Reveille for Tungsten Automation — the full technical overview.

TotalAgility platform machines reachable

• TA web servers available
• TA application servers available
• TA database servers available
• TA transformation servers available
• Tungsten Automation Search and Matching Server servers available
• Check Fax servers available
• Check Email servers available
• Check Import folder servers available

Services, web server, and job processing

• Check TA Server Free Space
• Check TA Services
• Check TA Web Server
• Check TA License Service is responding
• Check TA Windows Error Log
• Check TA Job Processing

TotalAgility databases, sizes, and backups

• Check SQL Server Services
• Check TA Database
• Check TA Documents Database
• Check TA Reporting Database
• Check TA Reporting Staging Database
• Check TA Simulator Database
• Check TA Database Sizes
• Check TA Database Backups

Email, folder, fax, and connector intake

• Check TA Email inbox access
• Check TA Email folder item count
• Check TA Import Folder file age count
• Check TA Import Folder total file count
• Check TA Import Connector status
• Check TA Import Connector storage
• Check TA Import Connector message waiting count
• Check TA Import Connector message failed count
• Check TA Import archive folder access
• Check TA Fax FOIP server port
• Check TA SMTP server

Workspace, Designer, SDK, and Device Manager access

• Check TA Workspace Login
• Check TA Designer Access
• Check TA SDK Interface
• Check TA Device Manager Interface

Volume, station, and expiration checks

• Check TA Volume Licensing
• Check TA Station Licensing
• Check TA License Expiration

WCF services metric collection

• Check TA WCF Services Metrics

Report data aging and record counts

• Check TA Report Data Aging
• Check TA Report Data Record Count

Core Worker throughput, search, and export

• Check TA Core Worker Worker Tasks Taken
• Check TA Core Worker Threads Active
• Check TA Core Worker Items in Thread Pool
• Check TA Core Worker System Tasks Taken
• Check TA Core Worker Locked Activities
• Check TA Search and Matching Server
• Check TA Export Service

License, module, database, and TCN servers reachable

• License server(s) can be pinged
• Module servers (any host on which a module is running) can be pinged
• Database server can be pinged
• TCN Server can be pinged

Licensing, services, file paths, and disk space

• License server is responding to license requests
• SNMP is returning MIB counter values for Tungsten Automation Capture
• File folder cache file path is accessible (Local or UNC Path to directory
• Replication file path is accessible (Local or UNC Path to directory)
• TCNS web server is serving web pages
• TCN Service is functioning
• Check Tungsten Automation Capture Services
• Log files size is too large (Local or UNC Path to files)
• Free disk space is too low

Capture database query and services

• Tungsten Automation Capture Database is responding to query
• Check database services are running (For Databases on Windows OS)

Batch queues, aging, and module throughput

• Queue counts are too low or too high
• Batch count for overall system is too high
• Batch time in system is too long
• Un-attended modules are processing work too slowly
• Attended modules are processing work too slowly
• TCN Server Queue count with ‘in progress’ status is too high

Volume, expiration, station, and backup license server

• Volume licenses available page count is too low
• License expiration
• Station use is too high
• Backup license server is available

Remote site check-in, sync, and batch counts

• Remote Site can be pinged
• Remote Site has checked in near the scheduled time based on the synchronization settings
• Remote site has successfully downloaded batch classes within the configured polling interval*
• Remote Site Batch count is too high

Email server, service, and mailbox depth

• Ping Email server
• Import Connector Email Service is running
• Check Mail Box for number of items

Web service reachability, response, and errors

• Ping Web Service Server
• Import Connector Web Services is responding
• Import Connector Web Services is running
• Number of XML error files in \Error directory

Transformation module and statistics servers reachable

• TT Module servers (any host on which a module is running) can be pinged
• TT Statistics Database server can be pinged

Services, event logs, log files, and disk space

• Check TT Services
• Check TT Windows Event Log messages
• TT Log files size is too large (Local or UNC Path to files)
• TT Search Daily Log File
• TT Server Free disk space is too low

Statistics database query and services

• TT Statistics Database is responding to query
• Check TT Statistics Database services are running (For SQL Server based Statistics Database on Windows OS)

Queue depth, field accuracy, and module speed

• TT Queue counts are too low or too high
• TT Field Accuracy is too high (rejection/incorrect) or too low (correct)
• TT Unattended modules are processing work too slowly
• TT Attended modules are processing work too slowly

RTTI requests, durations, and worker processes

• Check RTTI event log messages
• Check RTTI web access
• Check RTTI request count
• Check RTTI requests executing
• Check RTTI failure count
• Check RTTI request execution time of last request
• Check RTTI average request duration
• Check RTTI average request duration for the last minute
• Check RTTI worker processes
• Check RTTI worker processes available
• Check Mobile ID Capture web service

VRS workstation network reachability

• Check Connectivity of Tungsten Automation VRS workstation

SNMP counters and scanner identification

• SNMP is returning MIB counter values for Tungsten Automation VRS workstation*
• Check Scanner Make/Model
• Check Scanner Firmware level

Scan rates, feeder errors, and image quality

• Rate of pages scanned is too low
• The number of sheets scanned between feeder errors is too low
• The number of sheets scanned between multi feeder errors is too low
• The number of sheets scanned between paper jam errors is too low
• The number of sheets scanned between camera health sheet scans is too high
• Too much time has elapsed since the last camera health sheet scan
• The roller health percent is too low
• The uniformity percent is too low
• The clarity percent is too low

TCOSS, TC/LINK, and message servers reachable

• TCS TCOSS servers can be pinged
• TCS TC/LINK servers can be pinged
• TCS Mail/Message servers can be pinged

