About the Kofax Communication Server Wizard

The Kofax Communication Server Wizard helps you create Kofax Monitors for the Kofax Communication Server environment to:

• Manage the up-time/availability of the Kofax Communication Server system.
• Understand Kofax Communication Server processing levels.
• Enable collection of SLA metrics.
• Isolate and resolve problems quickly.

The Kofax Communication Server wizard enables you to rapidly build a comprehensive Monitor for the Kofax Communication Server environment.

---

Kofax Communication Server (KCS) Capabilities

A high-level summary of wizard capabilities for each Kofax Communication Server component is listed below.

Connectivity (KCS platform machines available)

• KCS TCOSS servers can be pinged
• KCS TC/LINK servers can be pinged
• KCS Mail/Message servers can be pinged

Platform (KCS platform available to process work)

• Check KCS platform services
• Check KCS web interface services
• KCS Server free disk space is too low
• Check Mail/Message services connected
• Check KCS Tandem Server disk status
• Check KCS Tandem Server disk blocks
• Check KCS Tandem Server monitor time

Database (KCS databases available)

• Check KCS monitoring database
• Check KCS TC/Report database
• Check KCS TC/Probe database
• Check if database services are running (For SQL Server Databases on Windows OS only)

Communication Server Metrics (Operational throughput)

• Check KCS message queue is too high or too low
• Check KCS messages are processing too slowly
• Check KCS message queue for number of pages is too high

Communication Server Licensing (License usage)

• Number of license registrations in use is too high or too low

Application Servers (KCS applications server health and operation)

• Check KCS application server status
• Check KCS number of running applications
• Check KCS number of stopped applications

Applications (KCS applications health and operation)

• Check KCS application status
• Check KCS application message rate is too low
• Check KCS application message count is too high

Messaging Servers (KCS message server health and operation)

• Check KCS message server number of user sessions is to high
• Check KCS message server number of tech files is too high or too low
• Check KCS message server percentage of tech files in use is too high or too low
• Check KCS message server number of send orders is too high
• Check KCS message server percentage of send orders used is too high
• Check KCS message server percentage of messages used is too high or too low
• Check KCS message server mail system size is too high
• Check KCS message server percentage of mail system size is too low
• Check KCS message server number of broadcast jobs is too high or too low
• Check KCS message server percentage of unconfirmed short term archive entries is too high
• Check KCS message server percentage size of unconfirmed archive entries is too high
• Check KCS message server number of address book entries is too high or too low
• Check KCS message server percentage of address book entries is too high or too low
• Check KCS message server number of user store entries used is too high or too low
• Check KCS message server percentage of user store entries used is too high or too low
• Check KCS message server number of unread messages for a user is too high
• Check KCS message server status of a channel
• Check KCS message server mode of a channel
• Check KCS message server number of defined channels is too high or too low