Reveille for OpenText Content Management (Extended ECM) — the full technical overview.
Every pre-configured test, dashboard metric, and User Analytics capability Reveille ships for OpenText Content Management (Extended ECM). Published in full, no form required.
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What Reveille observes in OpenText Content Management (Extended ECM)
Reveille integrates with OpenText Content Management (Extended ECM) to provide a real-time dashboard that actively displays the health of the user experience and application processes. Reveille for OpenText Content Management (Extended ECM) monitors each key component to proactively diagnose and repair the cause of a problem. The Reveille platform offers AI machine learning (ML) algorithms to predict dynamic thresholds for reduced alerts from workload variations. The Reveille platform supports the model context protocol (MCP) for communication with AI assistants and AI agents. This continuous monitoring leads to an excellent end-user experience and a smoother operation of the business process supported by the Content Management (Extended ECM) implementation. Reveille supports on-premises and cloud operating OpenText Content Management (Extended ECM) environments.
As the only agentless monitoring system to integrate with Content Management (Extended ECM), Reveille for OpenText Content Management (Extended ECM) comes pre-configured with more than 70 Content Management (Extended ECM)-specific tests and over 115 metrics. These delivered tests are “application–aware,” meaning they are aimed at areas of Content Management (Extended ECM) known to need application monitoring and are designed to aid in the building of monitors for Content Management (Extended ECM) very rapidly. This baseline monitor can be extended leveraging tests from a pre-configured test library that covers Content Management (Extended ECM) related services such as Archive Center, Blazon, and Brava.
Reveille for OpenText Content Management (Extended ECM) can be expanded to manage the extended business application built around the Content Management (Extended ECM) implementation. This includes the ability to monitor partner REST or web service applications and the ability to monitor business application interfaces. Where Content Management (Extended ECM) is integrated to business applications via direct database interaction, loosely coupled file movement, or REST endpoint or WSDL-based Web Services, Reveille provides a complete service level view of the entire business process. Reveille for OpenText Content Management (Extended ECM) also includes a full suite of infrastructure wizards to rapidly create application monitors for key integration points and application dependencies.
Reveille auto discover builds dynamic monitors for OpenText Content Management (Extended ECM), configuring content server and administrator credentials, directory services servers, web application, directory services, REST API and web service API ports, content server components, and the OpenText version in use.
Every pre-configured test, by category
These are the tests Reveille ships out of the box for OpenText Content Management (Extended ECM). Supported: On-premises and cloud operating OpenText Content Management (Extended ECM) environments.
Reachability of every server tier
- Check connectivity of Content Server
- Check connectivity of Web Server
- Check connectivity of Database Server
- Check connectivity of Admin Server
- Check connectivity of Notification Server
- Check connectivity of AppWorks Gateway Server
- Check connectivity of Archive Server
- Check connectivity of FileStore
Core Content Server services, threads, and licensing
- Check OpenText Content Server Services
- Check OpenText Sockserv Thread Status and Activity
- Check OpenText LLServer Thread Status and Activity
- Check OpenText Sockserve Receiver Thread Status and Activity
- Check OpenText Distributed Agent Status and Activity
- Check OpenText System Object Volume Status
- Check OpenText System Object Index Partitions
- Check OpenText File Store Disk Space
- Check OpenText Log File Errors (such as OTDS, Thread, and Trace)
- Check OpenText License Status
- Check OpenText Directory Services
- Check OpenText Content Server REST Access
- Check OpenText AppWorks Gateway App Access
- Check OpenText Content Web Services Access
Synthetic REST node lifecycle transactions
- Check Content Server Login
- Check Create Node
- Check Retrieve Node
- Check Retrieve Node Content
- Check Update Node Information
- Check Delete Node
Database services, backups, and growth
- Check OpenText SQL Server Services
