Reveille for Hyland RPA Technical Overview

Technical Overview · 2026

Reveille for Hyland RPA — the full technical overview.

Every pre-configured test, dashboard metric, and User Analytics capability Reveille ships for Hyland RPA. Published in full, no form required.

50+Pre-configured tests
50+Dashboard metrics
8Test categories
AgentlessNothing installed on your servers
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01 · Overview

What Reveille observes in Hyland RPA

Reveille for Hyland RPA provides agentless application management testing and monitoring capabilities to ensure the continued health and productivity of the Hyland RPA platform operating on-premises or in the cloud. The Hyland RPA solution provides over 50 pre-built, out-of-the-box tests that exercise the critical points of the Hyland RPA platform, ensuring peak RPA workflow processing availability. This eliminates the inconsistent manual dashboard observation of your RPA platform health. Over 50 RPA dashboard metrics are included as key performance indicators (KPIs) that can be tracked over time to provide an at-a-glance view of historical RPA system operating performance such as RPA robot operating health, RPA platform service levels, RPA license status, RPA operating KPI’s, and RPA management console user activity. This broad coverage delivers active and preventive monitoring to avoid red level issues for Hyland RPA environments, improve robot process visibility, and provide granular intraday Hyland RPA threshold-based metrics for real-time management decision making. Reveille conditionally triggers proactive capabilities to reduce RPA processing bottlenecks, redrive repository connections, and can execute PowerShell based recovery scripts to restart RPA required services. The Reveille for Hyland RPA includes the ability to actively monitor the Hyland RPA target applications such as web apps, mainframe apps, databases, etc. are available and responsive before robot execution and reducing process workflow error recovery needs. Agentless monitoring can be extended using Reveille infrastructure wizards for additional database, REST or web services based applications, file movement, docker, and server (PowerShell) component testing capabilities. Reveille has over 20+ connectors available to share the Reveille gathered information across the enterprise with common SIEM’s (such as Splunk) and event/incident management (ServiceNow) using over Reveille 140 REST endpoints. The Reveille platform offers AI machine learning (ML) algorithms to predict dynamic thresholds for reduced alerts from workload variations. The Reveille platform supports the model context protocol (MCP) for communication with AI assistants and AI agents. Reveille for Hyland RPA also supports the following Hyland products: Hyland Brainware Capture, Hyland OnBase, and Hyland Alfresco. This Hyland suite coverage provides a full single view of your Hyland environment and the related applications with Reveille as the key management component for a digital based business process solution. Reveille, with its agentless design, can rapidly provide the overall visibility, management, and active security for the Hyland platform and related ECM products.
02 · The test suite

Every pre-configured test, by category

These are the tests Reveille ships out of the box for Hyland RPA.
01 / Connectivity (RPA platform machines available) 2 tests

Reachability of web and database servers

  • Check connectivity of RPA Web server
  • Check connectivity of RPA Database server
02 / Database (RPA database available) 13 tests

Database availability, size, backup, and throughput

  • Check RPA SQL Server Services
  • Check RPA Heart Database
  • Check RPA Heart Database Size
  • Check RPA Identity Database
  • Check RPA Identity Database Size
  • Check RPA Policy Database
  • Check RPA Policy Database Size
  • Check RPA Repository Database
  • Check RPA Repository Database Size
  • Check RPA Database Backup
  • Check RPA Database Deadlocks/sec
  • Check RPA Database Memory
  • Check RPA Database Batch Requests
03 / Platform (RPA platform can process work) 18 tests

Core services, logs, web status, and server resources

  • Check RPA Conductor Service
  • Check RPA Conductor Log File
  • Check Windows Event Log for RPA Conductor events
  • Check RPA Heart Log File
  • Check RPA Identity Log File
  • Check RPA Policy Log File
  • Check RPA Repository Log File
  • Check RPA OpenID Connect Discovery Endpoint
  • Check RPA Identity Web Status
  • Check RPA Heart Web Status
  • Check RPA Analytics Web Status
  • Check RPA Policy Web Status
  • Check RPA Repository Web Status
  • Check RPA Access Personal Token
  • Check Heart and Identity Application Pool Memory Usage
  • Check RPA Server Free Space
  • Check RPA Server Memory
  • Check RPA Server CPU Utilization
04 / Operations (RPA server operating health) 7 tests

Agents, instances, tasks, and process outcomes

  • Check Agents
  • Check Instances
  • Check Tasks Status
  • Check Tasks Finished by Process
  • Check Process Success Rate
  • Check Process Status
  • Check Task Creation
05 / Clients (RPA clients availability) 3 tests

Login availability for user-facing consoles

  • Check RPA Identity Login
  • Check RPA Administration Login
  • Check RPA Web Manager Login
06 / Licensing (RPA licensing status) 1 tests

Current license state

  • Check RPA License Status
07 / Robots (RPA robot processing) 5 tests

Robot task timing and lifecycle operations

  • Check Robot Task Average Run Time
  • Check Robot Task Automation Time
  • Check Create Robot Task
  • Check Robot Status Task
  • Check Delete Robot Task
08 / Security (RPA Management Console user activity) 3 tests

Failed, unusual, and suspicious console transactions

  • Check Failed Transactions for RPA Management Console
  • Check Unusual Transaction Activity for RPA Management Console
  • Check Suspicious Transactions for RPA Management Console
03 · Dashboard metrics

