end-user experience and smoother operation of the business processes the OnBase implementation supports.
Reveille supports on-premises and cloud-operating Hyland OnBase environments. The platform offers AI machine learning (ML) algorithms that predict dynamic thresholds, reducing alert noise from normal workload variation, and supports the Model Context Protocol (MCP) for communication with AI assistants and AI agents.
As the only agentless monitoring system to integrate with OnBase, Reveille for Hyland OnBase comes pre-configured with over 80 OnBase-specific tests and over 85 OnBase dashboard metrics. These delivered tests are application-aware — focused on the areas of OnBase known to need application monitoring, and designed to stand up OnBase monitors rapidly.
Reveille creates monitor probes using a templated approach, so a working OnBase monitor comes together in short order. That baseline monitor can then be extended using wizards that draw from the pre-configured test library. Reveille does not only observe the OnBase environment — it can be expanded to manage the extended business application built around it, including partner Unity API applications, custom REST and web service applications, and business application interfaces. Where OnBase is integrated with business applications through direct database interaction, loosely coupled file movement, or REST services, Reveille provides a complete service-level view of the entire business process.
Every pre-configured test, by category
These are the tests Reveille ships out of the box for Hyland OnBase. Any test can be combined with others and with infrastructure wizard tests to build comprehensive monitoring schemes for demanding OnBase implementations.
Reachability of every OnBase tier
- Check connectivity of OnBase Application Server
- Check connectivity of OnBase Database Server
- Check connectivity of OnBase File Server
- Check connectivity of OnBase LOB Server
Services, app tiers, and event logs
- Check OnBase Services
- Check OnBase AppNet
- Check OnBase AppServer
- Check OnBase Web Services
- Check OnBase REST Services
- Check OnBase Server Free Space
- Check Brainware Capture Services
- Check Brainware API
- Check OnBase Windows Event Hyland Identity Provider Server
- Check OnBase Windows Event Hyland Log
- Check IIS Application Pool Memory Usage
SQL Server health, backups, and contention
- Check OnBase SQL Server services
- Check OnBase Database
- Check OnBase Database Size
- Check OnBase Database Backup
- Check OnBase Database Transaction Log Backup
- Check OnBase Database Deadlocks/sec
- Check OnBase Database Memory
- Check OnBase Database Batch Requests
What the user actually experiences
- Check OnBase Web Client Login, Search, Retrieve, and Logout
- Check OnBase Unity Client Login
- Check OnBase Unity Client Retrieve Existing Document or Random Document
- Check OnBase Unity Client Logout
Brainware capture throughput and exceptions
- Check External Batches in Brainware Capture
- Check Untouched Document Count
- Check Document Count
- Check Documents Awaiting Export
- Check Batches with Document Count GTE X Days Not Exported
- Check Documents Exported
- Check Document Count by Keyword
Disk groups, batches, locks, and timers
- Check Disk Groups
- Check Uncommitted Batches
- Check Committed Batches
- Check Disk Group Locks
- Check Process Locks
- Check Batch Locks
- Check for Workflow Timer Errors
- Check for Workflow Timer Never Ran
- Check OnBase License Usage
Business outcomes — Accounts Payable example
- Check OnBase User Activity Levels
- Check Tasks Execution by User
- Check Status of Deleted Invoices
- Check Status of Indexed Invoices
- Check Status of Awaiting Indexing Invoices
- Check Queue Levels
- Check Items in Queue GT X Days not sent to GL
- Check Document Count of STP Invoices to ERP
- Check Document Count of invoices sent to ERP
- Check Documents Waiting to be Processed in Workflow
Access patterns and insider-threat signals
- Check OnBase Security Log Events
- Check Failed Transactions for Hyland OnBase Web Client
- Check Documents Access Count for Hyland OnBase Web Client
- Check Same User Different IP for Hyland OnBase Web Client
- Check Suspicious Transactions for Hyland OnBase Web Client
Case-based activity and status
- Check OnBase User Activity Levels
- Check Tasks Execution by User
- Check Status of Deleted Invoices
Full document lifecycle through the Unity API
- OnBase Unity Client Login
- OnBase Unity Client Import Document
- OnBase Unity Client Retrieve Document
- OnBase Unity Client Delete Document
- OnBase Unity Client Purge Document
- OnBase Unity Retrieve Lifecycles and Queue Names
- OnBase Unity Retrieve Queue Document List
- OnBase Unity Retrieve Queue User Tasks
- OnBase Unity Client Logout
End-to-end transaction visibility
- OnBase REST API Obtain Access Token
- OnBase REST API Retrieve Default Keywords
- OnBase REST API Prepare Document Upload Location
- OnBase REST API Upload Document
- OnBase REST API Archive Document
- OnBase REST API Retrieve Document Properties
- OnBase REST API Retrieve Document
- OnBase REST API Delete Document
- OnBase REST API Disconnect Session
Hyland OnBase metrics
Dashboard metrics extend Reveille’s agentless application monitoring into measurement of ECM operational key performance indicators. Site and server exception thresholds expose high-risk areas — service delivery attainment, operational efficiency, and compliance exposure. Additional metrics can be defined against customer requirements.
