12 Key Areas and Metrics

Performance OPtimization

The Reveille Difference

ECM Performance Optimization:

12 Key Areas and Metrics

KEY AREA AND METRICWITH REVEILLEWITHOUT REVEILLE
ECM Application AvailabilityEarly warning of developing issues.
Issue notifications, both internal and to cloud provider.
Objective reports on content services application availability from user perspective.
User complaints about application outages.
Reactive not proactive.
Informal evidence to explain issue to cloud provider.
ECM Application Response TimeEarly warning of developing response time issues.
Notifications, both internal and to cloud provider.
Response time dashboards.
Objective reports on system response times.
User complaints about system response times.
Reactive not proactive.
Informal evidence to explain issues to cloud provider.
Minimal evidence for application selection
ECM Resource ConsumptionPerformance base lines available.
Performance Reports.
Performance Dashboards Available.
Information available to define Cloud System Requirements
No base line for application and system performance.
Minimal performance reports focused on content services.
Over designing requirements for new cloud system
User License ConsumptionUnderstand system use, user volumes, access times, types of activity etc.
Reports on system Usage.
Right size user licensing needs.
Little understanding of system usage.
No ability to track usage throughout the day.
Point in time manual review and analysis of audit logs and app server logs.
User AdoptionUnderstand system use, user volumes, access times, types of activity, search details etc.
Reports on application adoption and system usage.
Understand application uptake and prioritize cloud migration.
Little understanding of system usage
Minimal ability to track application usage throughout the day
Use ad hoc feedback and best guess to infer application use
User Device TypesReveille allows tracking of browser type
Reveille allows tracking of device type
Details on security risk of using outdated browsers
Understanding of device types accessing ECM applications for better device support planning and investment
Capture OperationsEarly warning of capture issues
Capture process visibility via Dashboard
Batch Process Reporting
Automated capture exception recovery
User complaints about content not available for document driven tasks
No knowledge when content is not released to the cloud
Reactive to batch processing issues
Manual capture process exception recovery
Repository OperationsEarly warning of performance issues
System performance and usage dashboards with threshold notifications
Reports on system performance and usage
User complaints about system performance
Lack of information on content search, content processing and retrieval patterns
Behind the curve on issue response
Application IntegrationsEarly warning of performance issues
System performance and usage dashboards
Reports on system performance and usage
User complaints about system performance
Lack of information on content processing and storage
Behind the curve on issue response
Suspicious Content AccessUnderstand system is use, user volumes, access times, types of activity
Flag unusual behavior
Raise event/case in security endpoint apps or SIEM
Little understanding of system usage patterns
Unable to track content security breaches
No ability to track user transaction patterns throughout the day
API OperationsUnderstand system use, user volumes, access times, types of activity
Reports on API usage
Audit and Charge Back Report
Little understanding of system usage
Little understanding of API usage
Unable to objectively cross charge

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