Reveille for IBM Datacap — the full technical overview.
Every pre-configured test, dashboard metric, and User Analytics capability Reveille ships for IBM Datacap. Published in full, no form required.
Prefer the formatted document? The PDF mirrors this page exactly.
What Reveille observes in IBM Datacap
Agentless monitoring support for IBM Datacap Capture is available with Reveille for IBM Datacap. The IBM Datacap monitor provides over 50 ‘out-of-the-box’ IBM Datacap agentless tests and over 50 IBM Datacap Dashboard Metrics. This broad coverage delivers improved preventive monitoring to avoid ‘red’ level issues for IBM Datacap on-premises or cloud environments, improve capture process visibility, and to provide granular intraday IBM Datacap threshold-based metrics for real-time management decision making. This baseline monitor can be extended using Reveille wizards leveraging tests from a Datacap template test library. The Reveille platform offers AI machine learning (ML) algorithms to predict dynamic thresholds for reduced alerts from workload variations. The Reveille platform supports the model context protocol (MCP) for communication with AI assistants and AI agents.
The Reveille for IBM Datacap monitor can be extended using Reveille infrastructure wizards to provide additional database (SQL Wizard), REST based applications or web services, file movement (File Access wizard for UNC/FTP/SFTP directories), and server (PowerShell/WMI/Performance Counters for Windows) component testing capabilities. Any custom ASP.NET based component can be added to a Reveille monitor and leverage all Reveille core functionality.
Every pre-configured test, by category
These are the tests Reveille ships out of the box for IBM Datacap.
Reachability of core Datacap server roles
- Check TaskMaster Server can be pinged
- Check TaskMaster Database Server can be pinged
- Check TaskMaster Web Server can be pinged
- Check TaskMaster File Server can be pinged
- Check TaskMaster Rulerunner Server can be pinged
- Check TaskMaster Report Viewer Web Server can be pinged
App pool, RuleRunner and disk IO resource use
- Check TaskMaster App Pool Memory Usage
- Check RuleRunner Process Memory Usage
- Check RuleRunner Executable Memory Usage
- Check RuleRunner Process Count
- Check Datacap Server Disk C Read/Write IO Metrics
- Check Datacap Server All Disks Read/Write IO Metrics
SQL services, query response, size and backup state
- Check Taskmaster Database Server SQL Server Services
- Check Taskmaster Administration Database is responding to query
- Check Taskmaster Administration Database Size
- Check Taskmaster Administration Database Backup
- Check Taskmaster Engine Database is responding to query
- Check Taskmaster Engine Database Size
- Check Taskmaster Engine Database Backup
- Check Taskmaster Fingerprint Database is responding to query
- Check Taskmaster Fingerprint Database Size
- Check Taskmaster Fingerprint Database Backup
ADO database, file and user session activity counts
- Check ADO Database Open Activity
- Check ADO Database SQL Execute Activity
- Check ADO Database Close Activity
- \Check File Open Activity
- Check File Close Activity
- Check User Login Activity
- Check User Logoff Activity
- Check User Login Time
TaskMaster services, resources, web sites and event logs
- Check TaskMaster Services
- Check TaskMaster Disk Free space
- Check TaskMaster Available Memory
- Check TaskMaster CPU Processor Time
- Check Windows Event Log for Rulerunner service errors
- Check Windows Event Log for TMweb.net errors
- Check Taskmaster Web Site
- Check Taskmaster Web Services
- Search TaskMaster Service Log for Errors
Task, batch and export throughput counts
- Check Verify Task Count
- Check Export Task Count
- Check Current Batch Count
- Check Current Batch Completed Count
- Check Cumulative Number of Batches Created
- Check Cumulative Number of Batches Grabbed
- Check Cumulative Number of Batches Released
- Check Datacap Batch Aging for all batches older than 48 hours
- Check Total Batches Exported
Stalled, held and problem batches plus operator and station state
- Check Batch Aborted Count
- Check Batch Canceled Count
- Check Batch Hold Count
- Check Batch Offline Count
- Check Batch Pending Count
- Check Batch Pending Indexing Count
- Check Verify Task Count by Operator
- Check Long Running Index Batches by Operator
- Check Long Running Task Uploading Batches by Station
- Check Long Running Batches by Operator
- Check Unprocessed Batches
- Check Operator Logged in Time
- Check Problem Batch Count
- Check Logged In Station Count
- Check In Use Station Count
- Check Nenu Individual Actions
- Check Nenu Total Actions
Client station machine and web client service availability
- Check Datacap Client Station Machine
- Check Datacap Web Client Service
Input file shares and email folders feeding capture
- Check input file share total file count
- Check input file share file age count
- Check email folder for number of items
Export database and file share targets
- Check export database connection
- Check export file share total file count
- Check export file share file age count
Datacap dashboard metrics
Example metric capabilities
- Tracking of IBM Datacap Batch processing levels
- Tracking of IBM Datacap Batch exceptions
- Tracking of IBM Datacap Taskmaster Server performance
- Tracking of IBM Datacap Input/output processing
- Tracking of IBM Datacap Taskmaster Server activity
Out-of-the-box metric comparisons
- Maximum or Minimum
- Numeric Range
- Percentage Change
- Average
- Dynamic Thresholds from Machine Learning Forecast
- Number of Occurrences
- Last N Times
- Visual Basic (VB) .NET expressions
Datacap User Analytics
Reveille gathers this information through patented collectors.
- Continuously observe the actual based user experience from your IBM Content Navigator based Datacap applications.
- Communicate user activity and user adoption information through dashboards, reports, and notification processes.
