How a multinational investment bank put document capture under one watch — observed, assured, self-healed.
Every shift began with Help Desk staff manually logging into each service to confirm capture was healthy — yet failures still surfaced after the checklist, landing on users as trouble tickets. Reveille replaced the manual routine with continuous monitoring that catches issues first. The result: roughly $200,000 saved in year one and an 80% drop in user-generated tickets.
- Continuous monitoring of processes, batches, export, and fax intake
- Detects errors before users are impacted
- Automated tickets fed to the systems-management solution
The health check ran once a shift — the failures didn’t keep that schedule
Document capture had to be available every shift, so each one started with Help Desk personnel working an applications checklist, logging into every service by hand to confirm things were running. It was thorough — and point-in-time.
Problems that began after the checklist was complete went unseen until they reached users, who discovered them and opened trouble tickets. Management wanted the opposite posture: proactively identify, diagnose, and repair scanning, indexing, and export issues before production was affected — and bring down the volume of user-generated tickets. The manual routine couldn’t do that. Across 24 servers and more than 500 terabytes, no one had a continuous, high-level view of whether capture was actually healthy between checks.
From a manual checklist every shift to one continuous watch
Reveille replaced point-in-time, by-hand checks with continuous monitoring across the whole capture estate — and moved the team from finding out about failures to being warned about them first.
What Reveille actually does across IDP & document capture
Not a once-a-shift checklist. Reveille monitors, alerts, self-heals, and reports across the application and content layer document capture runs on — continuously, and ahead of the user.
Continuous coverage
- Application processes and status
- Batches and processing
- Connected repositories for export
- Incoming fax submissions
Catch it before users do
- Detects errors before users are impacted
- Surfaces scanning, indexing, and export issues
- Flags production issues before broad effect
Routed to the support team
- Automated tickets on a detected capture issue
- Feeds the systems-management solution
- Alerts before there’s a broad production effect
Insight that improves operations
- Automated monitoring results across the estate
- Used to improve document-capture operations
- A continuous, high-level view between checks
What the change was worth
The bank’s own reported results, first year of implementation — fewer tickets, real savings, and a capture operation that improves from the data Reveille produces.
“In the first year of implementation, Reveille saved us approximately $200,000 and continues to reduce trouble tickets generated by our users by 80%. We use the automated monitoring results from Reveille to improve our document capture operations.”
— A multinational investment bank & financial services holding company. Figures are the customer’s own reported results.
One watch worked here — across every major IDP & capture platform
This story ran on one estate, but the blind spot is the same everywhere: capture and IDP fail quietly, between checks, at the handoffs into ECM. Reveille brings hundreds of prebuilt, capture-aware tests to the platforms enterprises actually run.
Running IDP into ECM as one pipeline? See Reveille for Intelligent Document Processing for end-to-end coverage across the handoff.
Common questions
What did this document-capture environment look like before Reveille?
What does Reveille monitor across IDP and document capture?
Which IDP and capture platforms does Reveille support?
What was the measurable business value?
Document capture feeds every downstream process. Reveille makes sure it holds.
See what continuous Content Observability looks like across your own ECM, IDP, and automation platforms.