by Reveille | Jul 22, 2020 | Blog
Unacceptable service and performance levels remain one of the biggest challenges for ECM delivery teams. Unfortunately, most don’t know there’s an issue until a user opens a support ticket, an internal developer contacts the ECM team, or business management escalates...
by Reveille | Jul 15, 2020 | Blog
Whether you’ve spent months preparing for and rolling out a new enterprise content management (ECM) platform or are trying to measure how effective your current ECM platform is – user analytics and the supporting metrics are key. You need to make sure your...