Reveille for IBM Content Manager OnDemand — the full technical overview.
Every pre-configured test, dashboard metric, and User Analytics capability Reveille ships for IBM Content Manager OnDemand. Published in full, no form required.
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What Reveille observes in IBM Content Manager OnDemand
Reveille integrates with IBM CMOD Multiplatforms v9.5 and above to provide a real-time dashboard that actively displays the health of the CMOD user experience and application processes. Reveille for IBM CMOD Multiplatforms monitors each key component to proactively diagnose and optionally repair the cause of a problem. This continuous monitoring leads to an excellent end-user experience and a smoother operation of the business process supported by the CMOD Multiplatforms implementation. Reveille supports on-premises and cloud operating IBM CMOD Multiplatforms environments. The Reveille platform offers AI machine learning (ML) algorithms to predict dynamic thresholds for reduced alerts from workload variations. The Reveille platform supports the model context protocol (MCP) for communication with AI assistants and AI agents.
As the only agentless monitoring system to integrate with CMOD Multiplatforms, Reveille for IBM CMOD Multiplatforms comes pre-configured with more than 50 CMOD Multiplatforms-specific tests and over 80 CMOD metrics. These delivered tests are “application–aware,” meaning they are aimed at areas of CMOD Multiplatforms known to need application monitoring and are designed to aid in the building of monitors for CMOD Multiplatforms. Reveille for IBM CMOD Multiplatforms creates monitor probes using a templated approach to build a working CMOD Multiplatforms monitor in very short order.
The information that follows provides further detail for each these test categories. As with all “tests” in Reveille for IBM CMOD Multiplatforms, the tests may be combined with other tests and resources to build comprehensive monitoring schemes for the most demanding CMOD Multiplatforms implementations.
Reveille for IBM CMOD Multiplatforms not only observes the CMOD Multiplatforms environment, but also can be expanded to manage the extended business application built around the CMOD Multiplatforms implementation. This includes the ability to monitor partner REST, ODWEK, or web service applications, and the ability to monitor business application interfaces. Where CMOD Multiplatforms is integrated to business applications via direct database interaction, loosely coupled file movement, or REST endpoints and web services, Reveille provides a complete service level view of the entire business process. Reveille for IBM CMOD Multiplatforms also includes a full suite of infrastructure wizards to rapidly create application monitors for key integration points and application dependencies.
Every pre-configured test, by category
These are the tests Reveille ships out of the box for IBM Content Manager OnDemand. Supported: IBM CMOD Multiplatforms v9.5 and above.
Reachability of core CMOD servers
- Check connectivity of CMOD Library Server
- Check connectivity of CMOD Object Server
- Check connectivity of CMOD Database Server
- Check connectivity of CMOD ODWEK WAS Server
CMOD services, processes, disk, and WAS resources
- Check CMOD Services
- Check CMOD Server Status
- Check CMOD Server Process Status
- Check CMOD FTI Java Process Status
- Check CMOD Object Server Free Disk Space
- Check CMOD Storage Node arscache1
- Check CMOD Severity 1 Alert
- Check CMOD ODWEK WAS Heap Memory
- Check CMOD ODWEK WAS Thread Count
- Check CMOD ODWEK WAS Session Count
DB2 services, database health, logs, and alerts
- Check CMOD DB2 Database Services
- Check CMOD DB2 Database
- Check CMOD System Log
- Check CMOD Database Alerts
End-to-end ODWEK and IBM Content Navigator transactions
- Check ODWEK Login
- Check ODWEK Open Folder
- Check ODWEK Search Folder
- Check ODWEK Retrieve Document
- Check ODWEK Logoff
- Check IBM Content Navigator Login
- Check IBM Content Navigator Search Folder
- Check IBM Content Navigator Retrieve Document
- Check IBM Content Navigator Logoff
CMOD operational KPIs and response times
- Check CMOD Text Server Document Processing
- Check CMOD Text Server Documents or Batches Waiting
- Check CMOD Library Server User Activity
- Check CMOD Library Server Cache Activity
- Check CMOD Object Server Free Disk Space
- Check CMOD Failed User Logins
- Check CMOD Application Group Query Response Time
- Check CMOD Report Load Activity
- Check CMOD Resource Retrieval Response Time
- Check CMOD Document Retrieval Response Time
- Check CMOD Failed Loads
- Check CMOD Storage Object Create Time
- Check CMOD FTI Queue Count
- Check CMOD FTI Queue Age
Tivoli Storage Manager volumes, pools, and node activity
- Check TSM Alert Status
- Check TSM Database
- Check TSM File Space
- Check TSM Unavailable Volumes
- Check TSM Error Volumes
- Check TSM Scratch Volumes
- Check TSM Storage Pool
- Check TSM Migration Activity
- Check TSM Activity
- Check TSM Node Space and Files
- Check TSM Node Performance
REST API document, folder, and search operations
- Ping CMOD REST- No Signature
- Ping CMOD REST- Signature
- List Folder Details
- Add Document
- Search Folder
- Search Folder with SQL Query
- Retrieve Document
- Update Document
- Delete Document
- Check Transforms
- Check Application Groups
Client login availability for CMOD interfaces
- Check CMOD IBM Content Navigator Login
- Check CMOD ODWEK Login
CMOD dashboard metrics
Example metric capabilities
- Tracking of CMOD Multiplatforms Text Server Processing
- Tracking of CMOD Multiplatforms Library Server Performance
- Tracking of CMOD Multiplatforms TSM activity
- Tracking of CMOD Multiplatforms Processing Exceptions
- Tracking of CMOD Multiplatforms Library Server User Activity
- Tracking of CMOD Multiplatforms Library Server Cache Activity
- Tracking of CMOD Multiplatforms REST App Server Performance
- Tracking of CMOD Multiplatforms ODWEK App Server Performance
Out-of-the-box metric comparisons
- Maximum or Minimum
- Numeric Range
- Percentage Change
- Average
- Dynamic Thresholds from Machine Learning Forecast
- Number of Occurrences
- Last N Times
- Visual Basic (VB) .NET expressions
CMOD User Analytics
Reveille gathers this information through patented collectors.
