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About the Kofax Capture Wizard

The Kofax Capture Wizard helps you create Kofax Monitors for the Kofax Capture environment to:

  • Manage the up-time/availability of the Kofax Capture system.
  • Understand Kofax document processing levels.
  • Enable collection of SLA metrics.
  • Isolate and resolve problems quickly.

The Kofax Capture wizard enables you to rapidly build a comprehensive Monitor for the Kofax Capture environment.

Kofax Wizard Capabilities

A high-level summary of wizard capabilities for each Kofax Wizard component is listed below.

Connectivity (Kofax platform machines available)

  • License servers can be pinged.
  • Module servers (any host on which a module is running) can be pinged.
  • Database server can be pinged.
  • KCN and ACI servers can be pinged.

Platform (Kofax platform available to process work)

  • License service is responding to license requests.
  • SNMP is returning MIB counter values for Kofax Capture.
  • File folder cache is accessible (Local or UNC Path to directory).
  • Replication file path is accessible (Local or UNC Path to directory).
  • KCNS or ACIS web server is serving web pages.
  • KCN or ACI Service is functioning.
  • Check Kofax Capture Server Services.
  • Log files size is too large (Local or UNC Path to files).
  • Capture Server free disk space is too low.

Database (Kofax database available)

  • Kofax Capture Database is responding to query.
  • Check if database services are running (For Databases on Windows OS only).

Capture Metrics (Kofax operational throughput and exceptions)

  • Batch time in system is too long.
  • Batch count for overall system is too high.
  • Un-attended modules are processing work too slowly.
  • Applications are processing work too slowly.
  • Queue counts are too high or too low.
  • KCN Server Queue count with ‘in progress’ status is too high

Capture Licensing (Kofax license usage)

  • Number of licenses in use is too high.

Remote Site (Kofax Remote site availability, currency, and processing)

  • Remote Site can be pinged.
  • Remote site checked in near the expected time based on the synchronization settings.
  • Remote site has successfully downloaded batch classes within the configured polling interval
  • Batch count is too high.

Email Import Connector (Email server availability, currency, and processing)

  • Ping Email server.
  • Import Connector Email Service is running.
  • Check Mail Box for number of items.

Web Services Import Connector
(Web Service availability, currency, and processing)

  • Ping Web Service Server.
  • Import Connector Web Services is responding and running.
  • Import Connector Web Services is running.
  • Number of XML error files in \Error directory.
  • Connect through Web Service.

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