Services, disk space, and Tandem Server status

• Check TCS platform services
• Check TCS web interface services
• TCS Server free disk space is too low
• Check Mail/Message services connected
• Check TCS Tandem Server disk status
• Check TCS Tandem Server disk blocks
• Check TCS Tandem Server monitor time

Monitoring, report, and probe databases

• Check TCS monitoring database
• Check TCS TC/Report database
• Check TCS TC/Probe database
• Check if database services are running (For SQL Server Databases on Windows OS only)

Message queue depth, speed, and page counts

• Check TCS message queue is too high or too low
• Check TCS messages are processing too slowly
• Check TCS message queue for number of pages is too high

License registrations in use

• Number of license registrations in use is too high or too low

Application server status and application counts

• Check TCS application server status
• Check TCS number of running applications
• Check TCS number of stopped applications

Application status, message rate, and counts

• Check TCS application status
• Check TCS application message rate is too low
• Check TCS application message count is too high

Sessions, mail system, archives, and channels

• Check TCS message server number of user sessions is too high
• Check TCS message server number of tech files is too high or too low
• Check TCS message server percentage of tech files in use is too high or too low
• Check TCS message server number of send orders is too high
• Check TCS message server percentage of sent orders is too high
• Check TCS message server percentage of messages used is too high or too low
• Check TCS message server mail system free size is too low
• Check TCS message server percentage of mail system size is too low
• Check TCS message server number of broadcast jobs is too high or too low
• Check TCS message server percentage of unconfirmed short term archive entries is too high
• Check TCS message server percentage size of unconfirmed archive entries is too high
• Check TCS message server number of address book entries is too high or too low
• Check TCS message server percentage of address book entries is too high or too low
• Check TCS message server number of user store entries used is too high or too low
• Check TCS message server percentage of user store entries used is too high or too low
• Check TCS message server number of unread messages for a user is too high
• Check TCS message server status of a channel
• Check TCS message server mode of a channel
• Check TCS message server number of defined channels is too high or too low

Front Office, database, and web servers reachable

• TFS servers can be pinged
• TFS database servers can be pinged
• TFS web servers can be pinged

Services, client access, logs, and disk space

• Check TFS service
• Check TFS shared folder
• Check TFS server free disk space
• Check TFS web admin client access
• Check TFS thin client access
• Check TFS web service access
• Check TFS accepting requests
• Check TFS log files size
• Check TFS release error log file
• Check TFS release error file count

Database availability, services, and scan job table

• Check TFS database
• Check if database services are running (For SQL Server Databases on Windows OS only)
• Check TFS database scan job table record count

Transaction counts, age, errors, and rates

• Check TFS in process transaction count
• Check TFS in process transaction age
• Check TFS KC release error count
• Check TFS server total transaction rate
• Check TFS application server transaction rate

MFP job submission from Front Office Server

• Check TFS MFP job submission

User inbox transaction count and queue time

• Check TFS user inbox transaction count
• Check TFS user inbox transaction queue time

MFP device reachability, status, and errors

• MFP device can be pinged
• Check MFP device status
• Check MFP device errors

Device-specific MFP scanner checks

• MFP device specific check 1
• MFP device specific check 2
• MFP device specific check x

Connector, fax, email, and web service servers reachable

• TC servers available
• Fax servers available
• Email servers available
• Web Service servers available
• Import folder servers available

Services, storage, plug-in, and web service access

• Check TIC services (message connector/KC plug-in)
• Check TIC server free disk space
• Check TIC archive folder access
• Check TIC windows event log
• Check TIC KC Plug-In log files size
• Check TIC web service access
• Check TIC web service accepting requests
• Check TIC message connector storage available
• Check TIC KC Plug-In connection status
• Check TIC message connector status
• Check TIC SMTP server

Waiting and failing message counts, license state

• Check TIC messages waiting counts by media type
• Check TIC messages failing count
• Check TIC license state

Email inbox access and item counts

• Check Email inbox access
• Check Email folder item count

Import folder file age, counts, and disk space

• Check Import Folder file age count
• Check Import Folder total file count
• Check Import Folder server disk space

Fax FOIP port and server disk space

• Check Fax FOIP server port
• Check Fax Server disk space

WSA, ESB, ETL, and warehouse servers reachable

• WSA (web service architecture) application sender servers can be pinged
• WSA central site receiver servers can be pinged
• ESB servers can be pinged
• ETL agent server can be pinged
• Staging database server can be pinged
• Warehouse database server can be pinged

Services, message queues, disk space, and event logs

• Check TR central site services
• Check TR application sender services
• Check TR ETL agent services
• Check Message Queue (MSMQ) TR central site server service
• Check Message Queue (MSMQ) TR application sender server service
• Check TR central site server free disk space
• Check TR ETL server free disk space
• Check TR central site receiver status
• Check TR application sender status
• Check TR central site server windows event log
• Check TR application receiver windows event log
• Check TR ETL server windows event log
• Check TR ETL log files error count

Reporting database service, query, and size

• Check TR database service
• Check TR database is responding to query
• Check TR database size

Inbound/outbound messages and queue performance

• Check WSA central site receiver inbound active messages
• Check WSA central site receiver inbound processed messages
• Check WSA central site receiver outbound active messages
• Check WSA central site receiver outbound processed messages
• Check WSA application sender inbound active messages
• Check WSA application sender inbound processed messages
• Check WSA application sender outbound active messages
• Check WSA application sender outbound processed messages
• Check Message Queue (MSMQ) TR central site performance
• Check Message Queue (MSMQ) TR application sender performance