Case Studies

Our promise to our customers is to deliver a powerful solution that can proactively monitor, diagnose and repair business-critical enterprise content management solutions – all while providing exceptional service. Our experience with more than 375 customers has provided us with the critical knowledge into the needs, demands and pressures organizations are faced with.

Read through our customer success stories to learn how our customers are using Reveille EPM to manage their business-critical applications and ensure their promises are met – to end users, peers and the organization.

Global Insurance Company

A major global insurance company who offers life assurance, investment and protection solutions throughout the world. The company offers innovative and individual financial solutions. The company has been tailoring products and services to meet the requirements of local markets for many years, ensuring truly flexible and portable financial solutions.

• The Challenge: With a global deployment of Captiva InputAccel, the company was challenged with the large number of calls coming into the help desk. The IT group was very reactive and had little visibility into the business-critical document capture system.
• The Solution: Reveille Mangement Console for Captiva InputAccel for a “management protective layer” that would provide automated alerts so IT would know before end-users were impacted.
• The Result: Reduced trouble tickets by over 50%, allowed the company to reallocate 2 full time employees to higher priority tasks, reduced manual overhead by 70 hours per week and improved capture operations management and Capture Flow process visibility.

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Top 10 Insurance Company

A leading global financial company offers businesses, individuals and institutional clients a wide range of financial products and services. The company’s range of products and services includes retirement solutions, insurance, wellness programs, and investment and banking products through their diverse family of financial services companies and national network of financial professionals.

• The Challenge: EMC Captiva InputAccel is used for the company’s document capture operations and is considered a Tier 1 mission critical corporate-wide application. The claims processing operations is a 24x7 operation with knowledge workers globally dispersed. This operation is considered mission-critical and government regulations require that claims must be processed within 3 days.
• The Solution: To fully monitor and manage the document capture components and processes the Reveille Management Console for Captiva InputAccel was implemented.
• The Result: Ensured adherence to regulatory compliance, dastically minimized downtime, and significantly reduced support costs / Mean Time to Resolution.

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Top 10 International Bank

One of the largest international banking and financial services organizations in the world, the company provides a comprehensive range of financial services to millions of customers worldwide.

• The Challenge: To ensure document capture availability, each shift started with Help Desk personnel executing an applications checklist by manually logging into every service to ensure that Captiva processes were operational and files were being properly purged in the associated directories. This labor intensive process typically took at least 2 hours to complete each shift.
• The Solution: Reveille Mangement Console for Captiva InputAccel to ensure system availability for their business-critical document capture operations
• The Result: Automated monitoring of the Captiva environment eliminated the manual monitor procedures saving over $200,00 per year and reducing trouble tickets by 80%

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Student Loans Company

The Student Loans Company (SLC), administers government funded loans and grants to students throughout the United Kingdom

• The Challenge: In order to process student loan applications in the United Kingdom, SLC relies on EMC Captiva InputAccel and EMC Documentum for electronic document capture, loan application review and archiving. The process includes a complex workflow that daily supports thousands of student loan applications.
• The Solution: Reveille Mangement Consoles for Documentum and Captiva InputAccel for proactively monitoring of existing ECM applications.
• The Result: Reveille provided deep application-level monitoring and diagnostics into Documentum and InputAccel components and processes with visibility into the end-to-end application processes.

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Grange Insurance

Grange Insurance is a leading financial services company delivering insurance products to independent agents nationwide.

• The Challenge: Grange relied heavily on ECM systems to help centralize the numerous types of content used in insurance applications and claims. They did not have an automated method of monitoring the performance of their ECM systems and agent applications, and therefore had to manually identify and report on application issues.
• The Solution: Reveille EPM proactively monitored existing ECM applications to ensure key agent tools functioned properly and were available when needed.
• The Result: Continuous monitoring of technology and business products ensured a high level of application availability to users both inside and outside the organization.

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Lender Processing Services

Lender Processing Services (LPS), which spun out of Fidelity National Information Services in 2008, is the nation’s leading provider of mortgage processing services, settlement services, mortgage performance analytics and default solutions.

• The Challenge: LPS was looking for a new corporate solution to ensure the technology they used to manage web applications kept them ahead of the technology curve.
• The Solution: Reveille EPM was chosen for its agentless approach and the ability monitor, diagnose and remediate application performance issues.
• The Result: Reveille EPM quickly closed the gaps in application communication, resulting in reduced customer problem calls with seamless integration to existing systems management frameworks.

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