How a financial services giant put content services under one watch — observed, assured, self-healed.
An American multinational financial services corporation — millions of customers, 70,000+ employees — runs its document-centric business on Documentum and SharePoint. A home-grown monitor drained the ECM team with constant maintenance and still left blind spots. Reveille replaced it with agentless, out-of-the-box visibility across every platform, layer, and access — on-premises and in the cloud.
- Cross-platform: Documentum, SharePoint, SharePoint Online, OneDrive
- Transaction-level diagnosis across every ECM layer
- Sensitive-access auditing for SOX & GDPR Article 30
In a regulated, document-centric business, content services are the process
Investment, wealth, mortgage, and brokerage are heavy content businesses: collecting, storing, accessing, and collaborating on customer and company information is how work gets done. When content services slow or stall, productivity and customer satisfaction take the hit — and so does the bottom line.
To keep those processes available, the institution relied on a general-purpose, home-grown monitoring tool. It wasn’t meeting expectations and demanded constant maintenance — a steady drain on the ECM team — while still leaving blind spots in operating metrics, user activity, and access to sensitive information. With thousands of distributed users, more than a dozen Documentum sites, and a SharePoint-to-SharePoint-Online migration underway, the team needed an enterprise solution that required less upkeep, delivered more out of the box, and could see across every platform at once — without months of custom development, and while reusing their existing incident-management and trouble-ticket processes.
From a home-grown tool they maintained to one watch that maintains itself
Reveille replaced a custom monitor that drained resources and saw one platform at a time with agentless, out-of-the-box observability across the whole content estate — on-premises and in the cloud.
What Reveille actually does across the content estate
Not a general-purpose health check. Reveille monitors, alerts, self-heals, and reports across the full ECM stack — every platform, every layer, and every access to sensitive content.
One view, every platform
- Documentum environments & sites
- SharePoint, SharePoint Online & OneDrive
- Agentless — on-premises and private cloud
- Feeds existing incident & trouble-ticket workflows
Where in the stack?
- Surfaces every ECM layer: app, transaction, load balancer, content server, database, file systems
- CMIS instance metrics — memory, threads, sessions, response times
- Separates real-user from robot-generated activity
See what’s actually used
- Measures adoption and usage per application instance
- Flags low-activity sites to decommission
- Gauges user impact of cloud migration
Watch every access
- Monitors for abnormal/suspicious access to sensitive data
- Can auto shut down suspicious domain-user access
- Audit reports for SOX & GDPR Article 30
What the change was worth
No headline invoice — the value showed up as reclaimed engineering time, one cross-platform view, audited sensitive content, and a content estate ready to move to the cloud on its own schedule.
For a regulated, document-centric business, monitoring isn’t IT hygiene — it’s productivity, security, and the bottom line.
Based on a real Reveille customer — an American multinational financial services corporation running OpenText Documentum and Microsoft SharePoint. Outcomes reflect the customer’s reported results.
Common questions
What did this financial institution’s ECM environment look like before Reveille?
How does Reveille give cross-platform visibility and pinpoint problems?
How does Reveille help with content security and regulatory compliance?
What was the business value?
Content services run a regulated business. Reveille makes sure they hold.
See what continuous Content Observability looks like across your own ECM, IDP, and automation platforms — on-premises and in the cloud.