- Check OpenText Content Server Database
- Check OpenText Content Server Database Backup Date
- Check OpenText Content Server Database Transaction Log Backup Date
- Check OpenText Content Server Database Size
- Check OpenText AppWorks Gateway Database
Document retrieval timing across interfaces
- Check Livelink API: Retrieve Existing Document Content
- Check Content Web Service API: Retrieve Existing Document Content
- Check REST API: Retrieve Existing Document Content
Search services, agents, and index activity
- Check Search Status
- Check Search Agent Status
- Check Search Activity
- Check Search Slice Activity
- Check Search Index Activity
Brava viewing, licensing, and job processing
- Check Brava Availability
- Check Brava License Usage
- Check Brava Job Processor Status
- Check Brava Job Processor Queue
- Check Brava Job Processor Log
- Check Brava Viewer Display
- Check Brava Service Log
- Check Brava License Log
Blazon rendition queues and output directories
- Check Blazon Availability
- Check Blazon Queue Server Status
- Check Blazon Job Processor Queue Performance
- Check File Count for Rendition directories
- Check File Age for Rendition directories
- Check File Count for Versions directories
- Check File Age for Versions directories
- Check Windows Event Log for Blazon errors
Archive Center availability, storage, and API performance
- Check Archive Center Availability
- Check Archive Center Database
- Check Archive Center Services
- Check Archive Center Data Volume
- Check Archive Center Users Over Quota
- Check Archive Center Daily Write Performance
- Check Archive Center Daily Read Performance
- Check Archive Center Pools and Volumes
- Check Windows Event Log for Archive Center Errors
- Check Archive Center API Store, Retrieval, URL Link Retrieval, and Delete Performance
Directory services health, licensing, and jobs
- Check OTDS Availability
- Check OTDS Get Access Token
- Check OTDS Master Host Status
- Check OTDS Version
- Check OTDS License
- Check OTDS System Configuration Warnings
- Check OTDS JVM Status
- Check OTDS Safe List
- Check OTDS Partitions
- Check OTDS Jobs
- Check OTDS Audit Events
- Check OTDS Logs
- OTDS Session Cleanup
End-user and admin login paths
- Check Classic Login
- Check Smart UI Login
- Check Content Server Admin Login
- Check Archive Center Login
Extended ECM dashboard metrics
Example metric capabilities
- Tracking Content Server session activity and growth
- Tracking Content Server Database performance and growth
- Tracking Content Server interface (LL, REST, and Web Service) service levels and performance
- Tracking Search activity and performance
- Tracking Archive Center activity and performance
- Tracking SMART UI or Classic user activity and response times
Out-of-the-box metric comparisons
- Maximum or Minimum
- Numeric Range
- Percentage Change
- Average
- Dynamic Thresholds from Machine Learning Forecast
- Number of Occurrences
- Last N Times
- Visual Basic (VB) .NET expressions
Extended ECM User Analytics
Reveille gathers this information through patented collectors.
- Continuously observe the actual HTTP/HTTPS based user experience from your OpenText investments, including encrypted (SSL) based OpenText classic and SmartUI web, Archive Center HTTP/HTTPS Retrievals (such as from vendor invoice management (VIM) or SAP Archive Link interface), or custom REST based applications.
- Communicate user activity and user adoption information through dashboards, reports and notification processes.
- Rapidly identify user response time service level issues.
- Detect suspicious or abnormal user behavior indicating a possible content access breach from insider threats.
- Reduce mean time to threat detection and time to respond with leading endpoint detection solution integration options such as OpenText EnCase Endpoint Security.
What Extended ECM teams use Reveille for
How can we reduce the amount for manual observation / execution of manual checklists for monitoring Content Management (Extended ECM)?
Reveille eliminates Content Management (Extended ECM) application ‘babysitting’ — the observing, tracking, and communicating that manual checklists require. It also reduces the time spent opening incidents with the help desk after the fact, so incidents are historically tracked.
How can we know who accessed what document from what repository and when? How can we know when abnormal access has taken place?
Reveille captures the actual user activity of who accessed what document during what time period. That record assists with audit, compliance, and capacity planning reviews, and with detecting abnormal security user access patterns.
