Reveille customers already know the value of having a zero footprint plattform for observing, monitoring and ensuring service level assurance of intelligent automation based solutions built with IDP, ECM ,and RPA platforms. But the choice of support plan—Standard Maintenance or Premium Support—can make all the difference in how confidently you deliver uninterrupted service to your users.
Beyond Problem Resolution—Proactive Optimization
Premium Support isn’t just about fixing problems faster; it’s about preventing them in the first place. Customers benefit from:
- Annual Reveille health check to assess system performance and identify areas of risk.
- Upgrade assistance and tuning recommendations to ensure your environment runs at peak efficiency.
- Access to expert guidance on optimization strategies tailored to your business processes.
These services transform support from a reactive safety net into a proactive assurance strategy.
Always-On Coverage
With Premium Support, you’re never left waiting. Standard Maintenance is available Monday through Friday, 8:30–5:30 local time. Premium Support, however, provides 24×7×365 coverage, ensuring that whenever issues arise Reveille is there to assist. If your business applications have 24x7x365 coverage, your supporting observability platform should mirror that expectation.
Services When You Need Them To Drive More Value
Premium Support also includes 10 consulting incidents per year for analysis, design, development, configuration, testing, or training. This allows your team to directly leverage Reveille expertise without needing to contract separate engagements—saving both time and budget.
On top of that, Premium Support customers get access to Reveille.Enable, the online learning management system, giving teams the ability to continuously upskill and maximize the value of their investment.
Why Premium Support Matters
When you compare the two support options, Standard Maintenance ensures defect support, feature request submissions, and product updates—but Premium Support delivers an ‘white glove’ assurance layer that aligns with how mission-critical these intelligent automation platforms truly are. The difference comes down to confidence:
- Confidence that help is available any time, day or night.
- Confidence that your environment is continuously optimized.
- Confidence that your team has the tools and expertise they need to succeed.
And here’s the real bonus: when you add up the annual health checks, upgrade assistance, consulting hours, and training access, the total financial value comes to well over $15,000. And that does not include the time savings for your team! But that’s not the price tag of Premium Support—it’s simply the level of benefit you receive. For organizations where downtime means lost productivity, missed SLAs, or compliance risk, Premium Support isn’t just an upgrade—it’s peace of mind at a fraction of the cost.
Interested in learning more? Contact our support team today!