Hyland RPA dashboard metrics

Example metric capabilities

  • Tracking of Hyland RPA processing activity
  • Tracking of Hyland RPA robot task performance
  • Tracking of Hyland RPA server performance
  • Tracking of Hyland RPA database health
  • Tracking of Hyland RPA management console suspicious activity

Out-of-the-box metric comparisons

  • Maximum or Minimum
  • Numeric Range
  • Percentage or Absolute Change
  • Average
  • Dynamic Thresholds from Machine Learning Forecast
  • Number of Occurrences
  • Last N Times
  • Visual Basic (VB) .NET expressions
04 · User Analytics

Hyland RPA User Analytics

Reveille gathers this information through patented collectors.
  • Continuously observe the actual based user RPA management console experience.
  • Rapidly identify RPA management console user response time service level issues.
  • Detect suspicious or abnormal user behavior indicating a possible RPA Administration system access breach from insider threats.
  • Detect, respond, and contain RPA system administration intrusions with leading endpoint detection solution integration options such as Microsoft Defender for EndPoint.
05 · Common use cases

What Hyland RPA teams use Reveille for

Is the Hyland RPA platform operating correctly? This is the first question Reveille answers for a Hyland RPA platform environment. Reveille checks the Hyland RPA platform health and the instance and agent health. It also checks whether the robot dependent target applications — web apps, mainframe apps, databases and similar — are available and responsive.
Are the Hyland RPA databases in a good state? Database health is part of the Hyland RPA platform environment use cases. Reveille checks Hyland RPA database operation, size, and backup status. Out-of-the-box tests cover the Heart, Identity, Policy, and Repository databases along with SQL Server services, deadlocks, memory, and batch requests.
Are there any Hyland RPA platform errors or exceptions? Reveille addresses this as part of the platform environment use cases by checking the Hyland RPA conductor logs. Related out-of-the-box tests also read the Heart, Identity, Policy, and Repository log files and the Windows Event Log for Conductor events, so error conditions surface without manual log review.
Are the Hyland RPA servers operating in a healthy manner and within service levels? This is one of the operating environment use cases. Reveille checks Hyland RPA server operating metrics and Hyland RPA web server environment health. Server free space, memory, and CPU utilization tests feed the same picture so service level drift is visible before it becomes an outage.
Are all the robots operating in a timely manner without exception? Robot timeliness is an operating environment use case. Reveille checks the task operating status and for exception conditions, and out-of-the-box tests track robot task average run time, robot task automation time, and the create, status, and delete robot task operations.
How can we recover from Hyland RPA platform errors and remove processing bottlenecks? Reveille conditionally triggers proactive actions to restart Hyland RPA services, Hyland RPA web server application pools, and other dependent services. It can also redrive repository connections and execute PowerShell based recovery scripts, reducing the manual intervention needed to clear a bottleneck.
Is there unusual or suspicious Hyland RPA management console activity? Reveille checks the Hyland RPA management console user activity to detect and manage failed, unusual, or suspicious creation, deletion, or update transaction activity. User Analytics dashboards extend this with visuals for console user behavior and integration options with endpoint detection solutions such as Microsoft Defender for EndPoint.
What is the Hyland RPA server performance, what are the robot transaction levels, and how can I plan for capacity? These resource and capacity questions are answered together. Reveille checks Hyland RPA server throughput, CPU, memory, and network performance, and free disk space. Dashboard metrics let robot task performance be compared with server resource consumption to understand system operations and capacity.
Are Hyland RPA customer SLAs being met? Service level attainment is part of the resource and capacity use cases. Reveille reports on target application service levels and Hyland RPA operating service levels, with on demand or scheduled SLA reporting.
Given a unit cost, what is the cost for a Hyland RPA server to run robots? Reveille answers this through dashboard metrics with unit cost for a given Hyland RPA server unit cost rate. Because metrics are tracked over time as key performance indicators, cost per server can be viewed alongside processing activity and robot task performance.
How is the overall Hyland RPA environment performing and is my license current? Reveille checks the Hyland RPA license status and presents a dashboard of Hyland RPA server operating metrics plus a dashboard of Hyland RPA target applications. Together these give an at-a-glance view of historical operating performance without manual dashboard observation.
How does Reveille share Hyland RPA information with the rest of the enterprise? Reveille has over 20+ connectors available to share gathered information across the enterprise with common SIEMs such as Splunk and with event and incident management systems such as ServiceNow, using over 140 Reveille REST endpoints. Reveille for Hyland RPA integrates with existing ITOM platforms and incident management systems to extend your existing IT investments.
Explore all use cases →
06 · Summary

Where this fits in your stack

Reveille for Hyland RPA, in conjunction with other Reveille infrastructure wizard tests, deliver unmatched, comprehensive monitors to track, diagnose, repair, and report the Hyland RPA specific operational exceptions — with Hyland RPA specific metrics and user behavior visibility. Reveille’s agentless approach provides controlled capabilities beyond other agent-based techniques focused just on transaction segment response times. Reveille for Hyland RPA integrates with existing ITOM platforms (such as Splunk) and incident management systems (such as ServiceNow) to extend your existing IT investments.

Reveille is a Hyland Marketplace Partner. See also Reveille for Hyland RPA and the success story.

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Questions about our tests and metrics? kfox@reveillesoftware.com