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Avoiding SLA Penalties: The Business Case for Service Level Assurance

Avoiding SLA Penalties: The Business Case for Service Level Assurance

by Reveille Software | Oct 3, 2025 | Blog, Reveille Platform

Introduction: The High Cost of SLA Failures For enterprises and service providers alike, Service Level Agreements (SLAs) are more than contractual obligations—they are promises of availability, performance, and compliance. Missing an SLA doesn’t just mean unhappy end...
Why insurance organizations need purpose-built management for ECM, IDP, and RPA platforms

Why insurance organizations need purpose-built management for ECM, IDP, and RPA platforms

by Reveille Software | Sep 24, 2025 | Blog, Insurance

Insurance firms live or die on seamless, accurate document processing, rapid claims adjudication, and iron-clad audit trails. Behind the scenes, those capabilities depend on content, document, and process platforms (ECM, IDP, RPA) operating reliably, securely, and in...
Troubleshooting Tungsten TotalAgility OCR & Document Classification Failures

Troubleshooting Tungsten TotalAgility OCR & Document Classification Failures

by Reveille Software | Sep 18, 2025 | TotalAgility

Tungsten TotalAgility (TTA) is one of the most powerful intelligent automation platforms for document processing. From invoice capture and loan origination to insurance claims and customer onboarding, TTA helps organizations extract, classify, and route critical...
OpenText Capture Troubleshooting: Tips, Challenges, and a Smarter Path Forward

OpenText Capture Troubleshooting: Tips, Challenges, and a Smarter Path Forward

by Reveille Software | Sep 11, 2025 | OpenText Capture

OpenText Capture is critical to automating how organizations handle incoming documents, extracting key data, and feeding downstream processes. From accounts payable and claims processing to onboarding and compliance workflows, Capture plays a vital role in keeping...
Reveille MCP: Unlocking Service Level Assurance With Model Context Protocol

Reveille MCP: Unlocking Service Level Assurance With Model Context Protocol

by Reveille Software | Sep 5, 2025 | AI & ML, Reveille Platform

Content isn’t just data—it’s the lifeblood of customer transactions, compliance, and operational efficiency. Platforms like Hyland, OpenText, IBM, Microsoft, ABBYY, Tungsten, and more all process mission-critical documents every second of every Content isn’t just...
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