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ECM Scorecard Metrics

Reveille ECM Metrics Manager
Reveille Software ECM Scorecard Metrics
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Do you find it difficult to understand the value, cost and performance of your ECM shared services?

Would you like to know how to:

  • Determine why user response time varies during the day?
  • Measure the cost to the business for application issues and down time?
  • Increase productivity and report a balanced scorecard of performance with continuous improvement?

Reveille Management Consoles includes over 40 pre-packed ECM scorecard metrics that provide you with information to help you understand the cost and performance for Enterprise Content
Management (ECM) applications.

Reveille ECM Metrics Manager
Intraday operational views of critical KPI’s
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The scorecard metric capabilities expands Reveille’s agentless application monitoring into measurement of ECM operational key performance indicators (KPI's). The scorecard functionality includes the ability to track processing exception thresholds exposing high risk areas such as service delivery attainment, operational efficiency, and compliance issues for EMC Documentum, EMC Captiva InputAccel, IBM Filenet, IBM Content Manager, Kofax, Microsoft Sharepoint and others.

For companies with business-critical content management applications, the scorecard metric capabilities allow ECM line-of-business owners to:

  • Compare workflow process exceptions
  • View end-user response times and transaction volumes
  • Monitor capture and repository transaction volumes and platform activity
  • View repository and document activity across multi-vendor ECM systems
Reveille ECM Metrics Manager
Pre-Pacakged ECM metrics simplify configuration,
saving time and money - Click to enlarge

Reveille’s scorecard metric capability allows companies to quickly define robust metric definitions using a wizard-based approach. By using wizards, metrics are easy to create saving time and money. The out of the box metrics comparisons include:

  • Maximum or Minimum
  • Numeric Range
  • Percentage Change
  • Average
  • Number of Occurrences
  • Last N Times
  • Visual Basic (VB) .NET expressions
Once defined and initiated, the Reveille monitors will evaluate metric thresholds and send a notification if a threshold violation occurs. The evaluation results are stored in a metrics database and presented to users via online web reporting.


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