By Brian DeWyer, Reveille CTO
Digital Transformation remains one of the top strategic priorities for enterprise CIOs – and the pressure to shift more manual workflows and processes into the digital realm has grown considerably from pandemic demands and the sudden need to accommodate millions of remote workers. As Microsoft CEO Satya Nadella said recently, “we’ve seen two years of digital transformation in two months.”
To facilitate this journey, organizations across the spectrum of industries are rushing to adopt a range of public, private, and hybrid cloud services. But as the age-old management mantra counsels us, “you can’t manage what you can’t measure.” And when it comes to making your transition to the cloud, there are no shortage of metrics that can be measured. The question is which ones are the most relevant and meaningful to your business?
ECM Cloud readiness metrics help to establish a useful baseline that enable organizations to manage a range of measurable business outcomes – whether it’s the ability to gauge user-client expectations, assess the efficacy of your ECM Cloud provider SLA’s, or identify post-Cloud deployment application management targets.
To this end, Reveille helps identify, gather and implement key ECM Cloud ready metrics to reduce your ECM Cloud planning, migration, and deployment risks and achieve improved visibility to know where you stand with your ECM application users.
These insights provide tangible benefits that are invaluable when communicating with senior management and key client business application owners. They can also increase the trust, credibility, and accountability of the content services team as they migrate ECM applications to Cloud ECM services.
The business value is not the ECM Cloud ready metric itself. Rather, its value lies in its ability to help communicate those key metrics that will accelerate your analysis capabilities so you can better prioritize your ECM Cloud migration projects, improve the quality of your Cloud content services delivery, and ultimately lower your total cost of ownership. The ECM Cloud ready metrics not only reduce your ECM migration project risk, but they provide ongoing objective visibility of ECM Cloud services health, adoption, and performance. Even better, they can be applied across on-premises, Cloud, and hybrid ECM architectures.
Here’s our list of the Essential 11 ECM Cloud Ready Metrics that you should be able to capture and measure against:
- ECM Application Availability
- ECM Application Response Time
- ECM Resource Consumption
- ECM User License Consumption
- ECM User Adoption
- ECM User Device Types
- ECM Capture Operations
- ECM Repository Operations
- ECM Application Integrations
- Suspicious ECM Content Access
- ECM API Operations
To learn more about what each of these metrics means and the benefits they can deliver, download our latest resource: Reveille Cloud-Ready Scorecard.
Statistics for potential accompanying infographic:
- IDC’s estimates show that 65 percent of the world’s GDP would be digitalized by 2022 and direct digital transformation (DX) investments will reach $6.8 trillion between 2020 and 2023.
- By 2022, 70 percent of all organizations globally will have accelerated their use of digital technologies. This would be done for transforming existing business processes to drive customer engagement, employee productivity, and business resilience
- 89% of all companies have already adopted a digital-first business strategy or plan to do so.
- 60% of companies that have undergone a digital transformation have created new business models.
- 87% of companies think digital will disrupt their industry, but only 44% are prepared for a potential digital disruption.
- According to a Deloitte report, more than 90% of global enterprises will rely on hybrid cloud by 2022
- Another Deloitte survey found that 68% of the CIOs ranked “migrating to the public cloud and/or expanding private cloud” as the top IT spending driver in 2020, up 20 points from a similar survey only six months earlier.