Service Level Analysis Report Sample Template

The following is the sample template for the Service Level Analysis Report, which can be processed using the Batch Reports Utility. The Service Level Analysis Report can also be processed through the Reveille™ User Console by selecting Configurations and SLA Reporting Module. 

See the Reveille User Console Online Help for more information on the Service Level Analysis Report.

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; SLA Report Sample Template

;

; DateTime Examples include:

; 11/15/2010 (a specific date)

; 11:30:59 PM (a specific time)

; 11/15/2010 11:30:59 PM (a specific datetime)

; <%=datetime%> (current datetime variable)

; <%=date%> (current date variable)

; <%=time%> (current time variable)

; <%=Month+-n%> (current date +- n Months, ex. <%=Month-1%>)

; <%=Day+-n%> (current date +- n Days, ex. <%=Day-15%>)

; <%=Hour+-n%> (current time +- n Hours, ex. <%=Hour-6%>)

; <%=Minute+-n%> (current time +- n Minutes, ex. <%=Minute-30%>)

;

; NoPageLinks=true (no links to menu tabs)

; NoPageLinks=false (links to menu tabs)

;

[Report]

Report=SLA

NoPageLinks=true

Monitor=DemoMonitor

;Start / End Dates

StartDate=<%=Month-1%>

EndDate=<%=Date%>

;Start / End Times

StartTime=12:00:00 AM

EndTime=11:59:59 PM

;Start / End Exclude Dates (optional)

StartExclude=

EndExclude=

;Service Level Target, Minimum, Precision (0, 0.9, 0.99, 0.999)

SLAYellow=98

SLARed=96

SLAPrecision=0

;Availability Target , Minimum, Precision (0, 0.9, 0.99, 0.999)

AvailYellow=98

AvailRed=96

AvailPrecision=0

;Target Resolution Time

TTRYellow=15

TTRRed=60

[EMail]

To=user1@mycompany.com;user2@mycompany.com

From=reveille@mycompany.com

Subject=<%=Report%> Report for Monitor <%=Monitor%>

Comments=This report was generated by the batch report process.

;Set to use a DNS address other than ComputerName in email link

DNSName=

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