These use cases are based on real customer environments and recurring operational problems — not theoretical scenarios. Watch the video and dive into details in the article below. Assure business-critical processes powered by Documentum with Reveille.
1. Database Connectivity Errors That Precede a Documentum Crash
One of the most dangerous Documentum issues is also one of the quietest.
In many environments, a specific database connection error appears in the Documentum Content Server logs hours before the server ultimately crashes.
Teams often miss it because:
- The system is still technically “up”
- Users haven’t complained yet
- Log reviews are manual and infrequent
How Reveille Helps
- Continuously monitors Documentum log events
- Detects known database connection error patterns
- Alerts teams before the crash occurs
- Automatically executes a proactive action, such as restarting the Documentum service
This doesn’t permanently fix the root cause — but it prevents immediate business impact and buys critical time for investigation.
This is a core example of moving from reactive firefighting to preventive operations.
2. Excessive Active Session Counts That Degrade Performance
Documentum performance often degrades gradually — especially as active session counts climb beyond expected thresholds.
This can be caused by:
- Increased user load
- Application server issues
- Sessions not closing correctly
- Downstream services failing
The result is higher CPU usage, increased memory pressure, and slower response times.
How Reveille Helps
- Tracks active session counts over time
- Correlates session growth with CPU and memory usage
- Visualizes trends through Documentum performance dashboards
- Flags abnormal behavior before users feel the slowdown
From there, Reveille can trigger proactive actions, such as restarting application services or executing scripts to stabilize the environment.
Related insight:
👉 Why ECM Performance Issues Are Often Invisible Until It’s Too Late
3. Full-Text Indexing Backlogs and Explore Queue Failures
When full-text indexing isn’t working correctly, the business impact is immediate:
- Documents aren’t searchable
- Content appears “missing”
- Users lose confidence in the system
A common indicator is a steadily increasing Explore indexing queue that never drains.
How Reveille Helps
- Monitors Explore pending index counts
- Detects when queues exceed acceptable thresholds
- Visualizes indexing health directly in dashboards
- Automatically restarts the Explore service when necessary
In many cases, this resolves issues caused by:
- Locked documents
- Memory leaks
- Stalled indexing processes
Instead of discovering the problem through user complaints, teams can resolve it before search failures occur.
4. End-User Transaction Performance Degradation
Even when servers are running and queues are processing, Documentum can still feel slow to users.
This often shows up as:
- Increased transaction response times
- Slower Webtop or custom UI interactions
- Backend query delays
How Reveille Helps
Reveille monitors:
- End-user transaction times
- Network traffic between Documentum components
- DQL query performance
- Database query response times
When performance drops below defined thresholds:
- Teams are alerted automatically
- Performance dashboards provide immediate context
- Automated reports (KPI, SLA, performance summaries) can be generated and sent to stakeholders
This gives IT leaders the data they need to justify additional resources or architectural changes — instead of relying on anecdotal complaints.
Rela
From Monitoring Documentum to Preventing Business Impact
What these four issues have in common is timing.
Documentum almost always tells you something is wrong before users notice — but only if you’re looking in the right places, with the right context.
Reveille enables teams to:
- Detect Documentum failures early
- Automate known remediation steps
- Reduce MTTD and MTTR
- Protect SLAs and business processes
- Move from reactive support to proactive service assurance
Want to See This in Action?
The demo video above walks through each of these scenarios live inside a Documentum environment — including dashboards, alerts, and proactive actions.
If Documentum is critical to your organization, waiting for users to report issues is no longer acceptable.