- Continuously observe the actual based user experience from your IBM CMOD investments.
- Communicate user activity and user adoption information through dashboards, reports and notification processes.
- Rapidly identify user response time service level issues.
- Detect suspicious or abnormal user behavior indicating a possible content access breach from insider threats.
- Reduce mean time to threat detection and time to respond with leading endpoint detection solution integration options such as OpenText EnCase Endpoint Security or Microsoft Defender for Endpoint.
What CMOD teams use Reveille for
How can we reduce the amount of manual observation and execution of manual checklists for monitoring CMOD Multiplatforms?
Reveille eliminates CMOD Multiplatforms application ‘babysitting’ — the constant observing, tracking, and communicating that manual checklists require. It also reduces the time spent opening incidents with the help desk after the fact, so incidents are historically tracked.
How can we know who accessed what document from what CMOD library server and when? How can we know when abnormal access has taken place?
Reveille captures the actual user activity of who accessed what document during what time period. That record assists with audit, compliance, and capacity planning reviews, and supports detecting abnormal security user access patterns.
How can we reduce the MTTR (Mean Time To Resolution) and ‘after the fact’ group problem determination meetings and conference calls?
Reveille proactively communicates degrading conditions when they happen. That reduces surprise impacts causing bridge calls that extend manual recovery workflows.
How can we collect key troubleshooting data during the critical moments after an event is detected?
Reveille collects information that is necessary for troubleshooting issues that is often challenging to obtain manually after the fact. The data is gathered during the critical moments after an event is detected rather than reconstructed later.
How can we objectively measure how the CMOD Multiplatforms application environment is performing? How can we have a baseline?
Reveille reports are created that answer questions like: How did we do today? This week or month? How are our KPI’s? Examples include dashboard metrics for Query Activity, Cache Activity, and Text Server Processing.
How can we implement quickly and leverage best practice monitoring?
Reveille has a large amount of “out of the box” components for CMOD Multiplatforms, and Reveille’s CMOD Multiplatforms monitor template jumpstarts monitor creation. The Reveille implementation team has deep IBM ECM experience.
How can we understand how CMOD REST based applications are performing and app adoption?
Reveille dashboard metrics gather baselines of CMOD Multiplatforms REST app operating performance. Reveille User Analytics objectively understands CMOD Multiplatforms REST based applications user transaction volumes, search hit counts, ‘hot’ content, query activity, and response times.
How can we plan capacity needs to handle user growth?
Reveille dashboard metrics gather baselines of CMOD Multiplatforms operating performance. Reveille User Analytics objectively understands CMOD Multiplatforms user transaction volumes, search hit counts, ‘hot’ content, query activity, and response times.
How can we spend more time on new application delivery and less time on production support in a constrained resource environment?
Reveille decreases the amount of time spent supporting the CMOD Multiplatforms. Customers typically see a reduced number of support tickets for CMOD Multiplatforms and shortened TTR for remaining, legitimate application issues. Coordination with IBM’s support resources is greatly enhanced.
How can we get a CMOD Multiplatforms specific application monitoring tool that does not require relearning of CMOD Multiplatforms interfaces, custom ‘integration’ and maintenance, and keeps pace with CMOD Multiplatforms platform advances?
Reveille also works ‘out of the box’ with IBM FileNet, IBM Datacap, OpenText Intelligent Capture and Kofax, and maintains currency with IBM ECM products. Reveille Software primary focus is content services platform (CSP) or ECM application management, user analytics, and detecting content access breaches.
Where this fits in your stack
Reveille for CMOD Multiplatforms, in conjunction with other Reveille infrastructure wizard tests, deliver unmatched, comprehensive monitors to track, diagnose, repair, and report the CMOD Multiplatforms-specific operational exceptions – with CMOD Multiplatforms specific metrics and user behavior visibility. Reveille’s agentless approach provides controlled capabilities beyond other agent-based techniques focused just on transaction segment response time. By adding Reveille User Analytics functionality to extend the Reveille server core, Reveille delivers complete monitoring of the CMOD Multiplatforms user activity (at the CMOD Multiplatforms application transaction level) and of the CMOD Multiplatforms platform. Reveille for CMOD Multiplatforms integrates with existing ITOM platforms (such as Splunk) and incident management systems (such as ServiceNow) to extend your existing IT investments.
Reveille is a IBM Business Partner. See also Reveille for IBM Content Manager OnDemand and the success story.
You’ve seen every test. Now see them against your environment.
A Reveille engineer will walk your CMOD estate, identify the highest-value monitors to deploy first, and outline a proof-of-value timeline.
Questions about our tests and metrics? kfox@reveillesoftware.com