How a global enterprise put 28 OnBase servers under one watch — observed, assured, self-healed.
A business-critical, global Hyland OnBase environment retired its fragmented monitoring — two standalone tools, four-times-a-day manual checks, and PowerShell scripts — for a single Content Observability layer. The result: continuous 24/7/365 coverage and over $200,000 saved in three years.
- 24/7/365 monitoring across every OnBase service
- Automated self-healing before issues reach the queue
- One dashboard for the whole 28-server estate
A mission-critical system, watched by parts that didn’t add up to a whole
OnBase ran the enterprise’s content operations on 28 servers and could not be allowed to fail — yet visibility into it was assembled from disconnected pieces. Coverage existed, but it was manual, periodic, and scattered across tools that never spoke to each other.
Two separate programs checked services and server health. A managed-services routine ran manual system checks four times a day. PowerShell scripts kept an eye on the share drives. Each piece worked in isolation — but nothing produced a single, high-level picture of whether the environment was actually healthy. Between the manual checks, the system was effectively unobserved, and a stalled process or a failed client could run for hours before anyone noticed.
From four manual checks a day to one continuous watch
Reveille consolidated every disconnected check into a single observability layer — replacing periodic, manual coverage with continuous, automated assurance across the whole estate.
What Reveille actually does in this OnBase environment
Not a status page. Reveille monitors, alerts, self-heals, and reports across the application and content layer the business runs on — the services, drives, servers, and clients that determine whether OnBase is genuinely working.
Continuous coverage
- All OnBase services, with stalled-processing detection
- Every shared drive, to keep process flow moving
- Server statistics — processors, memory, IIS
- Web and Unity client availability checks
Resolve, don’t just alert
- Automatically restarts IIS when a fault is detected
- Acts before issues reach the ticket queue
- Cuts time-to-recovery on common failures
Routed to where work happens
- Notifications via email and Microsoft Teams
- Opens a ServiceNow ticket for issue tracking
- Feeds the tools the team already lives in
One pane, proof on a cadence
- Single dashboard for all monitoring
- Weekly and monthly KPI emails
- A high-level health view of the whole estate
What the change was worth
The value didn’t show up as a line item — it showed up as reclaimed engineering hours, fewer outages, and faster resolution on a system that can’t go down.
A system this critical can’t be watched by hand, four times a day. Reveille made it one continuous watch.
Based on a real Reveille customer — a global enterprise running Hyland OnBase across 28 servers. Figures reflect the customer’s own reported results.
Common questions
What did this OnBase environment look like before Reveille?
What does Reveille actually monitor and automate in OnBase?
What was the measurable business value?
Your OnBase environment runs the business. Reveille makes sure it holds.
See what continuous Content Observability looks like across your own ECM, IDP, and automation platforms.