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Find Out How
Working with Reveille, Student Loans Company reduced customer problem calls. Request the complete case study to learn how Reveille’s agentless approach helped solve this issue.
"With Reveille, we can easily and quickly see when there are issues before customers or end-users call..."
"Reveille saved us over $200 thousand a year and reduced our trouble tickets by 80%..."
"We had 3 FTEs manually monitoring Captiva before Reveille. We now do the same support with one half of a person and are more proactive..."
Returns and Business Value
Reveille Management Consoles proactively monitor enterprise content management applications, sends alerts when performance begins to drop below expected levels, and take steps to diagnose and repair the causes.
With Reveille, you have the assurance that your applications are operating at the optimal levels your users, and business, rely on. Using Reveille Management Consoles, the returns and business value you can expect within days include:
- Support Cost Savings
- Fewer support people needed, re-allocate resources
- No application “baby sitting”
- Less time spent on diagnosis; reduce “time to resolution”
- Automatic repair (process re-start), compared to manual
- Faster, effective communication between IT (infrastructure) and application personnel (alerts, notifications)
- Revenue Loss Savings
- Diagnose and repair BEFORE end-users call; get AHEAD of problems
- Less money lost because of application downtime
- Production optimization (optimized loads, transactions, repositories, docbases)
- Reporting Cost Savings
- Assistance with compliance management (end users)
- Baselines for upgrades and updates
- Fast, automatic reporting at all levels regarding performance and history
- Lower cost to produce management reports
- Maintenance Cost Savings
- Lower maintenance costs with Reveille solutions
For IT, Reveille's automated monitoring, notifications, diagnostics and repair capabilities enable a higher degree of Service Level Agreement compliance.
For line of business executives, Reveille helps keep business performance commitments by maintaining a high degree of application availability and end-user productivity.
