Case Studies

Our promise to our customers is to deliver a powerful solution that can proactively monitor, diagnose and repair business-critical enterprise content management solutions – all while providing exceptional service. Our experience with more than 375 customers has provided us with the critical knowledge into the needs, demands and pressures organizations are faced with.

Read through our customer success stories to learn how our customers are using Reveille EPM to manage their business-critical applications and ensure their promises are met – to end users, peers and the organization.

Student Loans Company

The Student Loans Company (SLC), administers government funded loans and grants to students throughout the United Kingdom

• The Challenge: In order to process student loan applications in the United Kingdom, SLC relies on EMC Captiva InputAccel and EMC Documentum for electronic document capture, loan application review and archiving. The process includes a complex workflow that daily supports thousands of student loan applications.
• The Solution: Reveille Mangement Consoles for Documentum and Captiva InputAccel for proactively monitoring of existing ECM applications.
• The Result: Reveille provided deep application-level monitoring and diagnostics into Documentum and InputAccel components and processes with visibility into the end-to-end application processes.

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Grange Insurance

Grange Insurance is a leading financial services company delivering insurance products to independent agents nationwide.

• The Challenge: Grange relied heavily on ECM systems to help centralize the numerous types of content used in insurance applications and claims. They did not have an automated method of monitoring the performance of their ECM systems and agent applications, and therefore had to manually identify and report on application issues.
• The Solution: Reveille EPM proactively monitored existing ECM applications to ensure key agent tools functioned properly and were available when needed.
• The Result: Continuous monitoring of technology and business products ensured a high level of application availability to users both inside and outside the organization.

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Lender Processing Services

Lender Processing Services (LPS), which spun out of Fidelity National Information Services in 2008, is the nation’s leading provider of mortgage processing services, settlement services, mortgage performance analytics and default solutions.

• The Challenge: LPS was looking for a new corporate solution to ensure the technology they used to manage web applications kept them ahead of the technology curve.
• The Solution: Reveille EPM was chosen for its agentless approach and the ability monitor, diagnose and remediate application performance issues.
• The Result: Reveille EPM quickly closed the gaps in application communication, resulting in reduced customer problem calls with seamless integration to existing systems management frameworks.

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