How can we reduce the MTTR (Mean Time To Resolution) and ‘after the fact’ group problem determination meetings/conference calls?
Reveille proactively communicates degrading conditions when they happen. That reduces the surprise impacts that cause bridge calls and extend manual recovery workflows.
How can we collect key troubleshooting data during the critical moments after an event is detected?
Reveille collects the information that is necessary for troubleshooting issues at the moment an event is detected. That data is often challenging to obtain manually after the fact.
How can we objectively measure how the Content Management (Extended ECM) application environment is performing? How can we have a baseline?
Reveille reports are created that answer questions like: How did we do today? This week or month? How are our KPI’s? Examples include dashboard metrics for total and active user counts; thread run times, queues, and request counts; Archive Center volume activity and performance; and Content Management (Extended ECM) client application transaction response times.
How can we implement quickly and leverage best practice monitoring?
Reveille has a large amount of “out of the box” components for Content Management (Extended ECM), and Reveille’s auto discover creates monitors in minutes. The Reveille implementation team has deep OpenText experience.
How can we plan capacity needs to handle user growth?
Reveille dashboard metrics gather baselines of Content Management (Extended ECM) operating performance. Reveille User Analytics objectively understands Content Management (Extended ECM) user transaction volumes, search terms, ‘hot’ documents, repository use, and response times.
How can we spend more time on new application delivery and less time on production support in a constrained resource environment?
The Reveille solution decreases the amount of time spent supporting the Content Management (Extended ECM) application. Customers typically see a reduced number of support tickets for Content Management (Extended ECM) and shortened MTTR for remaining, legitimate application issues, and coordination with OpenText’s support resources is greatly enhanced.
How can we get a Content Management (Extended ECM) specific application monitoring tool that does not require relearning of Content Management (Extended ECM) interfaces, customer ‘integration’ and maintenance, and keeps pace with Content Management (Extended ECM) platform advances?
Reveille also works ‘out of the box’ with Intelligent Capture, InfoArchive, and Documentum, meets with OpenText product management, and participates in product release beta programs (such as the OpenText Developer Cloud). Reveille Software primary focus is CSP/ECM application management, user analytics, and detecting content access breaches.
What can Reveille dashboard metrics measure for Content Management (Extended ECM)?
The dashboard metric capabilities expand Reveille’s agentless application monitoring into measurement of CSP/EIM operational key performance indicators (KPI’s). Reveille monitors can gather Content Management (Extended ECM) KPI’s for display and reporting in Content Management (Extended ECM) dashboards, including the ability to track site and server exception thresholds exposing high risk areas such as service delivery attainment, operational efficiency, and compliance issues. Additional metrics can be defined and added based on customer requirements.
Where this fits in your stack
Reveille for Content Management (Extended ECM), in conjunction with other Reveille infrastructure wizard tests, deliver unmatched, comprehensive monitors to track, diagnose, repair, and report the Content Management (Extended ECM)-specific operational exceptions — with Content Management (Extended ECM) specific metrics and user behavior visibility. Reveille’s agentless approach provides controlled capabilities beyond other agent-based techniques focused just on transaction segment response time. By using Reveille User Analytics functionality to extend the Reveille server core, Reveille delivers complete monitoring of the Content Management (Extended ECM) user activity (at the Content Management (Extended ECM) application transaction level) and of the Content Management (Extended ECM) platform. Reveille for Content Management (Extended ECM) integrates with existing ITOM platforms (such as Splunk) and incident management systems (such as ServiceNow) to extend your existing IT investments.
Reveille is a OpenText Solution Extension Partner. See also Reveille for OpenText Content Management (Extended ECM) and the success story.
You’ve seen every test. Now see them against your environment.
A Reveille engineer will walk your Extended ECM estate, identify the highest-value monitors to deploy first, and outline a proof-of-value timeline.
Questions about our tests and metrics? kfox@reveillesoftware.com