Example metric capabilities
- Tracking of OnBase Server Performance
- Tracking of OnBase Database Activity and Performance
- Tracking of OnBase Capture Processing
- Tracking of OnBase Process Exceptions
- Tracking of OnBase System Exceptions
- Tracking of OnBase Unity Client Performance
- Tracking of OnBase Web Client Performance
- Tracking of OnBase Web Client User Activity
Out-of-the-box metric comparisons
- Maximum or Minimum
- Numeric Range
- Percentage Change
- Average
- Dynamic Thresholds from Machine Learning Forecast
- Number of Occurrences
- Last N Times
- Visual Basic (VB) .NET expressions
Once defined and initiated, OnBase monitors evaluate metric thresholds and send a notification when a threshold violation occurs. Evaluation results are stored in a metrics database and presented through online web reporting.
Hyland OnBase User Analytics
Beyond operating KPIs, Reveille dashboards include out-of-the-box visuals for understanding OnBase user activity and behavior, gathered through patented collectors.
- Continuously observe the actual user experience, transaction by transaction.
- Communicate user activity and adoption through dashboards, reports, and notifications.
- Rapidly identify user response-time service level issues.
- Detect suspicious or abnormal user behavior indicating a potential content access breach from insider threats.
- Reduce mean time to threat detection and time to respond, with endpoint detection integration such as Microsoft Defender for Endpoint.
What OnBase teams use Reveille for
How can we reduce manual observation and manual checklists for monitoring OnBase?
Reveille eliminates OnBase application ‘babysitting’ — the observing, tracking, and communicating that consumes administrator time. It also reduces the time spent opening incidents with the help desk after the fact, so incidents are historically tracked rather than reconstructed.
How can we know who accessed what document, from what OnBase application server, and when?
Reveille captures the actual user activity of who accessed what document during what time. That record supports audit, compliance, and capacity planning reviews, and surfaces abnormal security access patterns.
How can we reduce time to resolution and ‘after the fact’ problem determination calls?
Reveille proactively communicates degrading conditions when they happen, reducing the surprise impacts that cause bridge calls and extend manual recovery workflows.
How do we collect troubleshooting data in the critical moments after an event?
Reveille collects the information necessary for troubleshooting issues that is often challenging to obtain manually after the fact across different IT teams.
How can we objectively measure how the OnBase environment is performing, and set a baseline?
Reveille reports answer how the environment did today, this week, and this month against your KPIs — including dashboard metrics for process exceptions, license usage, web client activity, and capture operations.
How can we implement quickly and leverage best-practice monitoring?
Reveille ships a large set of out-of-the-box components for OnBase, and the OnBase monitor template jumpstarts monitor creation. The Reveille implementation team brings deep Enterprise Content Management (ECM) experience.
How can we understand whether OnBase REST-based applications are performing, and measure adoption?
Reveille dashboard metrics gather baselines of OnBase REST application operating performance. Reveille User Analytics objectively measures user transaction volumes, search hit counts, ‘hot’ content, query activity, and response times.
How can we plan capacity for user growth?
Reveille dashboard metrics gather baselines of OnBase operating performance, and Reveille User Analytics measures transaction volumes, search hit counts, hot content, query activity, and response times to inform capacity planning.
We need to spend more time on new application delivery and less on production support. Does Reveille help?
Reveille decreases the time spent supporting OnBase. Customers typically see a reduced number of support tickets, shortened time to resolution for remaining legitimate application issues, and enhanced coordination with Hyland’s support resources.
Does Reveille require relearning OnBase interfaces or custom integration work?
No. Reveille is agentless and application-aware, and maintains currency with supported ECM products. It also works out of the box with Microsoft SharePoint and SharePoint Online/OneDrive, and operates in Amazon Web Services environments.
Where this fits in your stack
Reveille for OnBase, in conjunction with Reveille infrastructure wizard tests, delivers comprehensive monitors to track, diagnose, repair, and report OnBase-specific operational exceptions — with OnBase-specific metrics and user behavior visibility. Reveille’s agentless approach provides controlled capabilities beyond agent-based techniques focused only on transaction segment response time.
Adding Reveille User Analytics to the Reveille server core delivers complete monitoring of OnBase user activity at the application transaction level alongside monitoring of the OnBase platform itself. Reveille for OnBase integrates with existing IT operations management platforms such as Splunk and incident management systems such as ServiceNow, extending your existing IT investments rather than displacing them.
Reveille is a Hyland Marketplace Partner. See also Reveille for Hyland OnBase, and the OnBase success story.
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Questions on a specific test? reveille.sales@reveillesoftware.com · 1 877.897.2579