The content layer you’re accountable for — observed, assured, self-healed.
Reveille pioneered Content Observability — continuous visibility and Service Level Assurance for every Enterprise Content Management (ECM), Intelligent Document Processing (IDP), and automation platform you operate. An independent layer, loyal to you rather than the platform — so you can stand behind end-to-end SLAs you don’t fully control.
- Cloud, hybrid & on-prem
- Configure, not code
- Independent of any single platform
Every platform dashboard is green. The workflow still broke.
You can monitor your infrastructure. What you can’t see is what happens to the content — the documents and transactions moving across the platforms you operate. As that content moves to vendor-owned clouds, the visibility you used to have moves with it. Every console reads 99.99%. The handoff between two of your systems failed silently — and it still lands on your desk.
Platform SLA ≠ workflow SLA
A cloud availability number means the API endpoint responded — not that a document was captured, classified, routed, and committed end to end. Most of what breaks is integration, handoff, schema-drift, quota, and credential failures that never reach a vendor status page.
Silent failures are the expensive kind
A content failure rarely arrives as a clean IT ticket. It surfaces as a leadership escalation, a breached SLA, or a misrouted record that becomes a compliance event — by which point the damage is downstream, the war room is forming, and it’s yours to explain.
Vendors grade their own homework
You’re asked to attest to end-to-end SLAs on platforms you don’t operate — measured by the same vendors selling them. Reveille is the verification of your vendor’s service levels that your vendor doesn’t write — an independent layer, loyal to you rather than the platform.
From firefighting to assurance — across every platform you own
Reveille watches the applications, platforms, infrastructure, and integrations behind your content workflows — through local or sidecar collectors that understand ECM/IDP transaction semantics, not just whether an endpoint responded. It monitors, alerts, self-heals, and reports across the cross-vendor handoffs where most failures actually live, so issues are caught at the earliest signal and SLAs hold.
Early Warning Across the Stack
Earliest-warningCatch issues across applications, platforms, infrastructure, and integrations — before they become user tickets or leadership escalations. 1,000+ purpose-built tests know what a healthy repository check, capture job, process stage, and integration handoff actually look like.
Service-Level Assurance & Reporting
SLA evidenceService Level and System Availability computed against your target, minimum, and allowed-downtime thresholds — with monitor, group, and incident-by-resource breakdowns. Reporting that holds up under scrutiny, because the measurement is authored by Reveille, not the platform reporting on itself.
Signal, Not Noise
Less alert fatigueAI/ML-powered anomaly detection (Prophet and Neural Prophet) replaces static thresholds with dynamic ones, so you see real risk instead of a flood of false positives — and the signal flows into the tools your team already uses.
Self-Healing & Faster Resolution
Automated remediationThreshold-based remedial actions resolve recurring failure patterns automatically — including across vendor boundaries native tooling can’t reach — and open, update, and close tickets in ServiceNow, Jira, or your PSA as service levels recover. Most issues never reach the queue. No war rooms, no fire drills.
The Service Level evidence your platform can’t produce on itself
Reveille computes Service Level and System Availability against your target, minimum, and allowed-downtime thresholds — with monitor, group, and incident-by-resource breakdowns. An independent record your auditors and leadership can rely on, built on 1,000+ purpose-built tests that understand ECM/IDP transaction semantics, not just whether an endpoint responded.
Every system, every handoff, one observability layer
Content moves across the stack you own — capture, ECM repositories, automation and integration, archive — and the failures that hurt live in the handoffs between vendors. Reveille watches every system and boundary, then alerts and self-heals before a silent failure becomes an escalation.
Platform SLA is not workflow SLA. You’re the one who has to prove the difference.
Reveille measures the workflow end to end — and gives you the independent evidence to stand behind it to leadership, auditors, and the business.
The cost of waiting is paid every quarter the stack is unobserved
“In the first year of implementation, Reveille saved us approximately $200,000 and continues to reduce trouble tickets generated by our users by 80%. We use the automated monitoring results from Reveille to improve our document capture operations.”
Built to deploy into the stack you already run
A zero-footprint, “configure, not code” layer that watches the application and content layer without changing the state of — or holding a persistent connection to — the target system. Cloud-native by design, deployment-agnostic by choice.
Where it runs
- AWS, Microsoft Azure, and Google Cloud — or on-prem, private, and hybrid from one console
- Sidecar collectors in Amazon
EKS, AzureAKS, and RedHatOpenShift - Zero-footprint, no persistent connection to the target platform
- TLS 1.3 on Windows Server 2022 / 2025
Into the tools you use
- 170+ REST API methods with
OAuth 2/ OpenID authorization - Splunk, Datadog, ServiceNow, PagerDuty, BigPanda, Jira, Teams, Slack
- OpenTelemetry-compliant tooling (Honeycomb, New Relic)
- AWS CloudWatch / SNS, Azure Monitor / Sentinel, Microsoft Power BI
How it finds issues
- 1,000+ purpose-built tests across ECM, IDP, and automation platforms
- Dynamic thresholds from open-source
ProphetandNeural Prophet(MIT) - Runs behind your firewall or in your Cloud AI — no vendor ML lock-in
- Self-healing remediation across vendor boundaries; separately licensed AI
How it stays safe
- Passive, out-of-band User Analytics — not a proxy; no passwords captured
- Deploys in-tenant; your content never leaves your cloud boundary
SAML 2.0SSO certified with Azure Entra ID, Okta, Ping Identity- Scheduled static & dynamic penetration testing to OWASP guidelines
Supported Platforms
Broadest coverage in the industry
Reveille for IT Ops & platform owners, answered
What is Reveille for IT Ops & Platform Owners?
We already use Splunk, Datadog, or New Relic. Why add Reveille?
Our platforms moved to the cloud. Doesn’t the vendor handle monitoring?
How does Reveille help me stand behind SLAs on platforms I don’t fully control?
Will Reveille just add more alert noise and another console to watch?
What can Reveille actually self-heal?
Is Reveille secure enough to deploy across our platforms?
How is Reveille deployed, and how much work is it to stand up?
The content layer is where your business runs. Reveille makes sure it holds.
See how Reveille gives IT Ops and platform owners early warning, SLA evidence, and self-healing across every platform you operate — with the data to prove it.