- Rapidly identify user response time service level issues.
- Detect suspicious or abnormal user behavior indicating a possible content access breach from insider threats.
- Reduce mean time to threat detection and time to respond with leading endpoint detection solution integration options such as Microsoft Defender for Endpoint.
IBM Datacap Dashboard Metrics in practice
The dashboard metric capabilities expand Reveille’s agentless application management into measurement of ECM operational key performance indicators (KPI’s). The dashboard functionality includes the ability to track site and server exception thresholds exposing high risk areas such as service delivery attainment, operational efficiency, and compliance issues with IBM Datacap. Additional metrics can be defined and added based on customer requirements.
- Dashboard metrics views can be created for multiple metric combinations — for example, a Capture Operations Performance dashboard showing IBM Datacap batch processing trends such as batch levels, batch creation, batches in problem status, and pending batches, which is helpful for tracking capture processing service levels.
- Reveille can also evaluate any of the IBM Listener counters available from IBM Datacap, selected through the Reveille metrics wizard and mapped to an output metric such as IBM.Datacap.Batch.Pending.
- The pre-packaged IBM Datacap metrics allow the quick configuration of robust metric definitions using a wizard-based approach. Metrics are easy to create, saving time and money.
- Once defined and initiated, the IBM Datacap monitors will evaluate metric thresholds and send a notification if a threshold violation occurs. The evaluation results are stored in a metrics database and presented to users via online web reporting.
What Datacap teams use Reveille for
Is the IBM Datacap platform operating correctly?
This is a platform operating environment use case. Reveille checks that the Datacap services are connected and active with the Datacap Server — not just running as a Windows service or interactive process. It also checks the Datacap server capacity so you can see whether the platform has the headroom to keep processing work.
Are the related capture input sources (fax directories, email import, etc.) available?
This is a platform operating environment use case. Reveille checks that the input sources are available and online. That covers input file shares and email folders that feed capture, so a stalled or unreachable source is surfaced before batches stop arriving.
Are the related capture output targets (archives, object stores, etc.) available?
This is a platform operating environment use case. Reveille checks that the output sources are available and online, including the export database connection and export file shares. Export targets that go offline are caught before completed work backs up.
Are there any application platform errors or exceptions?
This use case appears in the platform operating environment, capture operating environment, and operations management categories. Reveille checks the Datacap server event log and database log, including the Windows Event Log for Rulerunner service errors and TMweb.net errors and a search of the TaskMaster service log for errors. The same checks answer the related question of whether there are any batches or processing exceptions.
Are the Datacap Web Clients available and operating within acceptable response times?
This is a platform operating environment use case. Reveille checks the Datacap Web Client Interface access including IBM Content Navigator. That covers both availability of the client station machine and web client service and the response time experienced by operators.
Are batches being process in a timely manner and within service levels?
This use case appears in both the capture operating environment and operations management categories. Reveille checks batch aging for all or specific Datacap servers, and checks for batches in pending, cancelled, or hold status. The operations management version of the same question also covers batches in aborted status.
Are all the batches and tasks completing in a timely manner?
This use case appears in both the capture operating environment and operations management categories. Reveille checks the batch and tasks completion levels, drawing on process metrics such as current batch count, current batch completed count, and total batches exported. Long running index, upload, and operator batches are tracked as exceptions.
Is work being created in a timely manner?
This use case appears in both the capture operating environment and operations management categories. Reveille checks that batches are being created and that capture input sources are moving files. Cumulative counts of batches created, grabbed, and released show whether new work is entering the system at the expected rate.
What is the Datacap server performance? What are the transaction levels? How can I plan for capacity?
This is a resource and capacity use case. Reveille checks Datacap Server ADO layer database metrics, Datacap Server batch levels and server I/O, and Datacap server free disk space. Together these give the transaction and resource picture needed for capacity planning.
Are customer SLA’s being met?
This is a resource and capacity use case. Reveille provides service level reporting monitoring and dashboard batch level metrics. Metric thresholds are evaluated on a schedule and a notification is sent when a violation occurs.
Given a unit cost, what is the cost to process batches?
This is a resource and capacity use case. Reveille supports dashboard batch level metrics with unit cost of batch processing. Applying a unit cost to tracked batch volumes turns capture throughput into an operating cost figure.
Are there enough Datacap servers for processing? What is my station use count?
This is a resource and capacity use case. Reveille checks the logged in station count and provides dashboard metrics with station counts. It also checks the task levels and provides dashboard metrics with task counts, so station and task demand can be compared against available servers.
Where this fits in your stack
Reveille for IBM Datacap, in conjunction with other Reveille infrastructure wizard tests, deliver unmatched, comprehensive monitors to track, diagnose, repair, and report the IBM Datacap specific operational exceptions — with IBM Datacap specific metrics and user behavior visibility.
Reveille’s agentless approach provides controlled capabilities beyond other agent-based techniques focused just on transaction segment response time. By adding Reveille User Analytics functionality to extend the Reveille server core, Reveille delivers complete monitoring of the IBM Datacap transaction activity (at the IBM Datacap application transaction level) and of the IBM Datacap. Reveille for IBM Datacap integrates with existing ITOM platforms (such as Splunk) and incident management systems (such as ServiceNow) to extend your existing IT investments.
Reveille is a IBM Business Partner. See also Reveille for IBM Datacap and the success story.
You’ve seen every test. Now see them against your environment.
A Reveille engineer will walk your Datacap estate, identify the highest-value monitors to deploy first, and outline a proof-of-value timeline.
Questions about our tests and metrics? kfox@reveillesoftware.com