Notify a Support Group's On-Call Employees

Support groups for On-Call employees should be notified when there is a message that is set to generate to a specific group through e-mail.   

To notify a support group’s on-call employees:

1. Click Administration > Support Groups in the Left Navigation Pane. The Groups Administration page is displayed.
2. Click Notify in the row of the Group to be notified. The Notify a Support Group page is displayed.

Note: If the support group you want to page is not listed, you need to add the support group to the system. See Adding Support Groups for more information.

3. Provide the following information:
• The Group drop-down displays the Support Group you selected. You can maintain that selection or make another selection.
• In Email Subject, enter the pager number or the subject of your e-mail message.
• From the Support Level drop-down list, select the type of group you want to notify.
• In Email / Page Text, enter the e-mail message or the page text. As you enter the text, the number in Text Length tracks the number of characters entered in the field.
4. Click Send Notification.  The group's name and time of notification are displayed at the top of the page. Any errors that occurred will also be displayed.
5. Click Close. You are returned to the Employee Administration page.