Tungsten TotalAgility (TTA) is one of the most powerful intelligent automation platforms for document processing. From invoice capture and loan origination to insurance claims and customer onboarding, TTA helps organizations extract, classify, and route critical information at scale.
But when OCR (Optical Character Recognition) or document classification fails, the entire process can grind to a halt. Invoices don’t get paid, claims don’t get processed, and service level agreements (SLAs) are put at risk. IT and operations teams are left scrambling with troubleshooting instead of focusing on innovation.
In this blog, we’ll explore the most common Tungsten TotalAgility OCR and classification issues, practical troubleshooting tips, and how to move beyond constant firefighting with service level assurance from Reveille.
Why Tungsten TotalAgility OCR and Classification Failures Happen
Document capture is complex, and many small factors can cause large disruptions. Common issues include:
- Poor Image Quality: Low-resolution scans, skewed pages, or faint text reduce OCR accuracy.
- Incorrect Document Classes: Misclassified forms or mixed batches prevent proper extraction.
- Untrained or Outdated Models: Classification engines may fail if they haven’t been updated for new layouts or document types.
- Licensing Constraints: Limited OCR or classification licenses can create unexpected bottlenecks.
- Integration Errors: Failures at handoff to ERP, ECM, or downstream workflows can appear as OCR or classification errors.
Troubleshooting Tungsten TotalAgility OCR Failures
When OCR issues arise, here are practical steps to diagnose and resolve them:
- Check Image Pre-Processing
- Validate that scanned images meet minimum DPI requirements.
- Apply deskewing, despeckling, and image cleanup routines.
- Review OCR Engine Health
- Confirm that OCR services are running and have sufficient resources (CPU, memory).
- Monitor engine logs for timeout errors or corrupted files.
- Test Recognition Templates
- Ensure templates are correctly configured for the document type.
- Update recognition rules when layouts or formats change.
- Verify License Usage
- Check if OCR licenses are exhausted or misallocated.
- Restart idle sessions to free up resources.
Troubleshooting Tungsten TotalAgility Document Classification Failures
Classification failures can derail entire workflows. Use these steps to troubleshoot:
- Validate Training Data
- Ensure models are trained with enough sample documents.
- Add variations (e.g., new vendor invoices, claim forms) to improve accuracy.
- Check Confidence Thresholds
- Review classification confidence scores.
- Adjust thresholds to balance false positives and false negatives.
- Audit Misclassified Batches
- Analyze recurring misclassifications to spot gaps in rules or training.
- Update models or add business rules for edge cases.
- Monitor Integration Points
- Confirm that classification outputs are mapping correctly into downstream workflows.
- Errors here may look like classification failures but are really handoff issues.
The Limitations of Manual Troubleshooting
These troubleshooting steps are helpful—but they’re reactive. By the time your team discovers OCR or classification failures:
- SLAs may already be at risk.
- End-users may experience delays.
- IT staff lose hours chasing logs and reprocessing batches.
This cycle of firefighting is unsustainable, especially at enterprise scale.
The Smarter Path: Service Level Assurance with Reveille
Instead of waiting for failures, leading organizations rely on Reveille for Tungsten TotalAgility to bring proactive observability and service level assurance to Tungsten TotalAgility.
With Reveille, you can:
- Detect Early: Monitor OCR engines, classification processes, and batch health in real time.
- Respond Automatically: Trigger alerts or automated remediation (restart services, clear queues, rebalance licenses).
- Track SLAs: Move beyond infrastructure metrics to measure actual process health and SLA compliance.
- Gain Insight: Identify recurring failure patterns, license consumption, and performance bottlenecks.
- Reduce Troubleshooting: Free IT from manual log-chasing and empower teams to focus on higher-value tasks.
From Firefighting to Assurance
OCR and document classification failures in Tungsten TotalAgility are inevitable—but they don’t have to define your operations. By combining good troubleshooting practices with proactive observability from Reveille, enterprises can:
- Eliminate repetitive disruptions
- Reduce downtime and SLA violations
- Improve OCR and classification accuracy
- Deliver smoother, faster business processes
👉 Ready to move beyond troubleshooting? Discover how Reveille transforms Tungsten TotalAgility management.
