Reveille Management Console for Contact Centers

Reveille Management Consoles for contact centers monitors business-critical contact center applications’ components, processes and user-experiences. The console provides a graphical executive dashboard that shows real-time reporting of application service levels and availability for multiple contact centers. Reveille’s powerful configuration capabilities allow for the creation of “at-a-glance” geographical views of the CSR applications in each contact center, as well as the status of the underlying application processes and infrastructure. Reveille Management Console includes:

• Real-time business services visualization of the health of applications and infrastructure for
  contact center(s).
• Objective comparisons of service level and application response time across various geographies.
• Proactive notification alerts to line-of-business owners of application issues with multiple escalation levels in the event of problem conditions.
• The ability to verify application performance improvements after infrastructure modifications, software enhancements or upgrades.
• The ability to fine tune application performance, shorten application response time, or reduce CSR downtime and costs.
• Integration with existing system management solutions.

A graphical executive dashboard view to the health of your business critical applications

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